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Administrative Assistant Customer Service

Merrimack, NH
July 23, 2019

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Jan Elizabeth Jones



Over 7+ years of experience working as an Office Assistant and Receptionist and providing a day to day front office administration support.

Provided administrative support to directors, managers and professional staff at all levels with minimal instructions and supervision.

Good experience in answering multiple incoming phone calls, take and relay messages and routing calls to appropriate persons/voicemails.

Responsible for the proper performance of all reception duties including greet and direct visitors, operate main telephone switchboard by screening incoming calls, Schedule Executive Board meetings and manage calendar, assemble and distribute agendas/minutes.

Experience with scheduling domestic/international travels, special events and conference calls.

Strong experience in maintaining Office and kitchen Supplied and Ordering food and beverage for all scheduled meetings.

Maintains safe and clean reception area by complying with procedures, rules, and regulations with all necessary materials.

Experience in Organizing off-site promotions with help managing registrations, preparing event materials and coordinating logistics.

Experience in handled all incoming and outgoing packages from UPS, FedEx, DHL etc. both domestic and international

Proficiency in Microsoft Office Products (Word, Excel, Outlook, Basic PowerPoint).

Strong attention to detail and a passion for effectively meeting the needs of the business and customers.

Excellent interpersonal and customer service communication skills along with organizational, multi-tasking, coordinating and scheduling abilities.


High School Diploma from St. Mary Central Catholic High School, Sandusky, OH in 1978

Technical Skills:

Microsoft Office Suite for Mac and PC, (Word, PowerPoint, Excel, Outlook, Access), Social Media (Facebook, LinkedIn) Adobe Acrobat; Internet Explorer, and the Internet.

Professional Experience:

Old Castle Lawn & Garden, Hooksett, NH May – June 2019

Data Entry Specialist (Temp Position)

Customer Service Representative

90% Data Entry, 10% Customer Service

Dual monitor entry – entering information for trucks in/out of weigh station

Learned software proprietary to Old Castle, then updating information in excel

100+ trucks in/out during busy season

Parallel Wireless, Nashua, NH Apr 2019 - Apr 2019

Parallel Wireless, Nashua, NH Jan 2019 – Feb 2019

Office Administrator/ Receptionist

Greeted, assisted and directed guests, workers, vendors and the public while following security standards.

Answered all incoming calls and handled caller's inquiries and routing calls to appropriate personnel.

Provided office support services to make back up support efficiency to all Departments within Company.

Managed heavy calendaring for managers while also did scheduling for conference rooms and video conference rooms.

Scheduled conference room meetings for various departments and handled catering orders.

Maintained a sufficient record of office/Kitchen supplies and order supplies as needed.

Handled all incoming and outgoing packages from UPS, FedEx, DHL etc. both domestic and international.

Provided administrative services to the office manager.

Established, maintained, and updated files, databases, records, and other documents.

Pannos Marketing, Bedford, NH Dec 2018 – Jan 2019

Office Administrator/Receptionist

Answering all incoming calls, assisting and greeted visitors and vendors, and resolving a range of administrative problems and inquiries.

Establish and maintain appropriate filing systems, both manual and electronic, which may include confidential files.

Arranged travel arrangements and process expense reports for department team members.

Prepare briefing/Conference rooms daily for presentations and schedule conference rooms for meetings.

Prepared outgoing and disturbed incoming mail, including packaging from USPS, FedEx, UPS / Certified Mail and deliveries.

Order supplies for office & kitchens and managed cleaning services contract.

Provided assistance administrative assistance to employees.

Maintain files for Insertion Orders for print – email contacts for signed IO’s with 48 hour turnaround.

Maintain files for tear sheets for printed advertising - email for copies if not previously received

Skillsoft, Nashua, NH Sep 2018 – Sep 2018

Administrative Assistant/Receptionist

Greeted all visitors, members and guests as they entered the facility.

Answered phone calls in a timely, professional and helpful manner.

Screened and transferred calls appropriately; recorded accurate, legible messages.

Responded to member/ guest suggestions, concerns and complaints.

Handled all incoming and outgoing packages and mails from USPS, FedEx, UPS / Certified Mail and deliveries.

Schedule conference rooms for meeting and order catering for meetings

Maintained files, provided excellent customer service, and data entry (Excel).

Issued parking passes, updated contact list, visitors log, typing, copy and fax, calendar.

