Customer Service Office Assistant

Georgeann Farrar

LinkedIn Profile: http://www.linkedin.com/pub/georgeann-farrar/46/317/710

**** ********* ***** ******.*********@*****.***

South San Francisco, CA 94080-5361 650-***-**** Contact#

My Introduction:

This is an ever-changing economy; I hope you can understand the gaps in my work history. It is not my lack of actively looking and applying for full time work; it is the lack of qualified positions; with my experience I am open to a possible career move. I am part of the long term unemployed just waiting for someone to give me chance to show what experiences I can share. At this time in my life I am extremely excited to see what the future holds for me. I am confident that I can offer you the organizational, collections, and problem-solving skills you are seeking. I would love to speak with you personally since the internet can't always make it personal. Feel free to call me @ 650-***-**** and arrange an interview.

Thank you for your time -- I look forward to learning about your organization.

Key Strengths

Office Management

Reconciliation

Collections & Write-Offs

Accounts Receivable

Banking

Organization

Detail Oriented

Problem Solving

Multi-Tasking

Accomplishments

Accounts Receivable

Reconciliation and application of complex payments for top clients. (To provide more personalized service), Ran month end closing process for 7 companies, Reduce A/R aging by research, collection calls and setup payment plans with clients, record, store and analyze account information in company database

Credit Collections

Collection calls on outstanding receivables to discuss payment or setup payment plan with customer, Assist customer with any needs to expedite payment of outstanding invoices (ex. copies of invoices or proof of delivery), Open new accounts using credit verifications and D&B reports, Collection rate on outstanding AR aging of 80% ++plus, Work closely in decision making with sales staff to aid in processing of monthly adjustments & write offs due to customers

Office Management

Emphasis on excellence in written & verbal communication skills practiced ability to build relationships and work as a team to achieve objectives and balance workloads. Answer customer & vendor inquiries, emails and correspondence’s in timely manner. Organize office and order supplies as needed.

Professional Experience

Budget Alarms LLC South San Francisco, CA (Family Owned - Part Time)

10/1985 – Current

Office Manager

Maintain client account information, post payment and make deposits, answer emails and voicemail messages, collection calls on outstanding receivables and on returned checks. We have approx. 700+ clients we bill and monitor on a monthly basis.

Randstad Staffing (Core-Mark Int’l) South San Francisco, CA

05/2018 – 09/2018

Marketing Service Coordinator/Data Entry

Excellent communication skills, customer service via email & phone, correspondence via email & phone,

High volume data entry, excellent AS400 knowledge, typing

Randstad Staffing (Inside Source) San Carlos, CA

11/2017 – 01/2018

Collections

Knowledge of Accounting policies and procedures to perform essential functions, plus understanding of collection ethics and procedures, Account reconciliation, collection calls, answer customer account inquiries and provide past due invoices for payment.

Stewart Automotive Group Colma, CA

12/2016 – 05/2017

Accounts Receivable

Knowledge of A/R policies and procedures to perform essential functions, plus understanding of fundamental collection ethics and procedures, basic A/R duties, apply payments, month end close, AR reconciliation, collection calls, answer customer account inquiries

11/2015 – 10/2016 Disability Foot Surgery

Norman Wright Mechanical Equipment Brisbane, CA

10/2014 – 08/2015

Cash Applications

Apply all types of payments for companies 4 divisions, reconcile payments with discrepancies.

Legendary Staffing Inc. (Empire Lumber) Belmont, CA

05/2014 - 10/2014

Office Assistant

Emphasis on excellence in written & verbal communication skills practiced ability to build relationships. Answer customer & vendor inquiries, emails in timely manner. Order office supplies as needed. Accept customer payment for corporate office, new hire packets

LTD Global LLC (dbi Beverage) South San Francisco, CA

12/2013 – 01/2014

Accounting Clerk

Daily scan drivers orders & client invoices for record retention. Maintain customer invoice file.

Randstad US, (Tragon) Foster City, CA

10/2013 – 11/2013

Customer Service Associate

Emphasis on excellence in written & verbal communication skills practiced ability to build relationships and work as a team to achieve survey quotas. Screen & qualify potential clients from our database for surveys, focus groups and panel.

Safeway, South San Francisco, CA

05/2013 – 10/2013

Cashier

Customer Service, Cash Handling

Gold Oak Arts Charter School Placerville, CA

06/2010 – 06/2011

Volunteer

Start “Box Tops for Education” program, plant 6th grade class garden, Halloween fair, school dances, PTSA board volunteer, school clean-up, school fun run fundraiser

Carpenter Rigging & Supply Inc. San Francisco, CA

05/2008 - 03/2009

Accounts Receivable Specialist

Manual invoicing, Cash applications for 7 companies, AS 400 system, Collections, Reconciliation, Process new accounts, Month end close

August Supply Inc. Burlingame, CA

01/2008 - 04/2008

Credit Analyst

Collection calls, payment plans, account reconciliation, assist customers when necessary to expedite payments, submit customers for collection

Systime Computer Inc. San Francisco, CA

09/2007 - 12/2007

Financial Analyst

Daily/Weekly financial reports to management, handle client contracts & work orders, assist customers to expedite payments on JDE invoices, processing customer payments and collection calls to clients when necessary

Matagrano, Inc. (Budweiser) South San Francisco, CA

06/2006 - 12/2006

Accounts Receivable/Collections

Worked unsupervised 3 hours daily in credit department, interact between sales, drivers, clients and myself to resolve issues. AS 400 System, assist customers with invoices and backup to make payments, collection calls.

