tutor/ biligural

Andy ChingAn Jen

C:626-***-**** * E: ****.***@*****.*** * 1441 Paso Real Ave., SPC144 Rowland Heights, CA 91748

SUMMARY

An experienced tutor/ teacher who is biligural in both Chinese Madrin and English seeking a post as ESL Teacher.

WORKING EXPERIENCE

Realtor, Keller Williams Signature Realty, City of Industry, CA 08 / 2018 – Present

● Consultative selling approach

● Marketing analysis and cold calling

● Strong customer service skills

Tutor/ Administrator, Premier Academy, Walnut, CA 06 / 17 – Present

● Tutoring and teaching various levels of students ranging from Sixth grader to High school students

● Helping to accomplish various administrative tasks and complete marketing materials

● Providing HW help and monitoring HW status for students

● Arranging and monitoring Teacher Assistants schedules and break-time

● Resolving conflicts among students outstanding customer service skills

Business Analyst/ Project Coordinator, PCM SARCOM, Cincinnati, OH 05 / 15 – 11 / 15

• Time management skills to ensure business requirement translate to project deliverable

• Project Management skills to communicate project status to business stakeholders and executive management

• Involvement in Issue troubleshooting

• Capturing the requirements from business for major and minor enhancements

• Leadership skills to interact with all levels of managements, team members, and stakeholder

• Prepared high-level and low-level design document of the applications and participate in the application design review

• Reviewed dossier and project plan

• Managed project deliverables

Sales Executive, EISO Enterprise USA, City of Industry, CA 11 / 14 – 01 / 15

• Completed SWOT analysis and financial analysis

• Developed strong interpersonal skills

• Cold-called various vendors and potential customers and managed customers’ accounts

• Attended and aided set-up company booth at Consumer Electronic Show (CES), 2015

Chinese-English Interpreter, Vocalink, Inc., Dayton, OH 01 / 14 – 10 / 14

• Provided interpreting service on an as-needed basis

• Able to provide strong time management skill

• Managed personal schedule and availability

Project Coordinator, The Bank of Kentucky (currently known as BB&T bank), Highland Heights, KY 01 / 12 – 04 / 12

• Conducted business requirement meetings

• Defined project scope for Information Security project

• Completed project deliverables successfully

• Experience interviewing non-technical end users to determine and document current business process flow

IT Assistant/Specialist, GIRD Systems, Inc., Subcontractor of Department of Defense, Cincinnati, OH 07 / 08 – 10 / 09

• Aided Operations Manager in organizing office work and accounting reports

• Exposure to NISPOM and ITAR contract management

• Managed and conducted a feasibility report for anti-spamming anti-virus software for the firm

• Developed and applied accounting principles in order to write quarterly reports

• Calculated employees' payroll and engineering project expense report and composed budget reports using MS Excel and able to reduce workload by 50%

• Troubleshot problems related to desktops & laptops

Quality Assurance Testing Engineer (Intern), Medplus, Inc., Mason, OH 06 / 07 – 12 / 07

• Conducted regression testing on the functionality for the ChartMaxx 4.1B software

• Focused on user satisfaction by finding multiple defects to prevent future problems with the ChartMaxx software

• Took initiative to handle QA testing on workflow manager of ChartMaxx 5.0

• Created test conditions, test cases, and test scenarios

• Exposure to Software Development Life Cycle (SDLC)

IT Asset Management Project Coordinator, Givaudan, a worldwide leader in Chemical products, Cincinnati, OH 03 / 06 – 07 / 06

• Created a barcode procedure that identified corporate assets and their location. This procedure reduced the overall project time of 8 weeks to just 4 weeks

• Utilized FATS database application to manage information collected during the inventory process

• Gained communication skills in client facing and gathering business requirement for implementing project

• Defined asset management project and able to complete it before deadline

• Designed flowchart by using MS Visio

IMLP Co-op, General Electric, Evendale, OH 09 / 04 – 03 / 05

• Developed knowledge on business flow in the Industrial AeroDerivatives (IAD) Department in GE Transportation by using MS Visio, Sequence and Activity Diagram

• Modified MS Excel Macro to help implement business strategy more efficiently

• Worked collaboratively with three contractors (vendor, consultant, technical lead) in a cross-functional environment

IMLP (Information Management Leadership Program) Co-op, General Electric, a worldwide industrial leader known for leadership and business management excellence, Evendale, OH 04 / 04 – 06 / 04

• Learned to understand the business flow in the SCS IT Quality Department.

• Held meetings for gathering business usage and getting status updates on project implementation

• Updated on primary users for the functionalities on applications

EDUCATION Master in Business Administration, Northern Kentucky University, 05 / 12

Bachelor of Science in Computer Science Technology, University of Cincinnati, 06 / 08

TECHNOLOGY

• Tools: MS Project, Visio, MS Excel, VBA, Six Sigma training

• Languages: SQL, HTML, CSS, MS .Net

• Quality Assurance Application: HP Mercury Quality Center

• Applications: MS Office Suite(s), ChartMaxx, Powerpoint, Outlook

• Databases: MS Access, SQL Server 2005

• Methodology: Waterfall, UML, Agile, Scrum

Contact this candidate