Manager Customer Service
Resume:
SABRINA B. WEST
SIMPSONVILLE, SC 29680
***********@*******.***
Dear Sir or Madame:
I am a person which pays close attention to detail, Compliance, Customer Service Oriented, Good Communication Skills, Procurement, Staffing Leadership, Strategic Pricing, Vendor Management Initiative, versatility are all characteristics critical to effective management. My background shows an innovative professional; able to combine these characteristics improve on old ideas as produce new concepts. I would like to present my qualifications and show you how I can be the added boost to your already successful team. My areas of expertise include:
Supervision/Manager Excel, Power Point & Word
Quality Control 1st piece lay out
Customer Service Manager Safety Procedures
Production/Manufacturing Shop Floor Inventory System ISO-9000 and SPC Ariba Ordering System
Kronos Sales & Web Site Inquiries
SharePoint Supply Chain
My positions as Quality Assurance Manager/Lab Manager for Variblend Dual Dispensing & Anderson/Shaw Hardwood Flooring, I was responsible for managing all aspects of the quality system. Previously as Quality Assurance Manager for Continental Plastics Containers, in Lakeland, FL and Black & Decker Corp., Tampa, FL being responsible for all aspects of quality control. Personally, developed and implemented their Quality Plan, Quality Procedures, calibration, GR&R, SPC, and new measurement devices and techniques.
This, along with the many other positions that I have held, allows me to bring a wealth of experience to you. Although this letter gives some indication of my qualifications, and abilities, a personal meeting would better serve to illustrate the numerous ways that I can contribute to your organization. I may be reached, as indicated above, to arrange a covenant meeting time. I look forward to speaking with you. Sincerely,
Sabrina B. West
SABRINA B. WEST
258 DERRICK LANE
SIMPSONVILLE, SC 29680
EMPLOYMENT OBJECTIVE
Fulltime position with in agreement with my experience and qualification with advancement possibilities in responsibility and compensation. PERSONNAL SUMMARY
A resourceful, creative and competitive individual with several years of experience in Inspection, Quality Control, Production, Supervision and in Customer Relations. Qualifications And Expertise:
• Supervision/Management
• Customer Service/Relations
• Inspection/ISO Auditor
• Production/Manufacturing
• Quality Control Management/Lab Testing
• Documentation Control
• Payroll/Timecards
• Administrative Duties / Office Manager
EXPERIENCE
Magna Seating, Moore, SC June 2019 – Present
Quality Engineer (Contract)
• Work on issues with BMW
• Corrective Actions
• Indication of Returns and determine where issues arise
• Logged all deviant material and disposition of inventory for all Quality Department as well as production departments & rework
• Work with other QE on 8D’s
• Preventative Actions
Precision Valve North America July 2018 – May - 2019 Quality Supervisor
• Supervision, training and guidance all quality personnel at plant 1 to process procedure
• Worked with customer contacts to ensure the quality of the finished Valves.
• Defined the qualifications of procedure and updated the quality documents and SPC
• Logged all deviant material and disposition of inventory for all Quality Department as well as production departments & rework
• Responsible for Dimensional start-up and verification of start-up Variblend Dual Dispensing Systems June 2012 - April 2018 Lab Manager / Customer Service Manager
• Dealing with all aspects of sampling and information to sales & customers
• Testing of all products to customer specifications,
• Responsible procedure writing & updating of procedures
• Inspections of all incoming and out-going samples as well as inventory
• Training lab interns on testing procedures and sampling of products,
• Ordering supplies (both production & office) & administrative duties with production & personal
Standard Plywood / Anderson Hardwood Flooring June 1999 - May 2012 Quality Assurance Manager / Lab Manager
• Supervision and training all inspectors, to specification and procedures
• customer contacts on information of the products,
• qualifications of procedure, updating quality documents, SPC,
• deviant material and disposition of inventory and rejected material
• personally set-up process and procedures for all Quality aspects for the department as well as production departments & rework Continental Plastic Containers, Inc. October 1998 - June 1999 Quality Assurance Manager
• Supervision and training of all inspectors,
• customer contacts, qualifications of all new product,
• updating quality documents, SPC,
• deviant material and disposition of inventory,
• regular FDA inspections, and maintaining GMP
Education
College courses in Business Management
Ethic courses, Calibration, Kizan, PPAP, FMEA and seminars for Management/Supervisor
SPECIAL TRAINING AND SKILLS
OPTICAL COMPARATOR SURFACE PLATE
MICROMETER SHADOW GRAPH
CALIPERS PIN GAGE/JO BLOCKS
FIXTURE GAGES BLUE PRINT READING
BUSINESS ENGLISH SPC
DRAFTING CAD
PROBLEM SOLVING PUBLIC RELATIONS
DOCUMENT PREPARATION AUDITS TO ISO PROCEDURES
PROJECT PRESENTATION MANAGEMENT/SUPERVISION
REPORT GENERATION TESTING
GR&R STUDIES VISION SYSTEM (KEYENCE)
EXCEL/WORDPROCESSING/POWERPOINT
LETTER OF REFERANCES UPON REQUEST
WILLING TO TRAVEL BRIEFLY
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