Customer Service Social Media

EBUNOLUWA. E. AKINOLA No ** ogunseye street off akute road, Lagos, Nigeria

E-mail: *********@*****.*** Mobile: 070******** Career Objective Looking for a position to utilize my customer service/human resource abilities and communication skills in the best possible way towards achieving the organizational goals coupled with self development. Work Experience 1. Black House Media (Febuary 2018 - June

2019) Designation: Associate Consultant

Responsibilities:

· Provide high value counseling and consulting for both internal and external clients.

· Serve as a primary client contact with the proven ability to add strategic value to all PR projects;

· Evaluate risk and counsel clients about

alternatives.

· Display of high level of professionalism, ability to talk to and present to senior level clients.

· Build and maintain strong relationships with talents, their agents, managers and publicists.

· Lead and execute assigned PR

campaigns;

· Monitor and keep abreast of clients’ industry news and share report updates to team.

· Coordination of studio or location

photography;

· Create and manage budgets and benchmarking for projects and campaigns;

· Implement and execute traditional PR and digital media projects;

· Advise clients on the right traditional and digital media programs and strategies;

· Develop and maintain successful relationships with key media members;

· Coordinate media interviews with key media and executives to support PR agency campaigns;

· Monitor internal status of jobs and due dates and advise senior team members of developments

;

· Attend in-person press meetings with client, when required;

· Create compelling editorial content following the BHM storytelling policy;

· Help to identify and implement engagement opportunities, including briefings, newsletter, social media activities, media tours and Q&A;

· Research and monitor the media for interesting stories, themes, and issues for potential PR and content

opportunities;

· Prepare regular client reports and work status updates as required following BHM reporting policy;

· Research and write press releases for distribution to targeted media;

· Assist with the production of client publications with the use of in-house magazines and newsletters

;

· Keep abreast of each client’s industry; competition and coverage;

· Undertake research for new business proposals and present to potential new clients;

· Perform all other duties assigned to you by the Portfolio Manager.

2. Pearl Consult Nigeria Limited (June 2016 – November 2017) Position: Media Assistant (NYSC and Internship) Responsibilities:

· Develop written and voice jingle adverts for consulting firms

· Create engaging, youthful and relevant news articles for business news papers

· Broadcast programs on air

· Promote and manage events for the company’s clients 3. Organization: Silverbird Television (February 2015- February 2016) Position: Media Intern

Responsibilities: Co-host shows and Celebrity interviews 4. Organization: Still-Chill Guest house (November 2013- December 2014) Position: Manager

· Monitored and managed the hotel facilities and guests

· Managed and implemented the staff monthly payroll 5. Organization:Scicom Malaysia (March 2012–August 2013) Position: Executive Technical Support (Singapore Telecommunications Project)

Responsibilities:

· Assisted customers with broadband, Internet Protocol TV (IPTV) and Voice over Internet Protocol

(VoIP ) technical related

issues

· Recorded details of actions taken to resolve customers’ issue

· Maintainedcustomer records by updating the information

· Escalated requests or unresolved issues to the relevant department EDUCATION

2012 Bachelor of Art (HONS) in Business Management. Linton University College in conjunction with University of East London. Modules Studied

· Academic Skills for Computing

· Integrated Marketing Communication

· Introduction to Economics

· Career Management in Business

· People, Organization and Management

· Customer Service Operations and Excellence

· Studying for Business

· Supply Chain Managements

· Accounting and Regulatory Framework

· Researching in Business and Management

· Governing Business Activity

· International Marketing Management

· Marketing: Principles and Practice

· Discovering Entrepreneurship

· Fundamentals of Finance

· Project Management

· Developing People

· Human Resources

Organizational Skills Effective Time Management Excellent communication (speaking & listening skills) Ability to work unsupervised also good team work. Language Skills English: Fluent (Speaking, Reading, Writing) Yoruba: Fluent (Speaking, Reading, Writing) I.T Skills: Proficiency in Microsoft office tools

Referenc

e

TV Host Kelvin

Adikwu 080********

Silverbird TV

MR Nasir Hussein

+601******** Supervisor:

Scicom (Malaysia) CEO: Mrs

Imaobong Udo 070********

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