Customer Service Data Entry

Warren Cox

Summary:

Seeking a position where my skills and education can promote an organization’s mission and purpose.

Have 10-15 years in credit and collections and 4-5 years in a call center customer service roll. Proven abilities in developing positive relationships with clients and coworkers. Versatile skill set with experience in training and customer service. Self-motivated and detail oriented with the ability to work independently and as a team player. An enthusiastic self-starter with a strong background in performing clerical tasks using exceptional communication and customer service skills. Clever at prioritizing tasks, maintaining organization and optimizing workflow. Strong background in MS Word, Excel, and Outlook. Maintains excellent written and oral communication skills, problem resolution abilities and high level of confidentiality. Self-driven and independent with the ability to work solo or as a part of a team. Professional, flexible, resourceful, patient, organized, detail-oriented, reliable, fast learning self-starter. Strong communication and customer service skills with commitment to customer and client satisfaction. Excellent sense of humor. Extensive computer hardware and software experience with proficiency in MS Office products.

SKILLS

JD Edwards, Salesforce, Word, Outlook, PeopleSoft Excel, Ciber, CJIC (law enforcement computer systems).

EXPERIENCE PROFILE

Volt Staffing Solutions

Re-Marketing Operations Coordinator

Tesla Motors Inc 12/18-1/19

*Provided Customer Service for clientele to assist in the completion of all legal documents to be inputted in the Salesforce system

*Contacted clientele to re-sign legal documents to process trade in vehicles and to follow up to make sure they received necessary paperwork

*FedEx clientele legal docs for signing

*Contacted Financial Institutions, DMV for Lien release/Title release information

Acro Service Corporation (Placement Agency) 10/2018

Credit and Collections Specialist/Analyst

Suez WTS (formally General Electric)

*Collections on past due invoices

Santa Clara County

Office Specialist III 5/2017 to1/2018

*Data entry for sensitive and confidential information for law enforcement agencies

*Retrieved, researched, created and modified legal files and computer data relative to the automated criminal justice system process under strict regulatory timelines

*Prepared documents and legal notices for criminal and traffic cases on required forms and informed appropriate staff of any discrepancies

*Prepared special reports and supplemental data for required forms as necessary

*Maintained detailed reports and resolved administrative discrepancies

*Delivered criminal justice system files to related departmental units when necessary

Board of Directors for a local nonprofit (Volunteer) 2005 to 2013

Scholarship Chair 2009 to 2013

*Help mentor young people to stay on path to education

*Outreach to high schools, colleges, churches for students to apply for scholarships

*Issue scholarships to high school seniors and college students

*Participate in fundraising events for scholarships throughout the year

SIMCO Electronics 9/2001-10/2008

Credit and Collections Specialist (used MS Office and Excel along with in house software)

*Heavy collection inquiries for past due invoices via telephone and email. Handled multiple accounts to increase company revenue base.

*Accomplished disputed issues to insure payment of outstanding accounts and to decrease company liability DSO.

*Proactive in providing customer base with pertinent information to insure payments are made. Interacted with Sales Manager and Customer Service to assist customer in understanding company protocol for accounting dept to render payment.

*Liaison between sales department staff and end user. Accomplished communication of Sales and end user to help insure payment resolution.

*Train new department personnel.

Accounting and Credit Assistant 1999 - 2001

Company: Netscreen (now Juniper)--used JD Edwards accounting Software

*Maintained fixed asset additions and other miscellaneous cash receipts files.

*Managed various balance sheet accounts and special projects.

*Confirmations on inventory and outstanding receivables with various vendors.

*Collections on past due invoices.

*Vendor credit history analysis to resolve any outstanding credit issues.

*Internet research.

Computer Gate International 1995 - 1999

Customer Service Representative/Credit and Collections Specialist

*Process improvements to promote customer satisfaction include:

*Designed and implemented department and customer memo notice forms.

*Customized procedure guides; developed reference guides for the department.

*Key player in weekly meetings to discuss and implement process improvements.

*Processed credit applications for approval of net terms or other forms of payment.

*Handled collections on past due invoices.

*Worked closely with accounting department to insure proper payment terms.

*Analyzed credit history worthiness for potential new clients to add to company’s base.

*Processed purchase orders, RMAs, Credit Applications, Shipping and Receiving invoices.

EDUCATION

San Jose State University - BA Economics

San Jose State University--Have 30 plus units in Post-Graduate coursework

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