Michael Krakowiak

** **** ****** ** * Ridgefield, CT 06877 * 203-***-**** * ac9vkz@r.postjobfree.com Education

Bachelor of Computer Science

Full Sail University Graduated

Technology Skills

CompTIA A+ Certified

Hardware

• Knowledge of computer and network hardware, including building, repairing and troubleshooting

• Installing and configuring wireless and hard-wired network devices (static IP, switches/routers, cabling)

• Installation, configuration and troubleshooting of printers such as Canon/Dell/HP multifunction Software

• Knowledge of Active Directory to manage users passwords, account state as well as add groups/permissions

• Use of Command Prompt for checking Network connectivity as well as running scripts

• Installing, updating and configuring all Windows operating systems (XP, Vista, 7, 8, 10)

• Using Windows Administrative tools such as Event Logger, System Configuration, Disk Management, etc.

• Updating and configuring Mobile operating systems (Android, iOS, Windows Phone)

• Extensive MS Office experience (Word, PowerPoint, Excel)

• Extensive use of google suite (Google docs, Google sheets) Work Experience (Hospitality Industry, Restaurants) 2008 to 2019

• Interacting with guests on a daily basis

• Answering customer phone calls for reservations, questions, and concerns

• Greeting and seating guests

• Resolving customer issues in a timely and polite manner to ensure satisfaction and exceed expectation

• Managing floor arrangements, staggered reservation schedules, and customer special requests

• Managing and training employees, drafting and maintaining employee schedules

• Ordering and maintaining inventory, resolving inter-employee conflicts

• Extensive knowledge of and troubleshooting several POS interfaces (Toast, RestaurantManager, ShopKeep)

• Troubleshooting thermal and inkjet printers

• Troubleshooting credit card issues with merchants

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