CHARLES E. DANIEL

*** ********* *****

Lakeland, Florida, 33813

863-***-****

ac9vln@r.postjobfree.com

SUMMARY

Talented technology professional with experience managing enterprise implementations of healthcare information and EMR systems. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

HIGHLIGHTS

Network & Systems Administration/Design

Strategic Technology Planning

HIPAA, PCI ISO-2001 Control/Analysis

Meaningful Use

Technical Writing (Manuals/System Specs/Policies)

Network Cabling

VPN Configuration/management

Data Flow and Process Mapping

Database Design & Management

Major Software/Systems Implementations

VOIP over multi campus support

CCTV/Access Control design/management

Incident Management

Systems Security & Disaster Recovery Planning

Risk Management

EMPLOYMENT

Southeastern University Lakeland FL. 1/2017 - Present

Security/Network Administrator

Recruited to establish a network security presence within the campus environment. Established security policies and procedures to meet government regulations for staff, faculty, and students. Implemented procedure to monitor and resolve improper use of equipment within dorms to improve network infrastructure.

Oversee the daily security operations multiple campus locations

Project Management for various campus improvements

Design, implement, project management of CCTV and Physical Access

Client Risk Assessment and Analysis.

PCI, ISO2001, HIPAA regulations for departments

Participated in onsite client audits and reviews, responsible for reporting status of all audit findings.

Overseen the improvements for campus wide wireless.

Sykes Enterprises Tampa, FL. 2012 - 2016

Manager, Regional Security Corporate Operations

Maintained the security operations for 26 US and Canada call centers with over 23,000 agents Established security policies and procedures to meet contractual regulations for staff.

Project Management of client requirements installations.

Design, implement, project management of CCTV and Physical Access as required by client contractual agreements.

Contractual review, SOW requirements.

Client Risk Assessment and Analysis.

Fraud investigation.

PCI, ISO2001, HIPAA regulations for all sites.

Participated in onsite client audits and reviews, responsible for reporting status of all audit findings.

Responsible for investigation/interrogation and reporting of all security related incidents

Participated in Security related Table Top sessions for Disaster/Incident occurrences for client contractual agreements.

Marion Independent Physicians Marion, OH 2009 to 2012

Director Information Services/Security Officer

Responsible for overseeing the day to day operations of the Information Services department for the main office as well as six remote sites.

Developing and implementing the IT Management plan.

Implemented VOIP project for entire campus as well as remote sites.

Network & Systems Administration/Design

Responsible for all HIPAA and security related items including all HIPPA audits.

Budget Administration

Systems Security & Disaster Recovery Planning

Managed numerous upgrades to the main HIS system.

Overseen the integration of Meaningful Use for all physicians.

Galion Community Hospital Galion, OH 1999 – 2009

Manager of Information Services/Privacy Officer

Responsible for overseeing the day to day operations of the Information Services department for the main campus as well as seven remote sites.

Developing and implementing the IT Management plan.

Implemented VOIP project for entire campus as well as remote sites, which allowed for a $30,000 a month savings

Network & Systems Administration/Design

Responsible for all HIPAA and security related items including all HIPPA audits.

Budget Administration

Managed numerous upgrade to the main HIS system

Conversion from a Nortel backbone to a Cisco backbone.

Participated in Joint Commission visits and reviews

HealthFirst Marion, OH 01/1998 – 09/1999

Information Systems Specialist

Responsible for maintaining PC network on a daily basis; system upgrades.

Database management and development.

Develop extensive PC training program; conduct ongoing training.

Daily end user support.

Purchase and install new server to move from Novell 4.10 to Netware 5

Setup and maintain Microsoft NT 4.0 Server.

Implement automated check-signing process.

Setup and maintain TCP/IP network.

Internet setup for ISDN.

Y2K Project

Cardington Yutaka Technologies Cardington, OH 03/1996 - 01/1998

MIS Coordinator

Responsible for the successful start up of the MIS department which included the installation of a network system for the company.

MRP system. Providing training for users after installation of programs.

Hiring and training MIS staff.

Developing MIS policies and procedures.

Responsibilities include the ongoing management of various projects.

Departmental budget; business plan development; monthly report to Senior Management.

Ongoing training.

Selection and purchase of all computer hardware.

Worked very closely with Accounting and Purchasing to establish programs to support the functions of those departments.

Marion County Engineers Marion, OH 05/1990 - 03/1996

Engineering Tech/Inspector

Responsible for maintaining the computer network on a daily basis.

System development.

Design/drafting for road construction.

Conducted bridge inspections and made appropriate recommendations.

EDUCATION

CISSP Test Preparation – Testing in the next few months

Nutanix Administration Certification

Fortinet FortiAuthenticator Certication

SolarWinds Training

Linux Foundation

Linux Networking and Administration

Essentials of System Administration

Hewlett Packard

Nimble Administration

HOTT Training Institute

Windows 2003 Server and XP Administration

HOTT Training Institute

Windows Server 2003 Active Directory and Security Design

3X Corporation, Columbus, OH

Novell 4.10 CNE Classes

AMA Management Courses, Dallas, TX

Using EDI in Your Company

AutoCADD Training Institute, New York, NY

Advanced AutoLisp Programming

Community College of Morris, Morristown, NJ

Legal Aspects of Surveying

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