Technical Manager Packaging, QA Manager, Configuration Manager

*** **** *** **********, *.Y. 516-***-****

ac9v9l@r.postjobfree.com

Lenora L. Phillips

Objective I seek a position with a company that is quality oriented and believes in both internal and external customer satisfaction. I have significant experience in Operations, Quality, Process Improvement, Technical Project Management, R&D and Product Development and look forward to applying my experience to help the right company successfully achieve their goals.

Experience July 2014 – Present Printpack US

Technical Project Manager

Responsibilities include working closely with customers developing and qualifying label packaging and equipment solutions

Supporting all customer line trials, qualifications and production line startups. Major customers include Pepsi, Campbell’s, Hersey, Nestle, Kraft, General Mills and Coca Cola

Subject Matter Expert (SME) on all label formats and packaging equipment.

Manage co-manufacturers and vendors

Prepares reports for the President and other management staff.

Develop and foster partner relationship with major customers, co-packers, suppliers and equipment manufactures

Identify, develop and qualify new technology. Manage all product development projects and ensure completion on time and within budget

August 2007 – July 2014 Printpack Label Solutions Division Technical/Product Development Manager

Responsibilities included working closely with customers developing packaging label solutions and managing the Field Service reps ensuring timely support to customers

Supporting all customer line trials, qualifications and production line startups. Major customers include Pepsi, Campbell’s, Hersey, Nestle, Kraft, General Mills and Coca Cola

Subject Matter Expert (SME) on all label formats and packaging equipment.

Manage co-manufacturers and vendors

Preparing reports for the President and other management staff.

Preparing and managing the department budget, evaluates new equipment and other capital expenditures and submits purchase recommendations

Oversee, participate and approve the interviewing, hiring and training of departmental employees

Developing and fostering partner relationship with major customers, suppliers and equipment manufactures

Identify, develop and qualify new technology. Manage all product development project and ensure completion on time and within budget

June 2005 – August 2007 Seal-It Inc Farmingdale, N.Y. Director of Operations and Quality Assurance

As Director of Operations I was directly responsible for developing and implementing plans for efficient use of materials, machines and employees that lead to 3 million dollars in revenue per month.

Developing and implementing operating methods and procedures designed to eliminate operation problems and reduce waste and improve product quality.

Developing operation and production reports and presenting to presidents team on a weekly basis

Managing staff of 3 managers and 6 supervisors who are responsible for 180 employees

Prepares and manages the department budget, evaluates new equipment and other capital expenditures and makes purchasing decisions.

Manage subcontractors, co-manufacturers and approved vendors

As Director of Quality Assurance responsibilities included carrying out managerial responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.

• Manage, coordinate and prioritize the daily activities of the QA/QC department and assigned staff

• Generate and validate production and process control operating procedures and process through other organizational departments for approval.

• Ensures department compliance with and enforcement of Standard Operating Procedures and ISO 9002.

• Prepares reports for the President and other management staff.

• Prepares and manages the department budget, evaluates new equipment and other capital expenditures and submits purchase recommendations

• Oversee, participate and approve the interviewing, hiring and training of departmental employees.

Seal-It was bought by Printpack in 2007

1986 -2005 BAE Systems Greenlawn, N.Y.

Manager Engineering Support 1995-2005

Responsible for Configuration Management, Data Management, Document Control and Central Reproduction departments consisting of a staff of 30. I was directly responsible for the release and change of all engineering documentation and data deliverables to our customers. Responsible for all aspects of planning and execution. Proposal writing, CCB, formal audits, configuration status accounting, supplier and subcontractor management, cost estimating and budget adherence. Also responsible for all reprographic equipment and supplies for the company including negotiating contracts, offsite storage of documents and electronic repositories.

Managed the Microelectronics Lab for 2 years and was directly responsible for turning around the performance of that department getting them back on schedule. This was in addition to existing duties.

Assigned as site lead and Project Manager of the North American PDM implementation team. I was directly responsible for the successful implementation of Matrix One Product Data Management system 4 months ahead of schedule

Engineering representative responsible for all area’s of engineering during CMMI assessment and achievement of Level 3 in Systems and Programs and Level 5 for Software.

Considered subject matter expert during ISO9000 audits.

Assigned as Qualification Test Director on a major aerospace program in addition to my existing duties. The qualification program completed successfully ahead of schedule.

Configuration Manager 1989-1995

Directly responsible for the release and change of all engineering documentation and data deliverables to our customers. Responsible for all aspects of planning and execution. Proposal writing, CCB, formal audits, configuration status accounting, supplier and subcontractor management, cost estimating and budget adherence.

QA Engineer 1986-1988

Responsible for final inspection, test and sell off all end items to our customers, reviewing SOW’s, managing and auditing major subcontractors and representing the quality organization during customer audits.

Key member of the Management TQM Steering Committee that took the company from 3.5 sigma to 6 sigma in less than 3 years. I was the mentor assigned to oversee all defect reduction teams and report on progress on a monthly basis to president’s team. This success was attributed to empowering process owners, training of the workforce, properly documenting the processes, ensuring the right tools were available for the right job and providing positive feedback in the way of recognition and rewards for successes. Responsible for the creation and maintenance of all quality plans and procedures.

Education

High School plus some college.

CM II Certification from the Institute of Configuration Management and ASU 1992

Miller Heiman – Strategic and Conceptual Selling 2009 Institute of Packaging Professionals Fundamentals of Packaging Institute of Packaging Professionals Packaging 360 Leadership 2015 Extensive internal leadership training classes at both BAE and Printpack Skills

Extensive computer knowledge. Proficient at MS Word, Excel, Adobe Acrobat, Powerpoint and Project, Numerous MRP and Product Data Management tools. Considered an expert in Aerospace and Defense Mil Spec requirements. Subject Matter Expert (SME) at Printpack for labels and labeling. Excellent verbal and written communication skills. Member of the Association of Plastic Recyclers (APR) sitting member of the Films Committee

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