Customer Service Sales

Kenneth A. Mentzer Jr. Finance Leadership

************@*****.*** www.linkedin.com/in/kenmentzer 717-***-****

Accomplished and self-driven professional with significant experience and achievement in sales & marketing, strategic planning, cost control, contract negotiation, budget oversight, and revenue optimization. A proactive leader with proven success across multiple industries. Secures value and position of business in key base markets; identifies opportunities to amplify new business development. Committed to exceeding goals—while simultaneously demonstrating high professional standards and integrity.

Develops and empowers top-performing teams. Polished communication and interpersonal skills; cultivates relationships and rapport with diverse groups of colleagues, clients, and key stakeholders. Thrives in collaborative, team-oriented environments. Recognized for sound judgment, creative problem resolution, analytical mindset, and solid business acumen. Resilient, affable, and resourceful.

Sales & Marketing Strategy Operations Management Profitability Optimization Client Engagement

New Business Development Account Management Cost Containment Market Research & Analysis

Team Leadership Effective Contract Negotiations Executive Presentations & Reporting Tactical Planning

Professional Experience

K&D PROPERTIES LLC Greencastle, PA 6/2015 – Present

Business Operations Manager

Direct operations for high-growth residential real estate business ($1.5M in assets.) Recruit, manage, and motivate high-performing teams.

Secure ambitious financial objectives; develop annual budget, facilitate lease negotiations, manage payments, analyze variances, and initiate corrective action.

Minimize costs—while optimizing efficiency—through exhaustive budget review, expense report management, and cost benefit analysis.

HAMILTON HYUNDAI Chambersburg, PA 3/2018 – 12/2018

Automotive Consultant, Sales and Finance

Provided exemplary service, expertly assisting diverse clients in the purchasing and financing of new and used vehicles. Maintained excellent relationships with existing clients while expanding new business through referrals.

Captured $1M+ in sales with more than 100 unique accounts and a closing rate of 60%+ (notably without prior experience or industry knowledge.)

Earned recognition for superlative finance and sales contract negotiation skills.

Ensured customer service index scores remained over 950/1000.

CHESAPEAKE BAY SEAFOOD HOUSE ASSOCIATES LLC Hagerstown, MD 8/2017 – 3/2018

Kitchen Utility Operations

Managed cost-efficient restaurant operations and maintained optimal facility conditions. Followed best practices for quality and customer service.

Established highly effective communications with team members, management staff, vendors, and concept personnel to identify organizational and staff needs aligned with company goals.

Achieved 12% decrease in labor costs, maximized net operating income, and minimized employee turnover.

Continued…

UBER Philadelphia, PA 6/2015 – 8/2017

Transportation and Delivery Driver

Provided safe and efficient transportation for customers in PA, NJ, and DE. Managed all financials as an independent contractor; created Excel spreadsheets, managed records, and tracked expenses.

Increased profitability while reducing labor and material costs by half.

Initiated market research and analysis to identify surge zones and times to enhance profitability.

TRAVEL CENTERS OF AMERICA Greencastle, PA 12/2015 – 10/2016

Line Cook, Kitchen

Prepared broad range of food items within high-volume, fast-paced environment—while completing courses as a full time college student.

Slashed average ticket time in half—from 20 minutes to 10 minutes.

Forged effective collaboration with kitchen staff; delivered high quality products with consistency, in accordance with management instructions.

Ensured complete compliance with all nutrition, sanitation, and safety standards.

DOMINOS PIZZA Hagerstown, MD 6/2008 – 5/2015

Assistant Manager, Delivery

Orchestrated all restaurant operations. Recruited and directed staff, managed suppliers and vendors, and oversaw purchasing of food, supplies, and equipment. Established goals for quality and profitability.

Amplified weekly revenue from $9K to $13K.

Employed Pulse predictive data software to balance costs for labor, food, utilities, overhead, and marketing.

Education

Bachelor of Business Administration, International Business Finance major, in progress

TEMPLE UNIVERSITY, FOX SCHOOL OF BUSINESS Philadelphia, PA

Associate of Science, Business Administration major, Management minor, 2012

HAGERSTOWN COMMUNITY COLLEGE Hagerstown, MD

Technical Proficiency

Customer Resource Management Tools, Google Analytics, Search Engine Optimization, Social Media Marketing, Microsoft Office Suite, Spreadsheet Management, Marketing Automation, Data Visualization

Languages

English, Spanish (Conversational Proficiency)

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