SUMMARY EXPERTISE

Active Security Clearance

* ***** ****** **********

•Owner Operator of Skeens Printshoppe, LLC, soul owner ran all aspects of managing a Business. Create Design and Graphics using Adobe software, all Microsoft Office Produccts. Operated a Gift Shop. 2006 – 2012

•Office Manager Specialist Jan 2014 – June 2014 at Logistics Management Resources

30+ yrs.’ experience in information technology and logistics

•Training Developer Specialist/ RoboHelp System Developer from 04 Aug 2014 to 15 May 2019

•Functional Analyst and Help Desk for DFAS, STANFINS.from May 2007 to August 2008 (1yr, 3mos).

•Logistics Functional Analyst for AWRDS, SARSS-1, SARSS-2A, ULLS-G, SAMS, SAAS-MOD from Oct 2000 to Aug 2006 (5 yrs, 10mos). Assisted in all aspects of Army Prepositioned Stock. Planning/ writing Lesson plans, system testing. Using all office software. Part time Help Desk. Modified GSA monthly pricing system (FEDLOG).

•Computer Specialist/Programmer Analyst –Integrated Facility System (IFS), (USAISSDCL), Fort Lee, VA - U. S., Apr 1998 to Nov 1998 (7 mos)

•Computer Specialist/Programmer Analyst – SARSS-SST, GCSS-A, U. S. A. Information Systems Software Development Center, Fort Lee, U. S. Army Global Combat Support System-Army (GCSS-A) from Oct 1995 to Apr 1998 (2 yrs, 6 mos)

•Computer Programmer Analyst Specialist, USAISSDCL, SAMS/SAMS-2, SARSS1(I) from Dec 1982 to Oct 1995 (12 yrs, 10 mos)

Title: Owner Small Business, Desktop Publisher/Graphics Designer

Employer: Owner Small Business, Desktop Publisher/Graphics Designer Prince George, VA

Date: Aug 2006 to Dec 2012

•Created photo/art design for personalization, Ran small Gift Shop. Responsible for all capacities of a business, using all software, Word/Excel, Quickbooks, financial statements, taxes, accounting, inventory, sales, receipts. Excellent customer service.Created special order manuals (950 binded books) for Prince George High School and County Signs/tshirts/calendars.

•Designed and printed 20 ft outdoor banners for all services of Ft Lee, VA

Title: Office Management Specialist

Employer: Logistics Management Resources

Date: 2014

•Handled all aspects of running an offfice. Using all Office Microfoft software, making reservations for company personal, posting all job requests, entering Company information updates on-line. Made all orders required.

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Technical Expertise

4+ years’ specialized experience writing/editing technical documents

•Modified/reformatted created Standard Army Retail System (SAAS) Users Manual (1100 pages). Developed the Help System for 46 modules incorporated into SAAS on-line with link to each process, was self trained using ROBOHELP. Developed/modified 46 PowerPoint Presentations for Users online training and links to each subject in the End Users Manual (EUM).with notes for classroom and live demo of each process.

Highlights of Professional Experience

Title: Technical Writer / Training Developer Specialist

Employer: Logistics Solutions Group, Inc.

Prince George, VA

Date: 04 Aug 2014 to 15 May 2019

•Assisted with System Development Testing using Technical Condition Requjirements (TCRs) for accuracy of the SAAS system.

•Developed/modified PowerPoint Presentations for online training for current Army SAAS users for 46 processes, capturing live screens and video development.

•Work with CASCOM Training dept. to place these presentations on-line for users to have direct access for help by process, thru the CASCOM Blackboard/EAMS-A (Enterprise Access Management Service-Army.)

Title: Functional Analyst

Employer: ATT Government Solutions

Colonial Heights, VA

Date: May 2007 to Aug 2008

•Help Desk for DFAS, STANFINS Provided support during system conversion through the elimination of the Department of Finance and Accounting System (DFAS) with the development, fielding, and implementation of Funds Control Module (FCM). Assist end users with log in and system access. Resolve customer issues related to supply and finance transactions processed in FCM. Test and validate programming changes prior to deployment of system logic into the production environment.

