retail operation manager
Resume:
Murad Maksousa
*************@*****.***
Personal Profile
Excellent management skill in administration & retail operation, where my experience has accumulated over 17 years of performing in retail business from the ground to the top of the managerial level. I am totally confident to communicate effectively with all levels of multi nationals, tongues, and cultures, set plans, monitor implementation, correct variations, and initiate work strategy. I am high believer in teamwork, and keeping up with technology to enrich my skills continuously in computer utility.
Education: Bachelor degree in Economy, majoring in Business Administration. Faculty of Economy, Damascus University.
Special Training Advanced courses in Management Skills and Personal Development Techniques; Finance for non-finance, Leadership, Customer service, Coaching, and Train the trainee,
Computer Skills: M.S office, web search.
Languages: Fluent in English and Arabic.
Place & Date of Birth: Syria / Damascus, April 20, 1974
Driving license: licenses from Dubai, Qatar.
Professional Experience
2019-present Retail Operation manager kiddy zone / UAE / Oman
Full operation 6 stores ( 4 stores Abu Dhabi, 1 Duabi, 1 oman )
2015- 2018 Retail Operation manager / Al Mourjan Luxury fashion international.
(Elisabetta Franchi, Blumarine, Patricia Pepe, Twinset)
• Prepare and participate in the preparation of sales budgets
• Maximize sales and profitability of the concept
• Maximize productivity targets (sales per sqft, Conversion etc)
• Formulate and implement retail strategies and procedures.
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective Stock and Space Management
• Conduct SWOT review to analyze the customer profile
• Provide monthly feedback on competitor and event activities
• Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken
• Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action
• Provision of monthly feedback to Concept on sales, stock positions and product feedback
• Research and look for good property and locations
• Understand Territory dynamics (demographics, consumer behavior, market understanding etc)
Operational Standards and Management
• Ensure all the stores are in compliance with the store operating and customer service standards
• Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
• Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally.
2014 –2015 Abuissa Holding / Blue salon luxury retail group, Doha, Qatar.
www.abuissa.com.
Retail Area Manager.
Managing one department store (Highland include sections: ladies wear, men wear, leather goods, children wear, perfumery, linin, house hold, lingerie, watches) and six mono boutiques.
Providing an excellent customer service experience before and after sales, by myself and all the team.
Give inputs and proposed annual objectives and budget for the area.
Follow up the budget on a daily, weekly & monthly basis, and adopting the necessary corrective measures.
Analyze periodic sales of area to assess performance in order to detect real and potential problems and propose specific improvement plan.
Monitor & audit all the area operational expenses in order to control the area P&L.
Ensure stock inventories are completed at the given time and monitor results.
Supervise the correct implementation of promotion, season sales, etc.
Guide the merchandising team, and ensure the merchandising look is implemented as per standard.
Improve store capacity, product rotation and product availability.
Supporting and coaching store manager/incharge to help them reaching their full potential.
Following the health & safety condition in the stores /shops as per company procedures.
Coordinating with the area mall management for all administration issues.
Follow up in general all operational issues in the area, and insure to maximize the efficiency of the sales operation.
2006-2012 Al Salam Studios & Stores in Doha, Qatar.
www.Salams.com
Retail Store Manager. / Salam plaza the gate.
Employing administrative and commercial techniques for meeting budgetary and sales targets such as motivating and improving staff, consistently achieving and exceeding key performance indicators.
Controlling management accounts focusing on essential criteria impacting net profit, including sales, shrinkage, damages, cash control and store expenditure.
Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.
Maximising every sales opportunity by promoting the highest standards of customer service, and recognising potential development and training opportunities.
Communicating on daily basis with heads of procurement, delivery and finance to ensure smooth and effective operations of the entire activities.
Supporting and coaching store & sales supervisor to help them reaching their full potential.
Managing stock levels and making key decisions about stock control issues.
Using information technology to record sales figures, generate reports for data analysis.
Monitoring the cash register operation, and be sure that it is implementing based on company procedures.
Following the health & safety condition in the store as per company procedures.
Following up the local suppliers, for the orders and the invoices.
Interviewing and recruiting potential candidates, conducting appraisals and performance reviews.
2004-2005Arabian Oud Group at Royal Plaza Mall, Qatar,
Location manager
2002-2004Al Futaim Group - Toys R Us / Abu Dhabi
Department Head/ Duty Manager
2001-2002 MAKAE Establishment & Companies / Abu Dhabi Mall, Abu Dhabi.
Shops supervisor.
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