Customer Service Manager
Resume:
Lavera L. Dela Cruz
Anchorage, AK 99515
****************@*****.***
Objective
Seeking a job as an office support worker or if any that is available within my job experience.
Employment History
04/07/2014 - 06/11/2014
Ticket Agent
Grant Aviation
Bethel, AK
Check in passengers for flight departures, get all baggage and passengers weights, count daily tills.
11/19/2012 - 06/30/2013
Customer Service Agent
Era Alaska
Bethel, AK
Responsible for ensuring that every customer is served in an efficient, thorough and courteous manner. Work interactively and cooperatively with all related departments. Advise customers of any flight updates within guidelines established. Answer incoming calls, monitoring phones and transferring calls to all related departments. Check in passenger for inbound and outbound flights, issued and purchased tickets, enter flight records into the database, and provide good customer service. Daily task such as manifests and deposits. Open and close tills.
11/02/2007 - 02/09/2011
Admissions Manager
Yukon Kuskokwim Health Corporation
Bethel, AK
Perform registration, admission, and scheduling functions for all inpatient and outpatient services. Collect, update, and input patient demographics, history and insurance information into appropriate computer respository. Maintain or establish patient eligibility and primary provider on all patient encounters. Ensures appointment time is timely, communicated with all clinics for appointments and registration status.
10/16/1997 - 02/22/1999
HIS Technician I
Yukon Kuskokwim Health Corporation
Bethel, AK
Receptionist, screened documents, loose filing, transcriptions, prepared next day appointments, filed charts, pulled charts, delivered charts, Release of Information, Chart Analysis, Reactivate charts.
Education
High School Diploma or Equivalent
Sheldon Point High School
AK
Additional Information
·I am very well skilled with Registration/Admissions Department. Provided routine customers with solutions that were within my level of expertise and handled priority requests and complaints appropriately and in a timely manner. Planned, coordinated, and taught various subjects and tasks for use in training on registering patients. Applied teaching and management techniques in both the classroom and training environments. Keyboard skills of 50 wpm.
I am also very well skilled with scheduling appointments from both Bethel and villages, canceling and rescheduling appointments. I am able to open clinics, cancel, block and reopen a providers schedule for daily and future appointments. I am able to schedule prenatal appointments, 6wk pp and 6wk WCC's
·Check in passengers for their flights inbound and outbound to their destination, closed flights daily and closed out till at the end of our shift, manifested flights.
·Quick learner and able to multi-task, work well under high stress environments, have great personal relation and customer service skills
While working with Yukon-Kuskokwim Health Corporation I was able to work in a fast paced environment and worked overtime/mandatory overtime, holidays and weekends. As a Manager I managed staff schedule, approved timecards, attend and arranged staff meetings and attended CEO meetings, attend supervisor meetings, monthly meetings with various departments. Overall, my abilities and work history make me an excellent candidate for this job.
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