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Social Media Customer Service

North Bergen, New Jersey, United States
July 22, 2019

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**** *** ***. ***** ******, NJ.





My objective is to secure a permanent full time employment with a reputable company, where I can utilize my skills and business studies background to the maximum. Skills

• Microsoft Office App

• CMS Medicare Advantage

• Customer Escalation Management

• Analytical thinking

• Multitasking Skills

• Adaptability

• Bilingual English/Spanish strong oral and written communication skills

• Medical Billing

• Facets Billing Software

• Navinet

• Computer & Internet Skills

• Leadership Skills

• Social Media Marketing

• Teamwork


12/08/2015 – 12/04/2018

Bilingual Senior CSR / Clover Health, Jersey City, NJ. 07302

• Interact with members, providers, and their proxies to build a relationship to effectively advocate on the member’s behalf.

• Handle personal health information in accordance with state and federal regulations including HIPAA.

• Perform tasks necessary to promote member compliance with appointments and completion of Health Risk Assessments.

• Research claims inquiries and member eligibility.

• Provide support to coordinators and other departments with premium billing, Benefits clarification, Prior-Auth, Grievance and call Escalations

2014 – 2015

Store Manager / Arch Telecom Inc, North Bergen, NJ. 07047

• Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention

• Achieve personal sales goals as well as assist employees with closing sales and customer service

• Drive sales performance through coaching and training

• Conduct employee reviews, meetings, and training 2

2013 – 2014

Commercial Debt Collector / Allen Maxwell & Silver, Englewood Cliff, NJ. 07632

• Made at least 80 calls per day to debtors, traced and notified debtors of delinquent accounts

• Contacted debtors via email, correspondence, telephone, fax and search engines provide debtors with copy of the contract and invoices

• Determined reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.

• Negotiated and receive payments, post amounts paid to debtors’ account. 2010 – 2013

Sales Consultant / Wireless Advocates Inc, North Bergen, NJ. 07047

• Sold the products and services of the three mayor wireless carriers like Verizon-mobile and

• AT&T Wireless Services

• Handled administrative aspects of sales like completing customer contracts and warranties

• Maintained up to date knowledge of competitors products, services and prices provide effective customer service and assisted customers in all aspects of services and product 2007 – 2009

Data Entry / Cancer Care, New York City, NY. 10001

• Reported to the Resource Coordinator, Health Information Services for Records Processing

• As a Clerk provided accurate and timely processing of daily late reports, chart copies, scanning documents and other records processing projects and duties as assigned by the department lead.

• Performed Data Entry, was responsible to enter patient data results/health information into each patients’ respective electronic health record, ensuring the information is entered accurately, timely and verified, assisting in maintenance of computerized patient records. Education

06 1982

Diploma / Weehawken High School, Weehawken, NJ.


Top student score B+ voted most likely to succeed by teachers 3

07 1982

Business Administrator / Kean University, Union, NJ. 07083

01 2002

Computerized Accounting / Key Skills, Jersey City, NJ. 07306

03 2019

Qualitative Research / Udemy, Online Courses



Charity fundraising

Social Media Blogging

Internet Research



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