Customer Service Front Office

Neha Haridas

• Unit# ***, ** Elm Dr East, Mississauga, ON L5A4C3 • 647-***-**** • ****.*********@*****.***

PROFILE

A highly motivated Business Administration professional experienced working in fast-paced environments demanding strong organizational and interpersonal skills. Excellent communicator with a strong work ethic dedicated to building and strengthening relationships. Varied experience in customer service, new-hire recruitment, and public relations.

SUMMARY OF QUALIFICATIONS

Excellent interpersonal and coaching skills

Recruiting and selection techniques

Excellent organizational skills and oral/written communication skills

Familiarity with business software such as Microsoft Office

Good administration skills

VOLUNTEER EXPERIENCE

Quality Assistant

Schneider Electric, Mississauga, Canada Apr 2019-June 2019

Writing procedures and updating processes

Ensuring correct grammar, formatting and branding of QMS documents

Conducting presentations and training, as required

Helping with daily clerical and administrative tasks

WORK EXPERIENCE

Human Resource Recruiter

SSK Infoways, Hyderabad, India Nov 2014-Mar 2015

Partnered with hiring managers to determine staffing needs

Participated in full cycle of recruitment including cold calling, pre-screening of candidates, preparing candidates for interviews, reviewing resumes and assessing candidates’ applications

Co-ordinated interviews and followed up with the hiring managers regularly

Updated data in Excel and Word and completed timely report on employment activity

Trainee-Front Office

Prolifics Corporation Ltd, Hyderabad, India Apr 2014- Oct 2014

Greeted all guests in a courteous and professional manner

Addressed all guest complaints and referred any escalated situations to management

Screened over 50 phone calls daily, took messages and routed calls when necessary

Public Relations Officer

Infotech Pvt Ltd, Kerala, India Nov 2010- Nov2011

Answered student’s questions and addressed problems and complaints in person and via phone

Assisted students and worked with parents and various groups to promote institute and improve institute programs by distributing newsletters containing information about campus events

Built and maintained ties with alumni, lecturers, staff and students

Organized large scale events which included cultural events, donation drives and sporting events

EDUCATION

Master of Business Administration (Finance, Marketing specialization)

Anna University, Coimbatore, India 2010

Bachelor of Science (Chemistry)

Calicut University, Kerala, India 2008

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