Technical Writer Training
Resume:
Objective: Instructional Designer/Technical Writer
Summary of Qualifications:
Dedicated and Organized Professional with varied background in Teaching, Corporate Training, Instructional Technology, and Technical Writing; Excellent Independent and Team Worker with Positive Attitude; Very Efficient Developer; Good Verbal and Written skills; Familiarity with the Internet, HTML, XML, and Various Programming Languages; Knowledge of Various Learning and Evaluation Theories, including Bloom’s Taxonomy, Gagne’s Nine Events, and Kirkpatrick’s Four Levels; Experience and Theory-based Knowledge in Instructor-led Training, Distance Education/Computer Mediated Communication, Adult Learning, Business Processes, and Emerging Technologies; Familiarity with Sarbanes-Oxley, HIPAA, ISO9000, and other Business and Government Regulations; Understanding of General Medical Terminology; International Experience; Functional Arabic and Understanding of Arabian Culture.
Technical Skills:
Software: Windows, Windows NT, Mac OS, MS Office, WordPerfect, Lotus 1-2-3, FileMaker Pro, MS Publisher, Adobe FrameMaker, Adobe PageMaker, Adobe Acrobat, Visio, Harvest, ShareK, SharePoint, ServiceNow, Confluence
Business Software: SAP R/3, DOORS, Domino.Doc
Multimedia: Amiga Video Toaster.
Graphics: CorelDRAW, MS PhotoDraw, LView Pro, Paint, Paint Shop Pro, HiJaak PRO, SnapShot, Adobe Photoshop, SnagIt, ScreenHunter
Communication: FrontPage, MS Outlook, Lotus Notes, Internet Explorer, Skype, WebEx
Experience:
President/Owner
Wolf Technologies, Inc., Tucker, GA
September 1998-Present
·Technical Writer at Chick-fil-A for North Highland.
Created Procedure Documentation for Treasury Accounting Team.
Captured and Edited Graphics using SnagIt.
·Technical Writer at Equifax for Infinite Computer Solutions.
Edited Process Documents for IT Asset Management, Configuration Management, Change Management, and Release Management.
Formatted Process Workflow Diagrams for Service Management & Operations (SM&O) Workstreams.
Wrote Procedure Documents for IT Asset Management, Configuration Management, and Change Management.
Developed Web Pages using Confluence.
Captured and Edited Graphics using SnagIt.
·Technical Writer at Ernst & Young (EY) for Hexaware.
Wrote Level 1, 3, and 4 Support Documentation and Runbooks using Word.
Created Visio Flow Diagrams.
Captured and Edited Graphics using SnagIt and Paint.
Participated in System Readiness Testing (SRT) Sessions.
Assisted in the Development of Security, Software as a Service (SaaS), and Infrastructure as a Service (IaaS) Documentation for Managed Services.
·Technical Writer at Cricket Wireless for TEKSystems.
Wrote Tier 2, 3, and 4 Triage Documentation for the Customer Advanced Technical Support (CATS) Team.
Created Flow Diagrams and Compliance Documentation for CATS, User and Location Management, Commissions, User Access Management (UAM), Change Management, and Onboarding Processes.
Assisted with the Development of Security Policies and Procedures for Cricket Wireless.
Converted Documentation to Online Formats using the Advanced Publishing Express (APEx) System.
Captured and Edited Graphics using SnagIt and Paint.
Experience (cont.):
·Instructional Designer at Home Depot for TrueBridge Resources.
Developed and Edited Training Materials for the Direct Fulfillment Center (DFC) using PowerPoint.
Wrote Participant Guides for DFC Training Courses using FrameMaker.
Managed Project Documentation using SharePoint.
·Technical Writer/Instructional Designer at Home Depot for TrueBridge Resources.
Wrote Standard Operating Procedures (SOPs) for the Merchandising Execution Team (MET) using FrameMaker.
Developed the Training Document for the In-Store Service Request (ISSR) System.
Managed Project Documentation using SharePoint.
Assisted with Process Development for Change Requests using Visio.
·Technical Writer/Instructional Designer at FiberLight for TrueBridge Resources.
Wrote Technical and Training Documentation for the eRequester and MAS500 Systems using Word.
Tested the eRequester and MAS500 Systems.
Managed Project Documentation using SharePoint.
