Customer Service Representative
Resume:
Febie Jane A. Cafino
Whatsapp/Viber : +965-********
***********@*****.***
I have experience in an office environment, and I am comfortable using telephone systems, as well as office equipment. I am good at greeting customers, and offering help, advice, and information. A quick, accurate worker with a good memory, I am a welcoming, confident and friendly
‘people person’, always smartly presented. Polite and professional with colleagues and members of the public, I am good at working under pressure on my own initiative. At this point in my career, I am seeking a more customer facing role with greater responsibilities Personal Details:
Date of birth: February 08, 1992
Height: 5’1 ft.
Nationality: Filipino
Civil Status: single
Educational Background:
Bachelor of Hotel and Restaurant Management
Saint Paul University Dumaguete (2008-2012)
Skills
Substantial experience in supervising work of all waiters andmaintainquality of working in restaurantProfound knowledge of various Microsoft Office programs.
Ability to maintain optimal standard of service at all times. CustomerService Experience
Phone Etiquette
Communication Skills
Conflict Resolution
Work Experience:
Customer Service Representative (The Results Companies 2012- 2013)
Serves customers by providing product and service information; resolving product and service problems.
Back Office Agent (The Results Companies 2013-2014) Answers Emails and assist customers through phone calls and mails. Processed refunds to eligible customers. Handles complaints over the phone.
Call center Agent – Colpop Restaurant (June 9-November 2018) Obtains clien information by answering telephone calls verifying informatio.Establishes policies by entering client information; confirming pricing
Captain Waiter – Awtar Lebanese Restaurant (2014-2018) Assists guests with making menu choices in an informative and helpful manner.
Delivered Exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggests additional items to customers to increase restaurants sales.
Answers questions about the menu selections and recommendations when requested.
Regularly checks the quests to ensure satisfaction. Receptionist ( Al Sidra Hospital- Reggae October 3 Present ) Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Protects patients' rights by maintaining confidentiality of personal and financial information.
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