CMA/ Customer Service
Resume:
Brandy Carnes
*******@*****.***
**** ********* **. #*, ***, CA 93405
I am looking for a position that will enhance an already flourishing environment. I have 25+ years experience working with people in customer service. I spent the first 10 years of my career in Sales, Third Party Warehousing and Custom Brokerage, majoring in Accounting. The past 18 years have been in the medical field as a Certified Medical Assistant, Certified Residential Care Facility Administrator, Mneme Therapist (brain therapy through directive painting for brain deficits, primarily stroke and Alzheimer patients), Management/Training, including process development of policies and procedures for efficient and accurate work environments. My family and I are relocating to Henderson NV and I am looking for a permanent full time position.
SKILLS & ABILITIES
Medical/Clerical - EMR Systems; Proficient in 10 key; typing 50+ words/min; computer & internet literate – Microsoft Word/Excel; Apple; Google Docs; Scanning; Phone Etiquette; Multi Tasking; Self Starter; Usage and knowledge of standard office equipment; Usage and Knowledge of Medical Equipment including but not limited to EKG; Spirometry; PVR/US; Cystoscopy; Ear Lavage; Holter Monitor Set-Up; DOT Physicals with Treadmill Stress Test; Usage of Medical Abbreviations/Terminology; Understanding and Implementing HIPPA and OSHA Reg(s) in RCFE. Management/Lead and training in multiple departments. CMS Medical Billing and Authorization processing with commercial insurance.
Warehousing/Sales – Inventory Reconsolidation, Cashier, Customer Service, Logistics, Accounting
EXPERIENCE
CMA/Lead Medical Assistant 2017 – Present
Tenet/FCPP – SLO, CA
Monitor patient flow & adjust assignments as needed to maintain optimum efficiency & patient satisfaction
Train all new employees on front & back office processes & systems, implement and train clinic employees on new processes & procedures
Monitor inventory of clinical supplies, keeping track of expiration’s and disposal of out dated supplies. Manual counts of supplies twice a year with reconciliation.
Daily rooming and patient care for provider
Licensed Administrator 2016 – 2017
Garden House RCFE – Morro Bay, CA
Manage daily operations of 15 bed facility and resident care
Create and implement polices and procedures utilizing time management and staffing ratio
Weekly scheduling and biweekly payroll processing
Work hand in hand with the head chef to create new recipes and monthly meal planning
Direct interfacing with resident families and physicians for optimum care
Evaluating and changing care plans to reflect residents ADL’s
Certified Mneme Therapist 2014 - 2016
Art Without Boundaries – Sole Proprietor
Brain Therapy / Neuroplasticity through directed painting
Multi-Modality Therapy that aids in brain stimulation for cognitive impairment
Contacts with SNF, RCFE and Private Cliental
Hospice Billing Manager 2012 – 2014
Central Coast Home Health/Hospice – SLO, CA
In house Mcare and Commercial Insurance Billing (CMS/DDE registered)
Overall setup of Hospice Department including policy and procedure implementation
Hospice Intake; Order Management; Chart Audit
Electronic Charting Systems (EMedsys, Kinnser)
CMA/Receptionist 2009 – 2012
Pacific Coast Physicians – SLO, CA
Documentation / Charting of patient records
Prior Authorization processing for medications, DME, Outside Referrals for exams or procedures
Clinical Assist including medication injections; EKG’s, Treadmill Stress Testing, Flu Clinic
Receptionist Duties including phones, scheduling and copay processing
CMA/Trainer – Floater 2002 – 2009
Urology Associates – SLO, CA
Responsible for the training of all new hires for front and back office positions
Floater to fill in for shortage in staff/vacations/or training purposes (4 locations/6 surgeons)
Sterile procedure training; Invasive Procedure training, post-surgical care including staple removal, wound care, catheter removals, ultrasounds for Bladder PVR
Set up and Assist in Vasectomy, Cystoscopy, Prostate Biopsy, Cancer Treatment
Office Manager/Department Supervisor 1996 - 2001
Sakura, Inc. – Carson, CA
Career prior to moving to the Central Coast. Import, Distribution of Sakura Dinnerware to Department Stores throughout the United States
Sales Experience
Paparazzi Accessories Independent Consultant 2017 – Present
Independent Jewelry Store Owner - Sales
Leathermode Inc – Redondo Beach, CA 1994-1996
Third Key Holder, Sales, Cashier
Beyond Beauty Wigs 1993-1994
Sales, Cashier
EDUCATION / CERTIFICATION(S)
Certified Clinical Medical Assistant – NHA 4/14/2017 – 4/14/2021
RCFE Administrator Certification – Dept of Soc Services 2/02/2017 – 2/01/2019
Certified Mneme Therapist – Art Without Boundaries 2014
Certified Medical Assistant – UEI 2002
Certified Phlebotomy Technician (Expired) – UEI 2002
Junior Accounting Clerk – SCROC 1994
Redondo Union High School Graduate 1995
BUSINESS REFERENCES
Jayne Simon – Spiritual Counselor CCHH 805-***-****
Makena Ojeda – Director of Social Services 805-***-****
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