Maintain employee records

Patricia Washington

909-***-**** *******************@*****.***

Management /Recruiter/Trainer /Account Manager / SALES

Over 15 years professional experience. Specializing in advanced Management and professional support functions as well as staffing, sales and building strong client relationships. Supervised the work of office support associates, while motivating, coaching, training and disciplining office personnel. Outstanding people person who empowers employees to achieve company and individual goals by understanding the organizations vision and priorities.

Professional Experience

AMBASSADORS OF PEACE / Lancaster, CA.

Recruiter and Training Manager

June 2011- Current

Oversee staff and plan, direct, and coordinate training and development programs

Organize seminars, workshops, individual training sessions etc.

Prepare educational material such as module summaries, videos etc.

Support and mentor new employees

Plan and schedules training sessions

Role play and keep an upbeat fun learning environment

Select and book venues if needed

Track and keep employee attendance

One on one coaching and development

Conduct onboarding orientation for new hires as well as background checks

Interview for new employees as well as exit interviews

On site and off site interviews / Job fairs

Expert in State and Federal Labor Laws, EEOC, OSHA, HIPAA and Federal

Contract compliance.

Expert in compliance postings and requirements

Conduct investigations and reporting

Knowledge in 401 k and retirement benefits and health insurance

Facilitate for new hire orientations

Brady Corporation / Ontario CA- Call Center

Lead Account Executive

October 2013- February 2019

As laws and regulations changes my key responsibility is to ensure the corporations are in compliance with state and federal labor laws materials. I maintain business quality through extensive and consistent results tracking. Design and create client presentation using current software and marketing techniques as well as drafting contracts. Enhanced major account business with new and creative strategies. Prepare and update projection weekly reports. Train new employees, sales representatives, as well as prospective and current. Responsible for developing customer relationships and expanding those relationships by providing excellent customer service while building portfolio and earning potential. Acquires new business through prospecting, while managing existing accounts. Expert in Equal Opportunity Commission, OSHA, HIPAA and Federal Contractors compliance. Analyzing data and managing projects. Account Receivable and collections, Billing.

AT&T / Rancho Cucamonga CA November 2008-2010

Area Retail Sales Manager / Trainer

Plan, develop and implement strategy for the program. Develop and maintain operating procedures, quality monitoring procedures, reporting, scripting, training, and desk aids. Ensure staff is fully engaged and demonstrate a culture of continuous improvement. Developed a team of stores and sales managers who achieved the established financial plans, sales goals and customer service objectives. Conducted store/sales managers’ performance and appraisals. Evaluated store managers and provided feedback, development opportunities to increase retention of store/ sales managers. Trained store managers on techniques to increase sales and output. Hired retail store managers. New hire orientation. Partnered with executive leadership team to plan activities that boost team morale. Trained new hires on the customer experience and on face to face selling techniques. Maintained the financial records and sales records for the district. Developed annual plans and reports for the district. Daily reporting on sales target projections and monthly reports. Worked as a Project Manager open / closed retail locations. Experience with process improvement and inventory control. Excellent client-facing communication skills. Meet budgetary objectives and make adjustments to project constraints based on financial analysis. Employee relations counseling using a customer service-oriented approach. Conducted exit interviews, implemented personnel policies and procedures.

AT&T / Pasadena, CA

November 2006-2008

Call Center Manager

AT&T / Rancho Cucamonga, CA February 2004– April 2006

Retail Store Manager

AT&T / Chino, CA

June 2002-2004

Communications Specialist / Assistant Manager

KEY SKILLS

MS Office

Word Programs

Excel

Sales Force

E- VERIFY

Kronos

PowerPoint

Zenfits - People soft - Newton applicant tracking -Work Day- ADP workforce

OSHA - HIPAA- FLSA - EEOC STATE AND FEDERAL LABOR LAW

EDUCATION AND TRAINING

Cal State Northridge

State of California Dispute Resolution Training / Mediation

Standards of conduct training

Family and Divorce training

Mental Health training

High Conflict Personality training

Conflict and Communication training

Emotional Intelligence training

Facilitation training

Workplace mediation training

Contact this candidate