Customer Service Store Manager

Melissa M Smith

**** ****** ***** *****

Gainesville GA 30507

Telephone:678-***-****

Email: *******.*.*******@*****.***

Objective:

To obtain a career utilizing skills and training procured from medical billing, retail, customer service and warehouse operations.

Experience:

Citizens Pharmacy, Flowery Branch GA

DMEPOS Supervisor and Front Store Manager

2015 - Present

DMEPOS Supervisor

● Oversees compliance of DMEPOS regulations, Accreditation Organization specific and Medicaid/Medicare specific. Receives daily orders and maintains inventory records.

● Implements training of DMEPOS products and procedures and completion of required audits.

● Carries out supervisory responsibilities in accordance to the company’s policies. Collects and researches data. Designs work flows and procedures for DMEPOS Compliance Program. Identifies and resolves problems in a timely manner. Ensures customers receive proper training on medical equipment. Looks for ways to improve and promote quality. Follows instructions, responds to management direction. Is consistently at work and on time; ensures work responsibilities are covered when absent. Front Store Manager

● Talks with customers by phone or in person. Receives daily orders. Fills out contract forms, determines charges for service requested, collects deposits. Solicits sales of new or additional services. Demonstrates attention to detail. Focuses on problem solving. Develops and implements cost saving measures. Understands business implications of decisions; displays orientation to profitability. Completes administrative tasks correctly and on time.

Toddler Universe Learning Center, Flowery Branch GA Cook and Front Desk Clerk

2011 - 2015

Cook

● Cooks 2 daily meals and a snack for 90+ children. Configures a weekly menu with state required nutritional values. Orders and receives food and supplies for the center in accordance to the menu and facility needs. Organizes and cleans to specific state regulation satisfaction. Maintains necessary documentation, such as classroom ratios for the Georgia Food Program needed to meet state requirements. Front Desk Clerk

● Greets parents and children. Answers phones. Takes payments. Looks up account information. Makes the staff work schedule. Helps teachers with any needs they may have. Cleans laundry daily for the center. Ensures the front entrance is clean. Makes bank deposits for the center. Maintains classroom ratio per state regulation. Picks children up from local schools using the center van. McKesson Pharmaceuticals

Materials Handler

2006 - 2011

● Performs the physical tasks involved in the shipping, receiving, storing, and distributing of products, materials, parts, supplies and equipment. Unpacks and checks goods received against purchase orders or invoices. Maintains records. Pulls and fills orders. Runs, edits and consolidates reports for the ARCOS Department. Mails, files and copies blanks. Calls customers when discrepancies arise. Performs administrative duties. Publix Supermarket, Alpharetta GA

Deli Clerk, Cashier, and Cake Decorator

1997 - 2006

Deli Clerk

● Provides premier customer service; maintains Publix’s high standards for product freshness and sanitation. Selects and packages products ordered by customers. Fills, maintains and rotate products and displays. Prepares special orders and party trays. Operates cash register, meat and cheese slicer, oven, fryer, microwave, cutting tools, scale and other Deli equipment. Assists in other duties as assigned. Helps customers. Verifies product inventory and expiration dates on products. Cashier

● Greets and assists customers. Weighs, scans and packages groceries. Handles cash, debit, credit and EFT transactions. Operates terminal. Keeps a clean work station. Cake Decorator

● Ices, decorates, packages,labels and prices products for island cooler and freezer. Fills customers special orders. Organizes and rotates stock in the decorator’s. Trains other associates as needed. Assists with the delivery and set up of wedding cakes. Assists in other duties as assigned.

Publix Supermarket, Atlanta and Duluth GA

Pricing Coordinator

● Hangs grocery and DSD tags; makes and replaces tags as needed. Verifies sales, advertisements and hangs sale signs. Verifies all price tags in store to assure all are correct; notifies all divisional staff of any price discrepancies. Extends advance and decline sheets when needed. Loads reports for product pricing needing maintenance. Uses hand held terminal. Verifies that all sales items are in stock and all discontinued products are not reordered. Assists customers and performs other duties when assigned.

Education:

Gainesville State College

Medical Billing and Coding

May 2008 - Dec 2009

North Gwinnett High School

1995 - 1999

Skills:

Intermediate in Excel, Word and Outlook

Operation of warehouse power equipment (tugger, hand truck and power pallet jack) Knowledge of AS400 and CRT

14 years of Customer service

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