Customer Service Registered Nurse

Zoriel Aguilar Ladera, RN

Address: Villa ** room 1 Al-sabria Street Matar Qadeem, Doha, Qatar

Email Address: *********@*****.***

Mobile Number: +974-********

Skype:Zoriel Aguilar Ladera

OBJECTIVE:

Senior Customer service specialist looking for a prestigious company, where I can apply my communication skills and years of customer service experience. SKILLS AND QUALIFICATIONS:

-Inbound and outbound call handling

-Telephone and Email etiquette

-Time management

-Stress management

-Team management

-Meeting management

-Presentation

-Negotiation

-Teleconferencing

WORK EXPERIENCE:

Bizmates-Online Business English Company

Position: Business English Trainer

Nov. 2016 - Present

Nature of work:

-Train businessmen to communicate in English professionally

-Teach proper business email writing, presenting, meeting, teleconferencing, time management, and team management

Convergys Corporation

Position: Senior Customer Service Representative

Oct 2012 - Sept 2015

Nature of work:

-Provide high-quality customer service to US and Canadian subscribers

-Process subscribers’ request and offer to upsell

-Coach and mentoring team members

Isabela Doctors General Hospital

Position: Operating and recovery room nurse

Sept 2010 - Sept 2011

Nature of work

-Assist doctors with major and minor operations

-Monitor post-operated patients

HOBBIES:

Reading self-development books:

How to Win Friends and Influence People

-Dale Carnegie

Developing the Leader Within You

-John C. Maxwell

How to Stay Motivated

-Zig Ziglar

Conversationally Speaking

-Patrick King

Supreme Personality

-Dema Eugene Croft

EDUCATIONAL BACKGROUND:

Registered Nurse

July 2010

TERTIARY: Bachelor of Science in Nursing (2006-2010) St. Ferdinand College

Ilagan, Isabela

AWARDS:

Top Customer Service Representative in 2015

REFERENCES:

Available upon Request

Contact this candidate