Sales Customer Service

Mark Fradkin

818-***-**** *************@*****.*** Northridge, CA 91325

Objective:

Motivated and hardworking coupled with a strong customer relations, sales and collections, strong drive to succeed in a fast pace organization. Ability to manage multiple tasks in a fast-paced working environment.

· Strong communication skills both verbal and written.

· Customer service, Call center Rep., Insurance agent, Sales Rep.Collections, Project estimator.

· PC literate/ internet, Word, Outlook, AS400

Experience:

Sales Estmator - Atlas Moving and Storage ((Daniels) 2018 - present

Identified prospective through the use of business directories, conferences, trade shows and existing client leads.

Meet with clients and review the status of their upcoming relocation.

Walk the client through the rules and regulations of the Public Utility Commission on how to conduct a safe move.

Estimate the household goods based on volume of goods and distance, negotiate cost, terms,insurance and material cost. Review the the estimate with client and negotiate an agreement.

Client Representative -_ Public Storage 2017-2018

Call center, inbound and outbound calls.

Make customer calls regarding their account, collections and other items; document notes on the computer system.

Informed clients about current storage promotions and sales.

Recommended certain products to allow clients to remain in budget.

Insurance associate -_ Answer Financial 2012-2017

customer service representative receive inbound calls from our policyholders, mortgage companies, lien holders, and our trained in-house and remote insurance sales agents. As a license insurance agent assist with all customers questions help our customers make changes to policies, answer billing questions, take payments, and resolve escalated issues. In addition to identify customer needs and up-selling additional products.

Customer Service - VXI Global Solutions LLC 2008-2011

Call center/ addressing all customer questions and concerns, ensuring their services remain active.

conduct general billing inquiries, billing errors. Processed payments, credit card and check payments.

Informed customers about specific promotions and sales that would be beneficial in the purchase of the product and how to take advantage of it.

Entered all data in the system.

Sales Director, Nationwide Express Moving and Storage 2000-2009

* Analyzed and reported on all sales figures to ownership along with ways to improve earnings.

* Built relationships and provided sales presentations to upper management.

* Conducted market research to try to stay ahead of trends.

* Coordinated and planned sales staff training programs.

* Determined discount rates for maximum profitability.

* Provided assistance in closing deals.

* Recruited new professionals to add to the team.

* Resolved all complaints of customers regarding service and sales to the customers satisfaction.

* Developed plans for acquiring new customers and clients through a variety of techniques including cold calling and marketing visits, discounts and direct sales.

Licenses:

Auto, Home, Health, Life insurance

Education

Granada Hills

Pierce Junior College

Boston University Business Admin

Military Service

United States Army Infantry/ 1981-1993

3rd Infantry (Scouts)

7th infantry (Opposing Forces)

144th Field Artillery (Nuclear team)

175th Infantry regiment

Top secret security Clearance

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