Assisted with Process Development for Project Implementation (Sales, Building Access, Outside Plant, Inside Plant, Project Management, and Test & Turn-up) using Visio.
·Technical Writer/Instructional Designer at Saudi Aramco for Beacon Associates.
Developed Training Documentation for the Saudi Aramco Flagship Project using Word and PowerPoint.
Worked with Subject Matter Experts to Develop Course Material.
Reworked Documents into New Templates using Word and PowerPoint.
Managed Project Documentation using ShareK.
·Instructional Designer/Technical Writer for Computer Sciences Corporation Arabia (CSCA).
Wrote and Edited Documentation for CAFIS, eGate, and TBIS Projects at the Saudi Arabia Ministry of the Interior (MOI) National Information Center (NIC) using Word, PowerPoint, and Visio.
Designed Training Materials for the CAFIS, eGate, and TBIS Projects using Word and PowerPoint.
Gathered Screen Captures using ScreenHunter.
Assisted with the Development of Test Procedures for CAFIS, eGate, and TBIS Projects.
Worked with Subject Matter Experts (SMEs) to Ensure Correct Process Procedures.
·Technical Writer with TEKSystems at BellSouth.
Wrote and Edited Documentation for the BellSouth Capacity Tracking System (BCTS) Project using Word and XML.
Developed Documentation Graphics using Visio.
·Technical Writer for the Bicycle Ride Across Georgia (BRAG).
Wrote and Edited Documentation for BRAG using Word and MS Publisher.
Created Forms for BRAG Database using FileMaker Pro.
Updated the BRAG Website using FrontPage.
·Technical Writer/Instructional Designer with TEKSystem at SAIC for the Centers for Disease Control (CDC).
Wrote and Edited Technical Documentation for the BioSense Integrator using Word.
Assisted with the Development of Training Documentation for the Implementation of the BioSense Integrator.
Participated in the Training Event for the BioSense Integrator Implementation at Local Hospitals.
Experience (cont.):
·Technical Writer/Instructional Designer for APAC.
Wrote and Edited Corporate Accounting Policies for Project PASS using Word and Domino.Doc.
Assisted with the Creation of Corporate Accounting Policy Training.
Worked with Process, Procedure, and Work Instruction Diagrams using Visio.
Captured and Incorporated Screen Captures using SnagIt.
Assisted in the Development of Technical Writing Style Guide.
Worked with Subject Matter Experts (SMEs) to Ensure Correct Process Procedures and Adherence to ISO9000 and other Standards.
·Production Assistant for Rosen Productions.
Assisted with the Production and Filming of Documentary Videos.
·Technical Writer with the Maxim Group for BellSouth Technology Services, Inc.
Wrote and Edited Technical Documents for the BellSouth Enterprises SupplyChain Transformation (BEST), Address Cleansing-Extension, eStore, and Enterprise Foundation Components (EFC) Projects for the Message Broker/DataBus (MB/DB) Initiative and Enterprise Infrastructure and Data (EID) using Word.
Created Documentation for Design Phase C++ and JAVA-based Programs.
Tracked Document Versions with Harvest.
Worked with Address Data provided by various BellSouth Databases (Oracle).
Created Technical and Information Mapping Diagrams using Visio.
Used Requirements Information extracted from DOORS.
Facilitated Technical Documentation Review Sessions.
Assisted in the Development of Technical Writing Processes and Style Guide.
·Instructional Designer with the Maxim Group for Home Depot.
Designed and Edited Course Materials using FrameMaker and PowerPoint.
Developed Supplemental Exercises for Training Courses.
Devised Traditional and Alternative Testing Methods for Training Events.
Worked with other Team Members and Subject Matter Experts (SMEs) to Develop Process and Systems Training for the Pre-Application Review (PAR), Employment Application (EA), Job Preference Process (JPP), and Associate Information Management (AIMS) sections of Store Level Entry (SLE), a JAVA-based application.
Facilitated Systems Training for Store Level Entry
Designed and Edited Training Materials for Consent Decree Issues.
Helped Set the Objectives, Project Plan, and Curriculum for Human Resource Manager (HRM) Training.
Integrated Course Materials into Human Resources Training Events.
Evaluated the Effectiveness of Training Materials for Consent Decree, Store Level Entry, and HRM Training.
·Instructional Designer with ACS Technology Solutions for United Parcel Service (UPS).