Title: Logistics Functional Analyst

Employer: Logistics Management Resources (LMR), Inc.

Prince George, VA

Date: Oct 2000 to Aug 2006

•Logistics Functional Analyst : AWRDS, SARSS-1, SARSS-2A, ULLS-G, SAMS, SAAS-MOD.

•Upgraded and Assisted in all aspects of Army Prepositioned Stock. Planning/ writing Lesson plans, system testing. Using all office software. Part time Help Desk. Modified GSA monthly pricing system.

•AWRDS (Army Readiness Deployment Systems) standalone desktop systems. Analyze and maintain the SARSS-1 interface program to export/import data into AWRDS. Test and analysis of new software versions. Develop lesson plans for SARSS-1 technical troubleshooting class. Participated in FTP implementation/testing in-house. Upgraded and tested SARSS-1 server, Workstation and SARSS-2A.

•Upgrade memory, load software, replaced storage modules issued to deploying units in Kuwait. Scanned and issued equipment from Army Pre-positioned Stock to deploying units. Load and test new/update SCPs on PBUSE, ULLS-G and SAMS 1/2. Assistant instructor to SARSS-1 and SAAS-MOD. Assisted external auditors after ISO certified training.

Title: Computer Specialist/Programmer Analyst – SARSS-SST, GCSS-A

Employer: USA Information Systems Software Development Center

Fort Lee, VA

Date: Oct 1995 to Apr 1998

•Worked in a group to setup G3-Army design using Oracle.Developed functional Hierarchy for Standard Army Retail Supply System (SARSS) & Standard Army Ammunition System (SAAS) using Designer 2000 tools. Collected requirements entered these requirements into EXCEL and Requisite Pro for manipulation into the Oracle Database Tables. Wrote/modified C++ programs for TCP/IP development. Modified COBOL programs. Assisted in creating systems software team “Intra” WEB page. Using FTP connected to customers PC’s (in US and Europe) to debug and correct system problems. (450 hours of training)

Title: Computer Programmer Analyst - SAMS/SAMS-2, SARSS1(I)

Employer: USAISSDCL

Fort Lee, VA

Date: Dec 1982 to Oct 1995

•Solely maintained/modified a tactical system (LASSO) written in PASCAL for all STAMIS systems interfaces. Led a team of five to correct decade/Y2K date change for 198 COBOL programs and modified 42 PASCAL programs insuring a full system test before fielding corrections Army-wide. Conducted full system test, and on an as-required basis technical training at Army sites. Modified COBOL programs and wrote C scripts to move from TACCS platform to UNIX (1994). . Updated technical manuals.

Education, Certifications, & Awards

Education:

Associates Degree

Certifications:

•ORACLE training (Certificate of Completion Mar 96)

•Property Book Enhanced Training (PBUSE) (April 2004)

•Army Logistics Management College (ALMC) Instructor Preparation Course (March 2004)

•Combat Service Support (CSS) Automated Information Systems Interface (CAISI) Training (Nov 2004)

•Maintenance Work Bench Familiarization (Jan 2005)

•ISO 9001:2000 – Internal QMS Auditor (Mar 2005)

•Oracle Classes, VCU and Contractor Instructors – 450 hours – Dec 1996 to Mar 1997

Awards:

•Monetary award Recognition for deployment to Southwest Asia for USA Operation Enduring Freedom Dec 2002 – Jan 2003

•Outstanding performance awards: 1979, 1982, 1986 -1996, 2001-2006

Additional Accomplishments:

•2013, I was 1 of 5 Chaperones to 15 youth, ages 10 - 16 to Managua, Nicaragua for 2 weeks to work at several orphanages

•Started and Chaired for 3 years, the American Cancer Society Relay For Life of Prince George County, 2010-2012

•Board member, Treasurer and Secretary for Super Kids Ministry, help to fund building of Group Home for Mentally Challenged adults 2010 - 2016

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