Administrative Assistant Social Media

SUMMARY

SKILLS

EXPERIENCE

TAMMY HERTEL

*** *. ***** ** ******, In, H: 260-***-**** ***********@*****.*** Skilled [ Assisstant] offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Issue and conflict resolution

Customer retention

Recruiting and Hiring

Schedule management

Supervision and training

Profit and loss accountability

Purchasing and planning

01/2019 to 05/2019 Administrative Assistant

Locl.net - Angola, IN

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

Monitored and tracked project performance data with ]spreadsheets to generate reports and keep management informed of important trends Entered invoice data into company's [Software] system and updated details, including customer contacts and delivery dates to keep information current

10/2012 to 11/2018 Lead Administrative Assisstent

Northeastern Center Inc. - Angola, IN

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

Entered invoice data into company's [Software] system and updated details, including customer contacts and delivery dates to keep information current

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction

Contacted customers via phone and email to confirm deliveries and follow up with inquiries

Coordinated daily and weekly schedules and monthly calendar obligations for 3 associates

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence Maintained up-to-date department organizational chart Executed new training initiative to improve skills and develop leaders from within

Coached new team members on job tasks and performance strategies Reviewed performance reports and used data to develop continuous improvement initiatives

Communicated store policy violations to upper management to prevent shrinkage and misconduct

Managed day-to-day operations, including supervision and assignment delegation for [2]-member team

01/2000 to 05/2012 Manager

Bonworth Inc - Fremont, IN

Determined efficient work schedules for team o[Timefbass to keep project moving and each shift properly staffed

Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy

Coached new team members on job tasks and performance strategies Improved and assessed process functionality to eliminate downtime and boost productivity

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

Led employee performance reviews and discussed improvement strategies with each team member

Managed [] department with over [4] employees and] budget Analyzed employee workloads to meet seasonal fluctuation needs Consistently met financial targets with close monitoring of expenses, labor hours and supply use

Enhanced team member productivity by improving monitoring systems and motivational strategies

Trained current employees on additional job positions to maintain coverage of roles at all times

Trained [5] employees in inventory practices, POS systems and product knowledge, contributing to [20]% increase in customer satisfaction ratings Set and administered annual operating budget, consistently maintaining controls and preventing overages

Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

Managed day-to-day operations, including supervision and assignment delegation for [5]-member team

Trained and mentored new employees to maximize team performance and achieve daily performance objectives

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities

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