Designed and Edited Training Materials for Customer Information Management (CIM) using PowerPoint according to Specifications set by Business Specialists and Content Experts.
Constructed Facilitator Guides by Incorporating Instructional Material into the Notes Sections of PowerPoint.
Interpreted Process Maps and Flow Charts to Produce and Edit Training Materials.
Incorporated Organizational Charts into PowerPoint Presentations.
Developed Supplemental Training Material and Exercises to Enhance the Instructional Quality of the Course Design.
Designed Participant Self Assessment Forms and Evaluations using Excel.
Worked with Graphic Designers to Produce PowerPoint Data Shows for Training Courses.
Assessed the Effectiveness of Training Materials during Pilot Presentation.
Produced and Distributed Training Materials to Course Facilitators.
Education:
M. Ed., Instructional Technology, Texas Tech University
August 1996
M. Ed., Secondary Education, Texas Tech University
August 1995
B. A., History (minor Classical Studies), Texas Tech University
December 1991
Community Involvement and Professional Development:
Member, Tucker Community Council
January 2017-Present
·Assisted with Vetting Proposed City Developments.
·Advised on Changes to City Code Guidelines.
·Participated in Various Community Events.
Volunteer, Southern Bicycle League
June 2002-Present
·Attended Various Community Meetings to Promote Bicycle Safety and Accessibility as Safety Director.
·Acted as Ride Leader.
·Designed Ride Maps using Visio.
·Participated in the Special Activities Committee.
Member, American Society for Training and Development
March 2000-Present
Volunteer, Atlanta Bicycle Campaign
August 1999-Present
·Acted as Ride Leader for the Peachtree/Lee Street Bike Lanes Ride.
·Helped Coordinate Annual "Bike There" Projects.
·Assisted with the Development of Bike Plans and Suitability Maps for the Atlanta Region.
·Designed Ride Maps using Visio.
·Developed Presentation Material using Word, PowerPoint, Excel, and Visio.
·Participated in various Projects that promoted Safe and Effective Cycling throughout the Atlanta Area.
·Attended various Traffic-Oriented Meetings to Promote the Goals and Objectives of the Organization.
Member, Texas Tech Ex-Students Association-Atlanta Chapter
August 1996-Present
Local Member, Atlanta Junior Chamber of Commerce, Atlanta, GA
August 1996-July 2002
·Coordinated and Participated in various Community, Individual Development, and Management programs.
·Served as State Director (1996-97), Membership Vice President (1997-98), and Foundation Vice President (1998).
·Designed and Implemented Membership Orientations, Leadership Seminars, and various other Development programs.
·Drafted Plan of Action and Budget in Membership for 1997-98 and Community Fundraising for May-December 1998.
·Recruited 93 Local Members as Membership Vice President during the 1997-98 Jaycee year.
·Maintained Membership Database for Atlanta Junior Chamber of Commerce.
·Received various State and Local Awards/Honors.
Certified Local Trainer, Junior Chamber International
February 1997
·Developed and Conducted various Training and Instructional Programs for various Jaycee Chapters.
Personal Accomplishments:
·Designed Instructional Lessons for Distance Education, using Print, Computer Mediated Communication, and CUSeeMe.
·Developed and Delivered Entrepreneurship Seminars for High School Business Students.
·Built Animated GIFs for use on the World Wide Web.
·Developed Instructional Web Sites using HTML.
·Constructed Personal Web Site using HTML.
·Passed the Effective Cycling Course with the Atlanta Bicycle Campaign.
·Participated in the Bicycle Ride Across Georgia (BRAG) 2001-2006 and 2008-2012.
·Cycled 36 Century (100+ Miles) Bicycle Rides.
References:
Billy Cox
Account Representative
TEKsystems (Maxim Group)
1145 Sanctuary Parkway, Suite 250
Alpharetta, GA 30009
Stephanie Warner
Account Representative
North Highland (TrueBridge)
3333 Piedmont Road, Suite 850
Atlanta, GA 30305
Jeffry Finkel
Instructional Designer
2575 Peachtree Road, Suite 25E
Atlanta, GA 30305
Susan Greathead
Instructional Designer
Colin Rupp
Account Representative
TEKsystems (Maxim Group)
1145 Sanctuary Parkway, Suite 250
Alpharetta, GA 30009
Janna Tucker
Account Representative
Synergis
11675 Rainwater Drive, Suite 175
Alpharetta, GA 30004
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