Service Manager

HERBERT L. GARVIN, JR.

**** ********* ***** **: 803-***-****

Columbia, SC 29223 *******@**.**.***

PROFESSIONAL SUMMARY

Accomplished and energetic United States Postal Service Letter Carrier with a solid history of achievement in mail delivery service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer awareness, mission accomplishment and team building skills. Seasoned Program Director / Associate Marine Institute, with more than (2) years experience in fast-paced remedial educational learning system. Excellent Instructor with unlimited leadership skills. Track record of achieving exceptional results by motivating and working with young adults. Service-oriented United States Marine with 20 years of honorable service. Core competencies include Rifle Range Officer, Drill Instructor, Physical Fitness Instructor, After Care Manager, and Leadership Instructor. Possess excellent communication and time management skills. Handles all tasks with accuracy and efficiency.

SKILLS

Active Listening Self Starter

Critical Thinking Speaking

Complex Problem Solving Team Building

Instructing Time Management

Judgment and Decision Making

EXPERIENCE

Letter Carrier Nov 1997-Present

United States Postal Service Columbia, SC

Sort mail for delivery, arranging it in delivery sequence. Sign for cash-on-delivery and registered mail before leaving the post office. Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.

Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork. Answer customers' questions about postal services and regulations. Return to the post office with mail collected from homes, businesses, and public mailboxes.

Turn in money and receipts collected along mail routes. Record address changes and redirect mail for those addresses. Return incorrectly addressed mail to senders.

Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.

Driver Instructor Jun 2014-Apr 2015

United States Postal Service Columbia, SC

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Maintain scheduling and event calendars.

Make copies of correspondence or other printed material. Present lectures and conduct discussions to increase students' knowledge and competence using visual aids, such as graphs, charts Conduct scheduled training for both rural and city carriers Evaluate drivers on routes

Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement.

Prepare certification for completed training

Prepare reports and maintain records such as student grades, attendance rolls, and training activity details.

Conduct on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.

Develop curricula and plan course content and methods of instruction. Present lectures and conduct discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides. Select and assemble books, materials, supplies, and equipment for training, courses, or projects.

Provide individualized instruction and tutorial or remedial instruction. United States Marine Aug 1975-Aug 1995

USMC Parris Island, SC

Platoon Sergeant

Platoon Commander

Company Gunnery Sergeant

Silent Drill Team member

Drill Instructor

Course Developer

Subject Matter Expert (SME)

Leadership Academy Instructor

After Care Management Facilitator

Small Arms Weapons Instructor

Range Officer

EDUCATION

MSM: Management Sep 2015

Strayer University Columbia Campus Columbia, SC

MSM, Master of Science in Management, Concentration in Leadership BA, Business Administration, Strayer University, Cola. SC. A.A. General Education, Coastal Carolina Community College, Jax. NC. A.A. Business Administration / Management, Midlands Technical College, Cola. SC.

A.A. Marketing, Midlands Technical College, Cola. SC. Inaugurated as a Life Member of the Phi Theta Kappa International Honour Society, 2010

Selected as a member of the the Alpha Sigma Lambda National Honour Society, 2012

Selected as a member of the Gold key International Honour Society, 2015

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