Customer Service Medical
Resume:
Summary
Skills
Experience
Denise Martin
**** **** *** *** ***, Bluefield WV 24701
Cell: 304-***-****
*********@*****.***
I am a highly motivated team-player with professional office experience, proven communication and customer service skills. Positively, seeking and opportunity to utilize my experience, and to learn new skills towards a better career advancement and success.
Excellent communication
Results-oriented
Quick learner
Client-focused
Positive learning process
Computer proficient
File/records maintenance
Microsoft Office
Walmart September 2015 to January 2019
Bakery Sales Associate
Bluefield, WV
Implemented bakery operations, provided quality customer service, Packaging, labeling, processing orders, stocking, inventory control, and maintaining logs
Holiday Inn Express August 2013 to September 2014
Front Desk Clerk
Princeton, WV
Pleasantly welcomed visitors, guests, answered phone calls and maintained the reception desk in the most professional manner.
register guest, managed reservations, and provide information Confirmed transactional data.
Mountaineer Express Mart May 2011 to June 2013
Cashier
Bluefield, WV
Provided a high level of service by helping customers find the specific products. Increased customer satisfaction through friendly and professional communication. Opened and closed the store, which included counting cash drawers and making bank deposits. Processed all sales transactions accurately and in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Bluefield Regional Medical Center September 2008 to June 2009 Medical Records Clerk
Bluefield, WV
Maintained patient charts and confidential files.
Verified and entered necessary information such as [discharges], [admissions] and [birth/deaths] into the patient management system.
Ensured HIPAA compliance.
Recorded patients' medical history, vital statistics and test results in medical records. Consolidated diverse medical records.
Scanned incoming documentation.
Bluefield Regional Medical Center August 2007 to September 2008 Switchboard Operator
Education and Training
Bluefield, WV
Answered calls with a friendly and polite approach to ensure excellent customer service Called out emergencies and general announcements using the facility PA system. Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
Compiled and uploaded files into records management system. CaseWV 2011
certificate: Certified Nursing Assistant
Bluefield, WV, United States
New River Community and Technical College 2006
certificate: Medical billing and Coding
Princeton, WV, United States
Valley College - Princeton 1998
certificate: Medical Office Specialty
Princeton, WV, United States
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