Customer Service Representative

SARAH FISSEL

*** ****** **. *** * Waynesboro, PA 17268 · 717-***-****

**************@*****.***

EXPERIENCE

OCTOBER 2018 – JUNE 2019

MERCHANDISING SERVICE ASSOICATE – LOWES

Reset store set ups to planograms

Service/down stock areas of store

Complete service paperwork

Order items for store as needed

JANUARY 2018 – APRIL 2018

CLIENT SERVICE COORDINATOR – H&R BLOCK

Answer phones at front desk

Schedule appointments

Check clients in, cash clients out

Pull files for next day, label files, and drop offs

Document in database

Answer client questions and concerns

Keep tax pros on task by informing them of arrivals.

AUGUST 2015 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE, liveops

Take inbound calls

Place orders, take customer information and payment information

Transfer calls to other agents

Order brochures and other information to be sent to customer.

JUNE 2017 – SEPTEMBER 2017

WIRELESS SALES ASSOCIATE, Sam’s club

Assist members with purchasing mobile devices and activating mobile devices

Taking payment

Assisting with any trouble shooting with products

Printing, signing, and filing contracts.

MARCH 2015 – JULY 2015

RESIDENT ASSISTANT, HEARTHSTONE

Care for residents needs, assist with ADL’s such as dressing, toileting, bathing, and hygiene

Administer medications

Light housekeeping, kitchen help as needed.

APRIL 2010 – FEBRUARY 2012

CASHIER, TURKEY HILL

Operate cash register

Handle customer complaints

Stock and clean as needed

Place orders for needs of the store.

EDUCATION

OCTOBER 2018-PRESENT

HEALTHCARE ADMINISTRATION, UMA

Projected graduation date of March 2020

JANUARY 2014 – DECEMBER 2014

CERTIFICATE PHLEBOTOMY, HAGERSTOWN COMMUNITY COLLEGE

APRIL 2005- JUNE 2008

AAS CRIMINAL JUSTICE, ASHWORTH COLLEGE

SKILLS

Computer experience in Microsoft Office

Typing speed: 45-50 WPM

Organized

Ability to use multi-line phone

Fax machine and filing experience

Self-motivated and able to multi-task

COMMUNICATION

I am a great listener and can portray my friendliness and skillfulness when speaking. I am professional, clear and concise when conveying what I need, or when explaining what needs to be completed.

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