Westye/Subzero Wolfe Burlingame, CA

05/2006 - 06/2006

Credit Collections Representative

Assist with drawing up and closing lien releases for contractors. Collection calls to establish payment schedule with customers & noting AS400 system. Research and adjust invoices when necessary. Process & apply payments to customer accounts.

Future Network US Inc. South San Francisco, CA

03/2006 - 04/2006

Credit Analyst

Update client contact information and note calls company database. Contact customers to establish payment status and payment plan. If necessary, send copies of ad and contracts. Work with Management & sales staff to aid in decision on monthly write-offs.

Village Imports Brisbane, CA

11/2005 - 12/2005

Accounts Receivable/Collections

Cash applications for Brisbane & LA locations. Collection calls to clients on outstanding receivables on AS400, if necessary, provide invoices and proof of deliveries.

G-C Lubricants Company San Carlos, CA

06/2005 - 10/2005

Office Assistant

Ran office 3 days/week while manager out at corporate. Handled receivables & collections for company on AS400. Answered customer calls, inquiries, processing of client orders. Sent out daily billing and processed overnight orders. Entered new vendors, generated po's& placed orders with vendors. Data entry, coding of new products, organize& update files.

Tularik, Inc./Amgen, Inc. South San Francisco, CA

08/2001 - 10/2004

Purchasing Assistant

Process 90%-95% companies PO's daily. Assist scientists in locating hard-to-find items they are needing order for experiments. Work with receiving department & supplies with returning product. Process fax and email confirmations. Follow-up with suppliers on orders and back orders not received by our scientists.

Informative/Cahoots, Inc. Brisbane, CA

04/2000 - 07/2001

Accounts Receivable/Human Resource/Office Manager

Process all client invoices, payments, collections calls, reconciliation on salesforce.com. A/R aging 90+ days past due never more than 5%. Interview & hire new employees, maintain files and stock grants. Worked with PEO, submitted new hire paperwork, track & submit payroll, PTO, float time. Aid in resolving employee problems and conflicts. Worked with electricians, contractors and workstation designer to move and add work stations for merging companies. Programmed & maintained Nortel phone system.

Ocular Sciences/American Hydron South San Francisco, CA

10/1995 - 04/2000

Reconciliation Specialist

Reconciliation & cash application of TOP 1O client accounts to maintain current payment status for rebates. Collections when necessary on all other clients, set-up payment plans, turn over to credit analyst for follow-up. Research discrepancies on aging, analyze data, process accordingly or write-off to bad debt. Manipulate the open A/R to Excel (Open invoices) and email to clients weekly.

Hydro Agri North America Redwood City, CA

07/1991 - 10/1995

Staff Accountant/Data Processing

Send out daily customer invoicing. Assist Data Processing in running daily reports for Management. Balance G/L accounts& process COGS and COGR on product shipped from suppliers. Inventory accounting of chemical fertilizers sold to customers in bags/bulk and received in shipments forms suppliers.

Fidelity Federal S&L, Financial Center Bank, Continental Savings, American Savings (Chase),

Trans Pacific National Bank - Locations in Greater Bay Area, CA

1979 – 1991

Banking - New Accounts/Customer Service/Training/District Floater

Customer service, Open new account, Vault/safe deposit, Weekend supervisor,

Bank reconciliation, District floater in Bay Area, Trainer

Education

Diploma – Sunset High School – Hayward, CA

AA Degree - Skyline College - San Bruno, CA

1995 Liberal Arts - Night school while working full time and raising a family

2013 Completed Online Courses – Microsoft Office, Excel, Word, QuickBooks

Working toward Business Degree @ Night School

Affiliations

CFF – Cystic Fibrosis Foundation, SF Bay Area Chapter

CFRI – Cystic Fibrosis Research Institute, Palo Alto, CA

Breathe California – San Francisco Chapter, San Francisco, CA

Rockin for Ryan - A benefit honoring Ryan Buchannan, Castro Valley, CA

Skills

A/S 400

SAP

MAS90

SBT

Great Plains

FoxPro

Point Purchasing

Oracle Purchasing 11i

Windows

Microsoft Office (Word, Excel & Outlook)

10 key adding machine

Standard office equipment

B2B Experience

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