Customer Service Manager

Tawana Sales *** Leanne Drive, Greenville, NC ****8 252-***-****)__

Personal Goal

To motivate, educate and inspire others to be their best. While obtaining a fulfilling position as a RRT with a growing company that will effectively utilize and enhance my skills, through my journey to obtain a Bachelors Degree as a RRT.

Skills

-Respiratory care therapy

- AARC Member (958121TS)

- CPR/BLS Certified

- Medicaid Billing

- Self-starter, energetic team player with great time management and a strong customer service background

- Ability to take vital signs, draw ABG’s, Operate Bipap/CPAP and pressure, volume and home mechanical ventilators

- Ability to give MDI’s, Bronchial toilet and nebulizer treatments

- Ability to multi-task

Certificates

Registered Respiratory Therapist

CPR Certification

BLS Healthcare Provider

ACLS

STABLE

PALS

Experience

Clinical Rotation @ Pitt Community College January 2012–May 2013

Adult, Neonatal, Pediatric, OR, Long Term Vent and Trache care

Adult, pediatric and neonatal critical care experience

Sub-acute care at Howell’s long term care facility and Pungo Hospital

Brody School of Medicine with Dr. Shaw Fall & Spring Semester 2012-2013

Clinical Simulation, Team Based Learning Fall & Spring Semester 2012-2013

Vidant Beaufort Medical Center

Registered Respiratory Therapist 07/16 – Present

Acute care hospitals duties in all patient care areas including medical-surgical floors, adult, pediatrics and labor and delivery. And not limited to work in the intensive care unit and the emergency room

RHA Howells

Registered Respiratory Therapist 10/13 – 07/16

A residential ICF/IDD for infants and children up to age 15 who have acute or chronic health problems requiring 24/7 respiratory therapeutic and skilled nursing care per Dr. orders.

New/Direct TV 08/09 – 12/09

Customer Service Consultant

Inbound consultant provided information about products and services to enhance existing customer’s service

Progressive Action & Restoration 01/09 – 06/09

National Foreclosure Counselor

Negotiated with client and lender to modify existing loan specifications making homes affordable for the client current situation

Embarq Communications 03/08 – 10/08

Customer Service Consultant

Outbound consultant, called existing customers to add additional services available to them

Alternative Community Services, Inc 04/07 – 03/08

Owner/C.F.O.

Handled corporate finances, entered all medical service billing through Medicaid billing system. Maintained employee files, which included background checks, health registry and security access checks.

Donte Daniels Allstate Agency 08/06 to 04/07

Licensed Account Manager

Sold insurance and networked with potential businesses to establish accounts.

Verizon Communication 04/87 – 08/06

Network Technician/Sales/Analyze/Repair & Service

Tested and analyzed trouble report. Tested and installed transport and power equipment. Direct contact with new and existing customers, discussed their needs and explained which products and services could enhance their current services.

Education

Pitt Community College 08/09–05/13

Associates in Applied Science in Respiratory Care 05/13

Computer Processing Institute 09/86 - 02/87

References

Heather Anthony, (RT Director) Supervisor RHA Howells, 919-***-****

Rodney Barrow (Manager), ACS Alternative Community Services, ************@*****.*** 252-***-****

Lois Lewis, *********@**************.*** (Business Associate of Financial Network Investment) 973-***-****

Lillian Danielle Edwards (RN), Vidant Beaufort Hospital L&D, 252-***-****

Reese Owens CEO Revelation Peak Performance TC, *************@*******.*** 252-***-****

Demetrius Henderson, *****************@*****.***, 252-***-****

Michael Foust, ************@**********.***, 252-***-****

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