Store Manager Assistant

ROSENDO JR RAFON BAUTISTA

Bldg **, Street ***, Al Mansoura Zone 25, Doha, Qatar

Mobile No.: +974-********

Email Address: ************@*****.***

OBJECTIVE

To be competent and effective in application of skills and knowledge gained from previous employment and utilize these strengths to help the company meet their goals.

EMPLOYMENT HISTORY

Position: Store in Charge - Assistant Store Manager Company: Jawad Business Group (Costa Coffee Qatar) Address: Unit 9; Zone 51; Street: 780; Building: 80, Al Gharaffa, Doha, Qatar Date: May 9, 2018 to January 15, 2019

Job Description/Duties and Responsibilities

1. Lead the store team in all aspects of delivering the best coffee experience to every guest, all of the time

2. Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer

3. Ensure all cash & stock is kept secure and that all necessary action is taken to ensure the han- dover of stock & cash is done in a secure manner

4. Ensure the store is opened and closed, adhering to all company standards, polices & procedu- res

5. Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required. 6. Train & coach team members as required to support them in delivering their roles effectively, including succession planning and support for other units /contracts 7. Deal with and resolve customer complaints in line with company policy/procedures 8. Ensure the effective control of labour and that every team member is deployed in an appro- priate manner

9. Ensure completion of Weekly Inventory and Sales Report, analyzing trends and creating of action plans to address opportunities in terms of meeting sales budget and profitability. Position: Store Manager

Company: Rustan Coffee Corporation (Starbucks Coffee, Philippines) Address: 3/F 405 Urban bldg. Sen Gil Puyat Ave. Makati City 1200 Date: January 16, 2016 - March 15, 2018

Job Description / Duties and Responsibilities:

1. Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

2. Models a “customer comes first” attitude, delivers legendary service, and supervises baristas/ shift supervisors to ensure they are delivering legendary customer service. 3. Drives the implementation of company programs by developing action plans and directly mo- tivating and instructing the store team to implement them to meet operational and organiza- tional objectives.

4. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. 5. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

6. Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.

7. Uses discretion in accessing external resources to support store operations and to execute dis- trict and regional initiatives. Resources include Partner Resources, Marketing, Partner & As- set Protection, Food & Beverage, Coffee, and Retail Implementation departments. 8. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

9. Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objec- tives.

10. Utilizes and demonstrates effective management principles and practices to create and main- tain a successful store team resulting in an environment where partners are valued and re- spected.

Position: Assistant Store Manager

Company: Rustan Coffee Corporation (Starbucks Coffee, Philippines) Date: July 2010 – January 15, 2016

Reason for Leaving: Promoted to Store Manager Position Position: Shift Supervisor

Company: Rustan Coffee Corporation (Starbucks Coffee, Philippines) Date: September 2008 – June 2010

Reason for Leaving: Promoted to Assistant Store Manager Position Position: Barista

Company: Rustan Coffee Corporation (Starbucks Coffee, Philippines) Date: October 2007– August 2008

Reason for Leaving: Promoted to Shift Supervisor Position Position: Service Crew - Cashier

Company: Jollibee Foods Corporation

Date: February 2006 - June 30, 2006

Reason for Leaving: End of Contract

Position: Service Crew - Lobby Staff

Company: Janscor Foods Corporation (Jollibee Foods Corporation) Date: February 2004 t January 2005

Reason for Leaving: End of Contract

EDUCATIONAL BACKGROUND

2002-2007 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Sta. Mesa, Manila, Philippines

Bachelor of Science in Nutritionist and Dietitian

PROFESSIONAL ELIGIBILITY

Licensure Examination: Philippines Nutritionist – Dietitian Board Examination License Number: 0012826

Board Rating: 75%

Registration Date: August 29, 2007

Date of Examination: July 12 & 13 2007

Place of Examination: Manila, Philippines

TRAININGS / SEMINARS ATTENDED

Training Center: Costa Coffee The Center Mall 2 Duration: May 13, 2018 Address: Ibn Seena St., Doha, Qatar

Title: Safety Training

Training Center: Rustan Coffee Corporation Duration: October 7-8, 2017 Address: Gil Puyat Avenue, Makati City, Philippines Title: Phil. Red Cross BLS-Adult CPR Training and First Aid Training for Restaurant Personnel Training Center: Rustan Coffee Corporation Duration: April 11-12, 2016 Address: Gil Puyat Avenue, Makati City, Philippines Title: Fierce Conversation Workshop

Training Center: Rustan Coffee Corporation Duration: March 6, 2016 Address: Gil Puyat Avenue, Makati City, Philippines Title: Assessing Performance Workshop

Training Center: Rustan Coffee Corporation Duration: February 10, 2016 Address: Gil Puyat Avenue, Makati City, Philippines Title: Situational Leadership Workshop

Training Center: Starbucks Coffee Training Room Duration: July 29, 2010 Address: 3/F 405 Urban bldg. Sen Gil Puyat Ave. Makati City, Philippines Title: SAFESTEPS Training Program 1

CHARACTER REFERENCES

Natasha Perrera

Multi-Store Manager, Costa Coffee Qatar

Mobile Number: +974-********

Noreen Fortuno

District Manager 16, Starbucks Philippines

Mobile Number: +639**-*******

I hereby certify that all information given is correct and true.

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