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Customer Service Manager

Location:
Dubai, United Arab Emirates
Salary:
$500
Posted:
July 21, 2019

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Resume:

AJI RAJU DK

ac9vhc@r.postjobfree.com

+*** 050*******

INDIA

VALID UAE DRIVING LICENCE

STCW STATUS (INDoS No: 19ZL2656) –COMPLETED

A focused and dedicated team leader with strong analytical and leadership initiatives. Credible and articulate, with excellent communication, presentation and interpersonal skills.

Areas of Expertise:

Administration and management of staff operations, recruitment, training and logistics in the area of Facilities Management, Housekeeping, security Services. Highly knowledgeable in creating Inspections, Risk Assessment and reporting timelines and meeting deadlines, and accomplishing tasks and public related assignments at respective government departments.

Career Details

ORION VENTURE FACILITIES MANAGEMENT - DUBAI, UAE

FACILITIES ENGINEER (Store & Inventory, Logistics &Maintenance Hospitality, Customer Service,) (MARCH 2019 TO TILL)

LOGISTICS DEPARTMENT

Over 6 years’ successful experience in Facilities Management (Soft FM and Hard FM) arena

Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers

Store management with inventory

Delivery and receiving materials management

Proper data entry and issuing Checklist and updates

Create and implement best practice logistics principles, policies and processes across the organisation to improve operational and financial performance

Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements

Monitor quality, quantity, delivery times, and transport costs

Negotiate rates and contracts with transportation and logistics providers

Recommend optimal transport modes, routes or frequency

Select carriers/suppliers and monitor service against performance criteria

Ensure carrier compliance with company policies or procedures for product transit or delivery

Resolve problems concerning transportation, logistics systems, imports or exports or customer issues

Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others

Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency

Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities

Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports

Identify and resolve any inventory discrepancies and ensure inventory and system records are in agreement

Keep track of slow moving and obsolete stock

Identify savings by removing waste or unnecessary steps in the logistics process

Interpret trends and analyse and review data. Provide meaningful logistics data to others in the organisation to aid customer service and cost improvements

Ensure IT systems in place are effective, maintained and accurate

Ensure metrics, reports, and process documentation is available

Conduct or review environmental audits for logistics activities to ensure processes are as environmentally friendly as possible Review opportunities to be as environmentally friendly as possible

LEEDS Observation Closing and Updating

Site HSE observation closing and updating

MEP-MAINTENANCE & FACILITIES MANAGEMENT

Perform ongoing preventive maintenance and repair work on facility mechanical, electrical, and other installed systems;

Condition survey and inspections

Client management

Maintain, operate all HVAC systems and associated equipment, electrical equipment, plumbing systems, building management system, and building repairs;

Perform facility inspections and report on condition affecting operations;

Monitor and supervise HVAC preventive Maintenance contracts;

Respond to emergencies;

Prepare and submit summary reports of conditions in buildings and recommend actions to be taken; Review and understand equipment and methods of operation, BMS system, fire/life safety, and other systems;

Comply with all safety procedures and requirements;

Support any afterhours building needs and activities as required;

Attend training sessions and seminars; and

Other assigned tasks as requested.

Employee Facilities

Subcontractor/ Vendor Management

Material arrangement

Coordinating with third parties in relation to all maintenance works.

Continually monitoring equipment, services & contractors to ensure the Business assets are managed correctly. Preparing & monitoring PPM suppliers.

Managing Service Level Agreements for contracted services & acting as a monitor for the quality of customer services provided

Reporting and Assistance & Customer Support

Direct report to Facilities Manager or Project Manager

Attending the site HSE auditing

Participating six monthly customer satisfaction survey

WAFA PROPERTIES AND FACILITIES MANAGEMENT - DUBAI, UAE

FACILITIES ENGINEER (Hospitality, Customer Service, Store Management &Maintenance)

SEPTEMBER 2017 TO SEPTEMBER 2018

Roles& Responsibilities

Over 5 years’ successful experience in Facilities Management (Soft FM and Hard FM) arena

Maintain Safe, clean and healthy environment by following standards and procedure complying with legal codes and regulation

Lead the team for effective management of store operation in receiving, inspection, storage, issuance & transfer of items as per company policy.

To follow-up overall inventory management.

Taking physical inventory once a month to cross check with the monthly inventory report.

Addressing complaints, concerns of occupants and visitors

Updates the shift Diaries and report the maintenance issues

Co-ordinating general maintenance issues like Painting, carpentry, civil or patching walls, Security hardware, hanging shelves and landscaping.

Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions

Strong leadership acumen; hires, trains, supervises, coaches and counsels housekeeping workers and team members

Inviting and approving of tenders for various work orders.