General office procedures, retrieve and forward messages from voicemail and email.

Maintain front area, kitchen and break room areas, opened and closed of the office daily.

Marquis Management, Salem, NH Jul 2017 – Jul 2018

Administrative Assistant/Receptionist

Support over 85 employees.

Greeted visitors and answered busy switchboard; screened and transferred calls appropriately.

Handled field calls For 5 Companies (New England Finish Systems, Paint Systems of New England, Specialty Services of New England, Allan Construction, Select Demo Services

Distributed incoming mail, faxes and packages and prepared heavy volume of daily interoffice and external mail.

Scheduled and coordinated arrangements for conference rooms including cleaning, logistics and room set-ups for meetings.

Provide general clerical duties to include but not limited to photocopying, faxing, mailing and filing

Maintain hard copies and electronic filing system.

Maintain calendar in Outlook for supervisor and staff.

Handled all incoming and outgoing: USPS, FedEx, UPS / Certified Mail and deliveries

Contact for warehouse calls and deliveries from trucking companies.

Provided basic administrative support, including filing, photocopying, faxing and scanning.

Order supplies for office/kitchen/warehouse (offsite) and outside cleaning company.

Requested Certificates of Insurance (COI) and forwarded to Building owners and General Contractors.

Nobis Engineering, Inc. Concord, NH Apr 2017 – Jun 2017

Administrative Assistant/Receptionist

Answered and directed calls to appropriate person.

Maintain corporate phone lists for central office, including inner office extension list.

Monitored lobby and greet guests.

Processed incoming and outgoing mail.

Schedule conference rooms for meeting and order catering for meetings

Scheduled courier pick-ups and deliveries.

Processed/tracked/received UPS/Fedex packages using online tools.

Maintained scheduling of Conference Rooms.

Maintain kitchen and order/stock supplies and basic duties of kitchen.

Arrange lunches/catering for board room and conference room meeting as needed.

Administrative duties for Technical/Non-Technical staff – created and managed all Opportunity, Project and Contracts filing folders for Lowell, MA; Germantown, MD and Naugatuck, CT.

Some engineering projects require information to scanned onto the server and copies sent to NH Dept. of Environmental Services One-Stop website.

Logging incoming checks into spreadsheet and notify A/R.

Order supplies for office/kitchen.

Corfin Industries, Salem, NH Feb 2015 – Sep 2016

Administrative Assistant/Receptionist

Answered phone calls for entire company screening calls, disseminating messages, and determining urgency utilizing paging system as necessary.

Responsible for distribution of incoming and outgoing mail.

Prepared UPS and FedEx shipments both domestic and international.

Drafted correspondence letters, memoranda, and weekly agendas for Marketing and Human Resources staff.

Greeted and assisted customers/clients providing assistance and guidance in a variety of issues.

Assured timely distribution and mailings of all correspondences for management and company.

Handled invoicing, various data entry into spreadsheets, and purchase orders.

Implemented a new filing system in purchasing department increasing productivity and efficiency for all purchasing and invoicing matter.

United Healthcare, Hooksett, NH Oct 2012 – Jan 2013

Group Enrollment Representative (GER)

Set-up new healthcare accounts to be invoice.

Follow-up on unpaid accounts and process payments.

Entered, verified and corrected member eligibility making sure all information is correct.

Researched and resolved discrepancies in enrollment.

Entered data into the enrollment spreadsheet and update the spreadsheet with changes.

Reconciled eligibility discrepancies, and submitting retroactive eligibility changes.

Responded to member eligibility or group questions, verify enrollment status.

Federal Financial Group LLC, Manchester, NH Mar 2011 – Oct 2012

Office Manager

Responsible for handling calls, efficiently and effectively screening for unsolicited calls

Meet and greet clients/guests; maintain reception area appearance.

Maintaining and updating company calendar using Microsoft Outlook to schedule conference room reservations and employees' time out of office.

Maintain and submit company timesheet on a weekly basis; inputting clients/guests into security system.

Providing office support for all departments; receiving all incoming mail, express deliveries, and hand deliveries.

Receiving and distributing all incoming faxes using efax; schedules UPS and FedEx pickups.

Devine Millimet & Branch, Andover, MA Jun 2011 – Sep 2011

File Clerk

Bath Fitter, Auburn, NH Jan 2011 – Jul 2011

Event Associate

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