ANNA ZARINAH S. MULOK
PROFILE
A detailed and result-oriented
Senior Administrative Assistant
with extensive experience in
handling various administrative
tasks, including preparation of
reports. Offers exceptional skills
in managing executives’ calendars
with great attention to detail.
Birth Date: 27th June 1992
Place of Birth: Philippines
Civil Status: Single
CONTACT
Building 25, Zone 37 Al Awzaei
Street, Bin Omran, Doha Qatar
Mobile: 974-********
****.*******@*****.***
WORK EXPERIENCE
SENIOR ADMIN ASSISTANT
Sidra Agricultural Company
Doha, Qatar
Jan. 2016 – Up to date
Job Description:
• Assisting and Reporting to the General Manager.
• Maintains appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Taking Minutes of Meeting.
• Conserves time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analysing information; initiating telecommunications.
• Management Representative for IMS, ISO 9001:2015 ISO 14001:2015 OHSAS 18001:2007
• Monitoring all controlled documents procedures, forms, work instructions, process flow diagram.
• Executing Internal and External Audit and Management Review Meeting.
• Preparing Technical Proposal for Tender Documents.
• Managing and maintaining budgets for Office Equipment’s, Furniture, Stationery, Kitchen Items and other office stuffs.
• Sorting and distributing incoming post and organizing and sending the outgoing post.
• Managing the messenger schedules during the day according to the requirements of the staff and give priority to the documents dispatch.
• Organize and supervise all the administrative activities that facilitate the smooth running of an office.
• Carries out a range of administrative by preparing and modifying documents including correspondence, reports, drafts, memos and emails.
• Checking the newspaper for the advertise Tender.
• Answers telephone takes messages and answers inquiries within assigned scope of responsibility.
• Distributes mail as per the requirement of the clients.
• Resolve any related IT issues such as emails, computer, network and telephone.
WORK EXPERIENCE
ADMINISTRATIVE ASSISTANT
Amai Pakpak Medical Center
Marawi City, Philippines
Apr. 2013 – Sept. 2015
Job Description:
• Respond to public inquiries
• Type confidential documents on a word processing system
• Organize a meeting agendas and power point
presentation.
• Type memoranda, letters, compile and write down reports
• Assist in the planning and preparation of meetings and conferences
• Receive, evaluate and sort all incoming messages thru mail, faxes and e-mails
• Maintain the general filing method and file all
correspondence.
• Receive, direct and transmit telephone messages and fax messages
GUEST SERVICE AGENT
Park Royal Hotel
Kitchener Road, Singapore
Dec. 2010 –June 2011
Job Description:
• To sell, register and assign rooms to incoming guests, explain the Hotel’s facilities and services.
• Check out departing guests as per procedures.
• To monitor hotels occupancy status and to check availability and to assist walk-in guests with alternative accommodation in the event of a full house situation.
• To attend to Guests’ enquiries and requirements promptly and handle complaints tactfully.
• Check all Guests’ bill before present to the Guest upon check out.
• Perform cashiering and maintain a complete record of Guests’ account.
• To acknowledge all Guests at Reception counter whether busy or free.
• To maintain guest’s property security and key security.
• To ensure Guest satisfaction is achieved always. EDUCATION
Bachelor of Science in Hotel Management
Mindanao State University, Philippines
2008 - 2013
ACHIEVEMENTS
AND SKILLS
• +6 years of experience in the field of Administration.
• Integrated Management System, ISO 9001:2015 ISO
14001:2015 OHSAS 18001:2007, Management
Representative.
• Attained the title of Employee of the Month in 2016 & 2017.
• Consistent highest score in Performance Staff Evaluation every year with 92% & up total score.
• Provided backup support to other departments which were highly admired by the General Manager.
• Regularly acknowledged by leadership for timeliness and attention to detail.
• Interpersonal Skill, Communication Skill, Ability to Work Under Pressure, Decision Making, Time Management,
Leadership, Organizational Skill, Problem-Solving Skill, and Project Management Skill.
• MS Office such as Word, Excel, PowerPoint, Visio, Outlook, Oracle Aconex and N3G 4 Project.
SEMINARS AND
TRAINING
• Basic First Aid with CPR Training.
-Conducted by ENSIGN Management Training Center W.L.L. held last February 9, 2019 at Al Wakra, Doha Qatar.
• Integrated Management System, ISO 9001:2015 ISO
14001:2015 OHSAS 18001:2007, Internal Auditor Training.
-Conducted by MARMI Consulting and Quality from 23rd, 24th and 25th February 2016 at Sidra Agricultural Company.
• Seminar on “Training for Executive Assistant”
-Conducted by Business Coach, INC. held last April 21, 2014 at Unit 201 Richbelt Tower, 17 Annapolis St. Greenhills, Philippines.
• Seminar on “Human Resource Management Training”
-Conducted by Business Coach, INC. held last April 21, 2014 at Unit 201 Richbelt Tower, 17 Annapolis St. Greenhills, Philippines.