Sales Customer Service

Waleed Ahmed Alshihri

*.******@*****.*** +966********* Riyadh, Saudi Arabia

EDUCATION

• Master of Business Administration, University of Northern Colorado, Greeley, CO, U.S. 1/2017 – 12/2018 o Emphasis on organizational change, training and development, and healthcare policies and regulations. o AACSB accredited business school and the certificate is equalized by Saudi MOE.

• English Language Institute, Bridge Education Group, Denver, CO, U.S. 8/2016 – 12/2016

• English Language Institute, Texas A&M University, College Station, TX, U.S. 5/2015 – 8/2016

• Bachelor in pharmaceutical science, King Saud University, Riyadh, Saudi Arabia 8/2004 – 2/2011 EXPERIENCE

Product Specialist & Sr. Product Specialist

Arabian Health Care Supply Company (AHCSC), Olayan Group, Riyadh, Saudi Arabia 9/2011 – 4/2015

• Promoting and selling Baxter products (Medication Delivery, Nutrition, and Infusion Systems) to assigned both government and private accounts in Riyadh area which include but are not limited to performing marketing and sales calls, organizing and contributing to conferences and presentations, and updating KOLs.

• Developing and implementing territory business plans centered on meeting and exceeding designated sales targets and assure constant revenue and gross margin growth.

• Executing daily, weekly, monthly, quarterly and annually sales plans and reports, bids and quotations, inventory reports, territory/accounts analyses, expense reports, meeting reports, etc. in a timely and professional manner along with familiarity with business intelligence and analytics software such as Cognos and Tableau.

• Pricing for strategic tenders and direct sales.

• Working with the division manager in division budgeting, forecasting sales and allocating resources for sales supporting activities that ensure adherence to the promotional budget.

• Collaborating and assisting supply chain departments in assigned accounts and AHCSC to accurately estimate delivery dates for customers, availability of products, and forecasting.

• Conducting valid and useful market research for potential products and markets which lead to the partnership with Aguettant.

Medical Representative

Banaja Holding, Riyadh, Saudi Arabia 3/2011 – 9/2011

• Promoting and selling Qatar Pharma, a new pharmaceutical company in Qatar that started to operate in the Saudi market, products nationwide as a member of the launching team. UNRELATED EXPERIENCE

Customer Service Rep. and Operation Officer

Lotus Fashion – family owned fashion boutique based in Riyadh & Jeddah 2/2005 – 12/2009

• Control and monitor operational activities to meet/exceed customer expectation and owner’s goals.

• Build and sustain strong customer relation by constantly updating customers with their order status. TRAINING

• No Excuses Only Results, Ideas Group 6/2013

o General sales training intended to boosts sales.

• Mastering the Art of Effective Communication, DanatCon 6/2012

• Nutrition Course - Baxter. 4/2012

• Influence and Persuasion Course - King Saud University 2/2011

• House of Health Pharmacy – 1 Month training program in community pharmacy services. 8/2010

• Kingdom Hospital 7/2010

o Internship program that include: IV-Room, Out-Patient, In-Patient and clinical consultation training programs.

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