Manager Employee Relations

Tatiana V. Stasenko

Authorized to work for any U.S. employer

+1-904-***-**** *********@*****.***

EDUCATION

MBA concentration in HR, Project Mgmt DeVry, Duluth, GA (in progress)

Master of Business Administration Jacksonville University, Jacksonville FL

Master of Public Administration Valdosta State University, Valdosta, GA

Bachelor in Law Moscow Institute of Humanities, Russia

SKILLS

Experienced professional in Freight Audit and Payment

7 years of experience with Oracle Transportation Management.

In depth knowledge of rate, finance and settlement structure in Oracle Transportation Management; OTM functionality from order creation to shipment settlement;

In depth knowledge of auto-pay functionality in OTM

Root cause and solution oriented; Process improvement and process stream-lining

Accounts payable skills: month end close, reconciliations, GL entries, vendor management using JD Edwards, SAP and other enterprise suits.

ACCOMPLISHMENTS

Implemented process for customer service piece within the department that helped to decrease number of emails that were constantly over the department SLA by 95% that helped to serve our customers quicker and better

Participated in a project on improving data integrity through creating process for internal departments.

Streamlining processes for the Freight Settlement by making suggestions and recommendations to the OTM Support team

Improved number of shipments that did not settle properly by working with OTM Support team

Suggested solutions to streamline EDI invoicing and matching for the 3rd party Freight Payment provider

RELEVANT EXPERIENCE

Paranoia Quest Escape The Room Buford, GA

December 2014 -Present

Human Resources Manager

Establishing HR department for a small business

Conducting recruitment effort for all exempt, nonexempt and temporary workers; writing and placing advertisements; working with the Hiring Manager to screen and interviewing candidates; conducting reference checking; extending job offers; monitoring employee relations counseling.

Developing policies and procedures; handling disciplinary actions

Handling payroll for full time, part time and contractors

RockTenn Duluth, GA

May 2012-September 2014

Freight Audit and Payment Supervisor- Oracle Transportation Management

Managing department of 11 Freight Payment Specialists

Supervising daily transactional workload of Freight Payment Specialist team through established KPIs

Establishing Service Level Agreements (SLAs) and leading the team towards achieving them

Creating Standard Operating Procedures for every process within the Freight Audit and Payment department

Focusing on continuous improvement, streamlining, and optimization processes with the sense of urgency required

Planning, organizing and directing functions and activities related to the freight payment billing resolutions

Leading the team through system conversion projects and training on new systems

Reconciliation freight payment with carrier billing; resolving escalated freight billing discrepancies and issues with carriers, AP, sites, Freight Procurement, and IT

Monitoring, researching root cause of, and resolving systematic rating errors within internal and external systems

Coordinating with RockTenn Freight Procurement & Divisions plus freight carriers to assist in centralization of the FAP department

Providing Internal & external 3rd party auditors with processes & data

Rock-Tenn Company (formerly Smurfit Stone Container Corp) Jacksonville, FL

January 2010-May 2012

Accounting Supervisor (Freight)-Shared Services

Supervising freight accounts payable department of 4 people on site and 3 people offshore that utilizes both Oracle Transportation Management (about 30,000 shipments per month) and Tranzact (about 50,000 invoices per month) not including detentions and additional accessorial charges.

Providing leadership for staff training and development in areas of freight accounts payable.

Loading RFP rates for all transportation modes, such as Truckload, Rail, Intermodal, in all systems and ensuring rates accuracy.

Providing direction and support to shipping personnel on utilizing the system.

Preparing reconciliations, generating and distributing month-end accruals to sites controllers.

Supervising the execution of internal controls related tasks.

Performing root cause review, reporting and corrective action related to automated processes.

Handling and escalating carriers’ inquiries.

Daily monitoring of Freight payment systems and procedure execution, ensuring timely processing of invoices and resolution of discrepancies.

In depth knowledge of rate structure and settlement in OTM.

Smurfit Stone Container Corporation Jacksonville, FL

September 2008- January 2010

Rate Specialist-Freight Accounts Payable-Shared Services

RFP data upload for transportation modes such as truck, rail, intermodal and others provided by procurement department into TMS system.

Preparing route guides and rate reports in OTM.

Assisting accounts payable department with short pays and balance due researches.

Weekly and monthly fuel surcharge update for different transportation modes including truck, rail, intermodal and other in OTM.

Smurfit Stone Container Corporation Jacksonville, FL

August 2007-September 2008

Senior Freight Settlement Specialist

Preparing daily shipment reconciliation reports using OTM, SAP and other supplementary systems

Processing a variety of charges including detentions, demurrages, storages according to the company’s policy

Preparing monthly accruals

Daily reconciliation of client financial data

Smurfit Stone Container Corporation Jacksonville, FL

June 2007-August 2007

Human Resource Assistant

Processing a variety of paperwork including applications, resumes, benefit enrollment forms, employee change forms

Conducting phone screening, scheduling interviews, and utilizing approved methods for sourcing applicants

Conducting background and reference check

Employee pre-screening and hiring assistance

Maintaining and distributing policy and procedures manuals and other employee communications

Assisting in new hire orientation including employee benefits

Conducting employee file audit

SmithBarnas & Associates, Inc. Valdosta, GA

Nov 2006-May 2007

Human Resource Research Assistant Intern

Established and maintained computer database of confidential client and employee information.

Researched information for a professional publication, safety manuals, and employee handbooks.

Assisted with compensation study to insure compliance with federal rules.

Conducted a turnover report for client use tracking turnover by reason, department, and periods to determine causes and appropriate reduction methods.

Assisted in writing policies and procedures for companies with 15 or less employees.

Assisted a Training and Development Manager in training sessions for the managers.

The Trade Company “Alliance” N. Novgorod, Russia

June 2004-Dec 2004

[Private grocery chain -6,000 employees]

StateMedical Academy N. Novgorod, Russia

May 2002-May 2004

Human Resources Specialist

Served as a front line contact in providing information/interpretation to employees on

personnel policies and procedures, job duties, working conditions, wages, and benefits.

Responsible for day-to-day administration of policies related to recruitment process,

HRIS entries, etc.

Ensured compliance with applicable federal and/or state laws, regulations, and/or agency

rules, standards and guidelines, etc

Maintained records and compiled statistical reports on new hires, transfers, and leave

time.

Received departmental job postings and determined appropriate advertising methods.

Represented Medical Academy at local job fairs to promote employment opportunities.

Supervised and maintained procedures for new hires, transfers, separations, salary

changes, and other personnel practices.

Ensured all documentation for new hires was completed in accordance with the Russian

Federation Labor Law.

ADDITIONAL EXPERIENCE

Graduate Assistant, VSU-MPA Program Valdosta, GA February 2006-May 2007

Helped with developing and updating the Public Administration Department website, training other students to work with Macromedia Contribute software.

ADDITIONAL SKILLS

Computer: MS Office Suites: Proficient in MS Excel, Access, experience with SQL, PeopleSoft, Outlook, SAP, JDE, Oracle Transportation Management (OTM), TranZact, SOM, Supervisory and Leadership certificate

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