Support Software
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About me
I am a highly competent IT professional with a proven
track record in IT Support, networking and System
Administration. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to bene t other people and organisations.
Extraprofessional activities:
Sports: Jogging.
Cinema.
Music: Learning Guitar (Acoustic electric Guitar)
volunteer work: A member of TICHKI Association. It is non government organization founded in my home village in order to achieve humanitarian projects like connect water network to homes, building a mosque and Others.
*******************@*****.***
Building 2 Street 855
Zone 27 Doha
in/elboudnaouiabdellah/
Qualities
ABDELLAH
ELBOUDNAOUI
AMAZIGH
ARABIC
ENGLISH
FRENCH
Honesty
Loyalty
Work Ethic
Initiative
Team leader
In The Specialized Institut of The practical
Technologies (ISTA OFPPT) a well known state institut in Morocco. I have done VIRTUAL FIREWALL under GNS3
with Time base ACL under CISCO routers.
http://www.ofppt.ma/
2009-2011
Diploma As technician specialist In Network technics
(Baccalaureate) Elwahda high school in my
hometown TIZNIT.
2008-2009
High School graduation in Science of Life and Earth. In Univertsity Of HASSAN II, The faculty Of
Technologies (ESTC) one of the best IT schools in
Morocco. As projects I have installed successfuly
streaming server under MS Server 2008 under system administration courses and dynamic e-commerce
website under development course.
http://www.est-uh2c.ac.ma/presentation.php
2013-2014
Bachelor in systems administration and Networking technics Education
Serve as the rst point of contact for the internal sta, faculty and students seeking technical assistance over the phone or email. Duties:
> Assisting Students in CCQ on their daily IT related issues.
> Assisting Sta and faculty on any IT related issue.
> Monitoring ticketing system (ManagEngine ServiseDesk) to follow tickets until close.
> Install and con gure computer hardware operating systems and applications.
> Monitor and maintain computer systems and networks.
> Talk sta or students through a series of actions, either face-to-face or over the phone, to help them resolve issues.
>Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
> Troubleshoot or Replace parts as required for printers, scanners, Faxs and any IT LAN equipments.
> Provide support, including procedural documentation and relevant reports.
> Follow diagrams and written instructions to repair a fault or set up a system.
> Support the roll-out of new applications.
> Set up new users' accounts and pro les and deal with password issues.
> Respond within agreed time limits to call-outs.
> Work continuously on a task until completion (or referral to third parties, if appropriate).
> Prioritise and manage many open cases at one time.
> Assist CCQ project coordinator on his daily task.
> As Department secratary I coordonate meetings communications between IT department and Others.
> Rapidly establish a good working relationship with Sta and faculty and other professionals.
August 2017 – present:
IT Support at ENTELYST Partner CCQ in Doha QATAR:
EXPERIENCES
August 2015 – December 2016:
IT system Support At AnourAlmaghreb (Mawaredhouse.com) VFSGlobal partner: Administration of 7 networks here in morocco and making sure the reliability of the systems, network and operation equipment (Firewalls, printers, biometric equipment...).
Duties:
> Administration of Network and systems of 7 visa centers in Morocco.
> Manage users (130 user) under Windows Server 2008.
> Installation & con guration of a company’s computer hardware operating systems and applications.
Jun 2014 – Mai 2015:
IT Support Technical installer:
MedinaCOM is an IT services company, I served as IT Support and installer for MedinaCOM clients. charged with installing networks (LAN), surveillance cameras phone systems (analog and IP ) ... Duties:
> Installing new LAN networks and Phone networks.
> Installing con guring attendance systems with access control.
> Training Clients on attendance systems and rapports.
> Installing con guring CCTV with remote access for Clients
> Assist MedinaCOM Clients with installation, con guration and ongoing usability of system hardware and software.
> O er daily operations and systems support to MedinaCOM Clients
> Verify functionality of hardware and software components
> Troubleshoot hardware and software issues in person, remotely and via phone
> Assist MedinaCOM Clients with computer problems and answer their questions
> Conduct daily network backup operations for MedinaCOM Clients Projects:
> Centrelized attendance system managed by MS SQL Server for one of medinacom clients called Fresenius Medical Care.
> LAN Networks for Multiple MedinaCOM Clients.
> Installing and con guring NAS Servers in all Visa application centers.
> Integration and forming users on O ce 365.
> Integration and training users on NEW BIOMETRIC APPLICATION
> Maintenance and re-cabling of 4 Data Center rooms
> Maintenance and monitoring of computer networks and systems.
> Logging the queries of customers and employees.
> Analysis of call logs in order to discover any underlying issues or trends.
> Diagnosing and solving hardware or software faults.
> Testing and evaluating new technology.
> Responding to call-outs in a timely fashion.
> Following instructions, either written or in diagram form, in order to set up a system or x a fault.
Projects:
> NAS SERVERS: follow the project from RFP, gathering price proposals from di erent companies and Install NAS servers in all visa centers in Morocco to prevent operations Data to be lost. We used a scheduled trigger script to backup data every day from mean shared folders to our own NAS server. This project solved losing operation/supervisors data.
> 7 DATA CENTERS MAINTENANCE: Organizing cable rooms this task reduced cabling issues and losing internet connection in all visa centers in Morocco.
Technics:
> Security Cameras.
> Phone networks and Phone servers (VoIP: GrandStream, elastix and analog systems).
> Attendance Management Systems and access control.
> Local area networks.
> CISCO equipment (Routers, Switches in LAN use only).
> Firewalls (Fortigate: basics).
> Networks administrations (LAN).
> IT Cables maintaining (LAN).
> Diagnostic and problems resolving:
> Equipment failure resolving LAN.
> IT equipment maintaining (Computers, FAX, printers, copiers).
> NAS servers (Installation, con guration and Backup).
> O ce 365 (Accounts management).
COMPUTER SKILLS
Operating systems and Linux distributions:
> Linux (Fedora, Ubuntu).
> Windows Server 2003.
>Windows Server 2008, 2012.
> Installing and con guring of Active directory.
> Groups, Users, computers and sharing management.
> Installing and con guration of Sharing and printing servers. Web Development (beginner):
> HTML, CSS, JavaScript, PHP, SQL.
Software:
> Adobe Photoshop.
> Adobe illustrator.
> ManageEngine ServiceDesk Plus.
> Attendance Management Systems.
Contact this candidate