Customer Service Data Entry

Tia L. Devine-Adde

*** ******** ***** **** ***

Hoffman Estates, IL 60169

Cell 312-***-****

Email: ********@*****.***

CAREER SUMMARY

To obtain a challenging position with an organization which will utilize my administrative, communication, customer support and analytical skills in a team environment.

EDUCATION

Eastern Illinois University Charleston, Illinois (August 1986- August 1990)

Bachelor Of Arts in Speech Communications (August 1990)

Major course of study - Television and Radio Production; Introduction to Public Relations and Advertising; Advance Public Speaking.

PROFESSIONAL EXPERIENCE

Pearson Online Learning Services Elk Grove Village, Illinois(May 2018 to present)

Student Records Coordinator(April 2019 to present) Complete Cumulative GPA calculations for all incoming transfer student applicants; process student files including scanning and linking of all transcripts; enter all credit data into CRM; complete quality assurance tasks to ensure accurate data and information integrity in the CRM; stamp and log transcripts daily that are delivered by US mail: scan transcripts into potential student's folder.

Enrollment Coordinator(May 2018 to April 2019) Compiled an excel report showing potential Maryville University students who started or submitted an application; distribution of the report to Management and Enrollment Advisors for Education, Business and Nursing Programs for Doctorate, Graduate and Undergraduate via email; increased contact rate by assisting Enrollment Advisors with scheduling appointments using CRM Laurus and appointment setter Vcita; checked and updated stage, status and programs of students for Enrollment Advisors as needed; optimized transcript distribution to Enrollment Advisors by delivering US mail in a timely manner; made outbound calls to leads to schedule phone appointments with Enrollment Advisors; checked the Graduate and Undergraduate voice mailbox daily and distributed messages to the appropriate person; served as a secondary point of contact to students by addressing inquiries pertaining to the different program cost, attendance requirements and programs that are offered by Maryville University; provided continuous administrative support as directed by management.

Conduent Naperville, Illinois(January 2007 to May 2018) Remote Access Specialist(June 2009 to May 2018) Analyzed patient claims and dx codes to determine if claims were related to the file that was being processed; pulled alAnalyzed patient claims and dx codes to determine if claims were related to the file that was being processed; pulled all related claims via the Rapid system and manually; entered follow up notes in the MAX database; provided customer service to the Recovery Specialist team; pulled patient bills, updated patient policy information and verified patient eligibility. l related claims via the Rapid system and manually; entered follow up notes in the MAX database; provided customer service to the Recovery Specialist team; pulled patient bills, updated patient policy information and verified patient eligibility.

Manual File Specialist/Customer Service (January 2007 to June 2009) Entered insured members’ file information into the MAX database to create a case identification number; information entered included attorney and/or insurance information; verified members’ health insurance eligibility; answered inbound calls from insured members, attorneys and clients which included correlation of benefits and third party in a call center environment.

Illinois Real Estate Brokerage Firms(Currently Core Realty and Investments)

Realtor(April 2004 to present)

Assisting individuals in the purchasing, selling or leasing of residential property;

writing up and negotiating sales contracts on behalf of the seller or buyer; accompanying clients on showings; attend open houses.

TravelCLICK, Inc. Schaumburg, Illinois (June 2003 to June 2004)

Account Executive-Sales Support Department (January 2004 to June 2004)

Answered customer service questions from assigned clients; support to appropriate

Sales Directors; created advertisements for Internet media such as Orbitz and Travel Agent media; entered ads into the Insite database and fulfillment systems; filing; other data entry assignments and account management duties.

Renewal Sales Specialist-Renewal Sales Department(June 2003 to January 2004)

Made outbound customer service follow-up calls to clients; reported each client’s

comments and questions to the appropriate TravelCLICK Sales Director; made a daily log of each call into the call management database.

Kelly Services(January 2003 to June 2003)

Contract Administrator

Data Entry; prepared customer contracts; made contract changes for customers as needed.

U.S. Robotics/3COM Schaumburg, Illinois(May 1996 to April 2002)

Inside Sales Representative-Inside Sales Department(November 2000 to April 2002)

Established relationships with accounts to promote sales; attended trainings;

supported Area and Regional Account Managers; answered pre-sales calls from various

customers and end users in a call center environment.

Customer Resp Ctr Specialist I & II-Customer Resp Ctr (October 1996 to November 2000)

Online Support: Created Service Repair Order numbers for customers to return

products for warranty and non-warranty repair; faxed SRO numbers to customers via Lotus Notes database or via E-Gain system; handled all other customer support issues through the online system.

Order Entry: Created Service Repair Order numbers for parts/products that

came in-house for warranty and non-warranty repair; processed and invoiced chargeable orders in the HP and SAP databases; processed and prioritized incoming orders; handled customer support issues from customers and in-house customer service representatives; entered customers’ orders into the Scopus database; charged processed orders.

Data Entry Clerk-RMA Department (May 1996 to October 1996)

Created Return Merchandise Authorization numbers for vendors to return

defective products that were under warranty repair; Vendors included Office Depot, Walmart

and Sam’s Club; invoiced processed orders in the HP database; filed processed orders.

Skills

Typing, Filing, Ten Key, Data Entry, Customer Support, MS Word, MS Outlook 365, Salesforce

References available upon request

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