Assign team members their duties, and inspect work for conformance to prescribed and required standards.

Ensuring the building meets health and safety requirements and that facilities comply with legislation;

Coordinating and leading one or more teams to cover various areas of responsibility;

Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement;

Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequence.

Arrange events and functions regularly with respective requirements.

Liaise with local insurance company and administration.

Supervise the employment passes/work permits applications and renewals, housing benefit/leases administration.

Coordination with Facilities / Property Management

Proper evaluation of maintenance in site (PPM)

Responsible for ensuring preventative maintenance along with emergency repairs of all premises & equipment, answering queries & obtaining information & also following up on all pending matters.

Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Performed routine and preventive maintenance and verifying operation of Electrical, A/C & Mechanical Equipment’s. (MEP)

Participated in on-call rotation, responding to equipment discrepancies after normal work hours; arriving on site to troubleshoot and repair affected equipment.

Managing the day to day monitoring of third party suppliers.

Coordinating with third parties in relation to all maintenance works.

Continually monitoring equipment, services & contractors to ensure the Business assets are managed correctly. Preparing & monitoring PPM suppliers.

Managing Service Level Agreements for contracted services & acting as a monitor for the quality of customer services provided

Supervise the employment passes/work permits applications and renewals, housing benefit/leases administration

Reporting and Assistance & Customer Support

Direct report to Facilities Manager or Maintenance Manager

Supporting to FM Manager to Client meeting and customer management

Contribute to the development of a customer focused service and a positive corporate image including the maintenance of good working relationship with client, client representatives.

Achieve and enhance customer satisfaction by meeting and or exceeding the customer requirements SLA’s, KPI’s

Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client team.

QHSE

Contribute to safe system of work and the and the development of quality management system by ensuring all work practices comply with relevant safety standard

Implement HSE policies, safe operating procedures and safe work instructions (Tools Box Talks)-thus preventing potential incidents at all time

Ensure the team possess appropriate tools and tackles, spare parts and consumables

Ensure timely close out of HSE action taken reports NCR’s

DUTCO BALFOUR BEATTY LLC –BALFOUR KILPATRICK GULF - DUBAI, UAE

FACILITIES ENGINEER (Hospitality, Customer Service & Maintenance)

AUGUST 2014 10 TO SEPTEMBER 2017

Roles& Responsibilities

Coordinating and leading teams to cover various areas of responsibility.

Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.

Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Performed routine and preventive maintenance and verifying operation of Electrical, A/C & Mechanical Equipment’s. (MEP)

Participated in on-call rotation, responding to equipment discrepancies after normal work hours; arriving on site to troubleshoot and repair affected equipment.

Attended regulatory training as required

Maintained up-to-date documentation

Established and promoted good teamwork and safety cultures.

Proper evaluation of maintenance in site (PPM)

Responsible for ensuring preventative maintenance along with emergency repairs of all premises & equipment, answering queries & obtaining information & also following up on all pending matters.

Responsible for ensuring preventative maintenance along with emergency repairs of all premises & equipment, answering queries & obtaining information & also following up on all pending matters.

Managing the day to day monitoring of third party suppliers.

Coordinating with third parties in relation to all maintenance works.

Continually monitoring equipment, services & contractors to ensure the Business assets are managed correctly. Preparing & monitoring PPM suppliers.

Education Qualification

BACHELOR'S DEGREE IN MECHANICAL ENGINEERING(4Year), ANNA UNIVERSITY, INDIA

STCW (INDoS No: 19ZL2656 )- CERTIFICATE OF PROFICIENCY IN

1.PERSONAL SURVIVAL TECHNIQUES

2.FIRE PREVENTION AND FIRE FIGHTING

3.ELEMENTARY FIRST AID

4.PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES.

5.CERTIFICATE OF PROFICIENCY IN SECURITY TRAINING FOR SEAFARER WITH DESIGNATED SHIP SECURITY DUTIES

HIGHER SECONDARY (2Year), KERALA STATE BOARD, INDIA

SSLC FROM DR C T EAPEN RESIDENTIAL SCHOOL, STATE BOARD, INDIA

Achievements

Trained for confined space entry

Attend IOSH Managing Safety

BSI –Reliability Centred Maintenance Practitioner

Attended Quality Management Training

ISO Standards Implementation (ISO 9000, ISO14000, ISO18000, ISO55001)

Languages Spoken

English, Hindi, Tamil and Malayalam

Personal Information’s

Nationality : India

Passport No : L1739980

Passport Expiry: 2023

Social Status : Married

Date of Birth : 29/05/1991

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge and belief.

Dubai AJI RAJU DK



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