Information Technology and Audio/Video Technician

GEORGE F. HOCK

***** ** ******* * ******@*****.***

Ochlocknee, GA. 31773 727-***-****

AUDIO VIDEO/INFORMATION TECHNOLOGY MANAGER

Highly qualified professional with 30+ years’ experience as an Audio Video, Computer, Network, Switching and Secure Communication Systems Manager/Technician/Operator.

Manages a team of 3 Contractor supporting over 250 events and 15,000 attendees annually for the Davis Conference Center (DCC).

Managed a team of 12 technicians supporting configuration management and network integrity for 2,500 customers.

Self-initiative problem solver; logical thinker; exemplary communication skills ensuring quality delivery of services. Coordinated installation of $1.5M communications distribution hub for U.S. Central Commands fight against global terrorism.

Proven experience as manager of high-tech projects with extensive knowledge in computer operations, hardware maintenance, software configuration and network management. Provided computer configuration and wireless network management during CORONA South 2016 conference for 51 General Officers.

Experienced troubleshooter; perceptive in recognizing potential problems, developing solutions, and monitoring results. Maintained $4.2M worth of computer equipment.

Expertise in cost cutting measures to preserve integrity of budget. Relocated mainframe imagery dissemination system resulting in $150K savings.

Top Secret Security Clearance

TECHNICAL EXPERTISE

Windows 10 proficient, Microsoft Active Directory, Office 2010 - 360, SunOS, Unix, Cisco Catalyst Switches, Cisco Routers, Hubs, Modems & DSU/CSU devices, Dell/Sun Servers,, All Computer workstations and Laptops, Crestron/Extron A/V equipment, Panasonic/Infocus/Sharp projectors, Clearone Digital Audio Controller/Amplifier, Polycom/Tandberg VTC Systems, Remote Access Server (RAS), Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Cryptographic Encryption devices (KIV-7, KIV-19/19A,KG-194/194A & KG-175), STE Phones, VoIP Phones, Media converters, Asynchronous Transfer Mode (ATM), Integrated Digital Network Exchange (IDNX), Multiplexers, Printers, Robotic Tape Library, Raid Storage, RS-232, RS-449, DS-1, DS-3, CAT-5 & Fiber cable. Test Equipment: Oscilloscope, Multimeters, Fireberd 6000, Fiber/Cable tester, Protocol Analyzer, Signal Generator, Network Probe, SIECOR fiber termination kit.

EDUCATION PROFESSIONAL DEVELOPMENT

Networking Specialist Degree from Southern Solaris 2.X System Administrator Course

Regional Technical College Internetworking with TCP/IP

Defense Dissemination IV Operations/Maintenance Interconnecting CISCO Network Devices

Defense Dissemination III Operations/Maintenance Airmen Leadership School

Windows 2000 - 2010 Professional Noncommissioned Officer Academy

Windows 2000 – 2008 Server 1200+ hours continued training

CCNA certificate from Thompson Learning Center

Certified DISN VTC Operations/Maintenance Training

CompTIA Security + Certified

EXPERIENCE

Aug 2017 – Present Student at Southern Regional Technical College

Jun 2014 – Feb 2017 Ironclad Technology Services, Sr. A/V Information Technology Technician

Same duties as pervious job entry below.

Mar 2009 – Jun 2014 Cybrix Group, Sr. A/V Information Technology Technician

Senior AV/IT Technician for contract at DCC, MacDill Air Force Base, Florida

Advisor/Consultant to DCC Director and Assistant Director on establishment and execution of policies and procedures relating to operations and maintenance of DCC facility.

Supervise three contractors responsible for scheduling of all conferences/events and operations/maintenance of all audio/visual, network and computer equipment worth $3.5M.

Responsible for overall quality of audiovisual and computer presentations in DCC.

Trains staff members on operation and maintenance of audio/video equipment in DCC.

Primary COMSEC Responsible Officer in charge of maintaining secure cryptographic assets.

Primary Automated Data Processing Equipment, responsible for maintaining accountability of all computer resources in the DCC and annually conducting a physical inventory of items.

Primary Client Support Administrator, responsible for configuring, maintaining and troubleshooting desktop and laptop computers in the DCC.

Certified by DISN Video Services on operation and maintenance of secure and non-secure Video Teleconference capabilities.

2005 – Mar 2009 Anteon Corp. / General Dynamics Information Technology, Functional Analyst IV

Resident expert for all Audio/Visual, Computer and Network support for 10 conference rooms at Davis Conference Center, MacDill Air Force Base.

Lead Video Teleconference Facilitator for conference facility.

Responsible for exceeding support needs for 6 AMW, USCENTCOM, USSOCOM, General Officers, and other DV/VIP’s using the DCC.

1985 – 2005 United States Air Force Computer, Network, Switching and Cryptographic Systems

Computer, Network, Switching and Secure Communications Manager (2001-2005)

Managed 12-person work center maintaining $4.2M worth of computer equipment.

Installed, configured, maintained, troubleshoot and repaired LAN network, desktop/notebook computers, over 400 cryptographic devices and other specialized equipment for 2,500 users.

Fabricated and installed equipment cabinets, signal cables, conduit, duct systems, AC/DC power systems.

Performed site surveys in accordance with standard installation practices, task instructions and governing directives as well as research and develop lists of materials and costs necessary for project completion.

Defense Dissemination Systems Shift Supervisor (1990-2001)

Managed 16 technicians responsible for operations and maintenance of a mainframe Imagery Dissemination System.

Systems administration on UNIX, Sun OS and Windows NT platforms

Installed, configured, maintained, troubleshoot and repaired system peripherals, sub-systems, fiber optics, media storage devices and cryptographic I/O circuitry.

Implemented and analyzed software/hardware modifications to system.

Training manager responsible for creating Dissemination Element training plan and training for personnel.

Electronic Computer and Switching Systems Specialist (1985-1990)

Maintained E-Systems built mainframe computer used to process and store intelligence information.

Specialized in configuring and repairing software and hardware

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