Customer Service Food

M.Z.M.RIFKHAN

P.O BOX: */**/*A BABILA KAHATAPITIYA GAMPOLA

MOB :

EMAIL :*******.***@*****.***

QUALIFICATION SUMMARY

Highly personable customer service oriented with five years of experience in retail management & food service operations.

CAREER OBJECTIVE

To pursue and seek a challenging job opportunity in a progressive and professionally managed organization to gain and share my knowledge and skills as a team member that would contribute achieving the organizational goals, while facilitating career growth/ progress and job satisfaction. PROFILE

Result oriented, hardworking, extremely energetic individual, committed to achieve success in life Continuously starving for people, customer, operation and financial excellence. PERSONAL STRENGTH

Hard working and dedicated, sociable with pleasing personality can work under pressure with time bound performance and sincere and oriented.

EDUCATIONAL QUALIFICATION

Passed in General Certification of examination – Ordinary in 2005 (G.C.E O/L ) studied at Gampola Zahira College, Sri Lanka.

PROFESSIONAL QUALIFICATION

01.Excellent knowledge in Ms Office pack

02.Followed a hotel Management course at Swiss Lanka Hotel School 03.Successfully completed a mobile programme software & Nokia hardwearing course. LANGUAGE SKILLS

01. Excellent, Written verbal & communication skills in English can Speak Arabic, Hindi. WORKING EXPERIENCE

01.Worked as a Baman in cold stone in Qatar from may 2009 till may 2011. 02.Worked as a Waiter six month in a cinnamon grand Hotel at Sri Lanka. 03.Worked as a Senior Supervisor Sri Lanka dine more restaurant 2012 to 2013. 04.Worked as a supervisor at Hilton Hotel from 2013 to 2014. 05.Worked as A Hotel Topaz as a supervisor from 6 month RESPONSIBILITIES

01. During shift, direct partners to various workstation to meet customer needs and ensure speed of Service, cleanliness, standards and operational needs are met. 02. Creates a positive learning environment by providing clear, specific, timely and respectful Coaching and feedback to partners on shift to ensure operational excellence and to improve Partner performance.

03. Develop positive relationships with the shift team by understanding and addressing individual Motivation, need an concerns.

04. follows all cash management and cash register polices and ensures proper cash management Practices are followed by shift team.

05. Delivers excellence customer service to all customers by acting a customer comes fist ‘attitude and connecting with the customer. Discovers and responds to customer needs. Follows up with Partner during the shift to ensure the delivery of excellent service for all customers.

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