Assistant Administrator, Customer support

PRUDENCE FIPAZA

MOBILE: 079*******

DRIVERS LICENCE: CODE 10 (C1)

Email: ****@*******.**.**

PROFESSIONAL PROFILE

I am efficient and dedicated to my work and enjoy working with people, a problem solver, quickly to study and can work unsupervised. I also can work under pressure to meet deadline to the satisfaction of all superiors, a good negotiator, analytical and leadership skills. EDUCATION AND QUALIFICATIONS

MATRIC 1996

Office Administration Diploma at Damelin College 1997

Basic Computers Certificate at Kelly Green Oaks College 1997 PROFESSIONAL DEVELOPMENTS

Passenger handling, Amadeus, Fares, Ticketing

PIC ( crisis resolution e.g plan crash)

Telephone Etiquette

Computer Literate

CAREER SUMMARY

ADMINISTRATION ASSISTANT @ SHUTTLE & FERRIER 02-01-2019 TO DATE Receptionist duties answering telephone welcoming visitors, customer liaison, Data capturing, filling, emailing,scanning, preparing invoices & processing documents, basic HR & Payroll, Archiving, stock control, ordering stationery, orchestrating interviews, new employee induction and ad-hoc duties. RECEPTIONIST ADMINISTRATOR @PHARMACON 02-2017/12-2017 Answering calls taking messages & screening calls then transferring to relevant people, welcoming visitors, preparing boardroom with beverages, filling correspondence, creating sticker labels, ordering stationery, receiving parcels, assist in resolution enquiries & queries, following security protocol and monitoring logbook.

CUSTOMER SERVICE & ACCOUNTING CLERK @ DEBT MANAGEMENT 09-201*-**-**** Debt collecting, negotiating payment plan & affordability, reconciling of statements, keep financial records updated, preparing reports, data capturing. DEBTOTRS CLERK @ SCS LARRY MARKS ATTORNEYS 09-2012/12-2012 Debt collecting, negotiating payment plan & affordability, payments invoices, statement reconciling, keep financial records, report to management on complicated issues, data capturing. ESTATE AGENT @ BASIL ELKE PROPERTIES 03-2012/07-2012 Liaising with clients to market properties &enquiries, valuating, producing reports, marketing material, conducting viewing of property,negotiating the sale & letting, administration & securing the disposal & acquisition of property that is completed legally. OPERATIONS MANAGER @ PRUEZ FOODS 11-2010/11-2011

Planning& controlling, quality assurance, setting & reviewing budget, managing costs, overseeing inventory, distribution of goods & facility layout data capturing. SERVICE AGENT @ VODACOM SA 04-2007/08-2007

Answering telephone, product knowledge & consistency, suggestions about other related products, data capturing information, maintaining & updating customer’s records. RESERVATIONIST @ SOUTH AFRICAN AIRWAYS 07-2002/02-2016 Flight bookings, offer reasonable fares, pre-seating & meals according passengers requests, provide assistance to travel agents about group bookings, handling customer complaints & enquiries, problem solving, opening new accounts for loyalty members. RECEPTIONIST @VUSISIZWE02-2000/12-2001

Answering telephone, taking messages, screening calls & directing them, filling correspondence, maintaining clients confidentiality, & ad hoc duties. TELESALES CONSULTANT @ HILTON HOTEL 11-1999/01-2000 Contacting potential or existing clients to inform them about a product or service using scripts, Answering questions about products or the company, asking questions to understand customer requirements & close sales.

REFERENCES

SHUTTLE & FERRIER Ms Vosloo 079*******

PHARMACON Mr. Wykaart 073*******

SOUTH AFRICAN AIRWAYS Ms Dhlamini 082*******

DEBT MANAGEMENT Ms Mvelase 079*******

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