Cynthia Smith

**** **** ***

Temple Hills, MD ***48

Cell: 202-***-****

ac9v8d@r.postjobfree.com

Security Clearance: Secret

Expiration Date: 02/01/2024

Availability: 06/30/2019

Citizenship: US

Willing to Relocate: N/A

Position Desired: Administrative Assistant

COMPUTER SKILLS:

Software:

Excel

SharePoint,

CB3, Ms-Word

Word, WordPerfect

Microsoft Windows

Lotus

Lotus Notes

Internet

PowerPoint

Razors Edge

Quicken(Books)

Blackbaud Query Plus

Outlook

Access

Maximo

Knowledge of MS Project

SAP& many others

ETS

Web Tatel

PeopleSoft

ONBase

WORK EXPERIENCE:

General Clerk III: GAO/ Insight Global Wash., DC 20548 3/2019–6/2019

Work with Microsoft Office Suite to produce professional, accurate documents as needed.

Create/complete service requests and preventative maintenance tickets in Maximo.

Print monthly PMs as needed and provide to the Lead Engineer.

Review each Maximo request to ensure log is accurate and KPI’s were met.

Regularly run and review Open Service Orders and Open PMs reports to ensure timely completion.

Work in JD Edwards to load payroll on a weekly basis and request Purchase Orders as needed.

Work with the Accounting to ensure that invoices, receipts, and other vendor-related documentation is accurate and timely.

Other duties as assigned.

Provided historical reference by utilizing filing and retrieval systems. Maintained technical knowledge by attending educational workshops; reading secretarial publications

Answer incoming building request and complaint calls on a daily basis

Academic Program Specialist: UMUC/ Eliassen Temp Largo, MD 11/2018- 3/2019

Process received transcripts and other student documents in a confidential manner.

Verify and enter student information listed on each institution’s transcript sent to UMUC.As part of the data entry process, the transcript must be accurately scanned, linked to the UMUC student record and transcript data must be entered into the student information system (SIS).

Review onscreen transcripts, verification and digital filing related to student records. Accurately verify school accreditation, enter transfer credit GPA, applicable degrees earned and course/grade information into the system to ensure transfer credit is applied to each student’s evaluation.

Assist with any forms of document scanning and data entry as necessary for documents that are student related. Serve as an entry point on starting the transfer evaluation process for incoming students and has a direct effect on the recruitment of new students to the university. Screen transcripts to update the student’s record for any additional schools attended.

Provide Tier I and II support related to transcript inquiries made by phone, through email cases, in person, and chat. Sort and process incoming mail in accordance with the transcript and document business processes. Additional projects such as training, software testing, attending meetings, and presenting ideas to colleagues or guests. Other duties as assigned in accordance with departmental needs.

Staff Assistant/ Processing Assistant III: CGI Federal/ Passport Agency, Engstrom/ Domimion Energy Washington, DC/ Alexandria, VA 05/2017-10/2018

Assisted a Senior Employee of a department with support and administrative tasks. Strong attention to detail. In-charge of overall neatness of the office. Worked effectively and efficiently in a team environment

Read rapidly from both paper and a computer terminal. Capable of doing repetitive clerical tasks.

Handled Payroll for staff and employees in department.

Capability to lift and transport up to 45 lbs. and push large carts

Answering telephone calls, made telephone calls, took telephone messages

Arranging meetings, coordinated meetings, handled telephonic inquiries.

Performed work requests, maintained files and records. distributed correspondence and documents

Sorted and distributed incoming mail. Kept records of office activities. Sent emails, prepared outgoing packages and mail Coordinated workflow typed out documents and letters. Updated database and maintained it, monitored office supplies and ordering them when the inventory runs low

Performed diverse clerical tasks requiring analysis, judgment and detailed knowledge of department and/or company policies and procedures including: selecting and compiling data and making necessary calculations to translate data and information into required results, investigating and providing routine explanations of variations from generally expected results.

Under general supervision, performed a full range of moderately complex clerical and administrative duties that support a specific workflow or phase within a business process.

Understand process workflow and daily production goals.

Performed clerical and administrative duties for business teams Accountable for transaction of part(s) of a business process, comprehensive reporting and clerical functions by applying overall knowledge of sources requiring and understanding of interrelationship of report components and use of data or methods that are varied and somewhat complex.

Followed company’s policy and procedures in the performance of duties.

Answered /directed phone calls and taking messages.

Assist in other duties when necessary. Utilized computerized equipment and other related equipment to record and enter, store and retrieve information.

Facilitate timely delivery of client deliverables.

Handled multiple tasks and resources as assigned.

Ability to organize and prioritize work.

DTSV Clerk I: DTSV/ Homeland Security USCIS, Alexandria, VA 11/2016-3/2017

Assisted with mailroom duties

Assisted with immigration application registration and fees

Data Entry

Maintained electronic and physical filing systems

Managed the storing and archiving of outdated files

Managed individual workflow effectively and improve processes when necessary

Positive attitude and focused on customer satisfaction

Strong attention to detail

Worked effectively and efficiently in a team environment

Read rapidly from both paper and a computer terminal

Capable of doing repetitive clerical tasks

Performed repetitive tasks such as: lifting, standing, walking, reaching, twisting, sealing envelopes, filing, and reading

Capability to lift and transport up to 45 lbs. and push large carts

HR Personnel Assistant III: Standard Technology/ DoS/ FSI, Arlington, VA 11/2014-08/2016

Provided assistance with Human Resources Bi-Weekly meetings.

Conducted Orientation for all New Hires

Assisted with filing Employee Profile Folders for Staff and New Hire students.

Processed and organize the monthly biographical data for the New Hire Welcome letter and present it to the Director and Human Resources Officer for signatures.

Updated all New Hire Packets and Intern Packets for senior HR staff review.

Respond to student and staff inquiries on matters relating to courses location and course time schedules.

Performed records management via scanning of documents and filing important emails to the archives.

Provided assistance with Intern Details Log, Telework Log and Telework Certificates.

Collaborated with State Department main HR office and other bureau HR offices with in-person document transfers.

Assisted with badging and processing of paperwork for ID Badges to gain access to facilities.

Worked with other staff members to perform records management by categorizing and segregating files for archives.

Demonstrated working knowledge of personnel procedures, guides, and precedents.

Conducted interviews with applicants, researching references, and making recommendations for job placement.

Collaborated in a teamwork fashion using tactful, discrete and articulate methods when handling employee-sensitive material.

Worked with other staff members to identifying potential issues and grievance procedures, in addition to documenting necessary information to avoid company threat.

Recommended and provided guidance to human resource colleagues on job classification, job description, and employee salaries.

Sorted and distributed incoming communication data, including faxes, letters and emails.

Perform scheduling tasks for visitors, setting up service appointments.

Front Desk/ Dispatcher/ Admin Assistant: Randstad Staffing/ MVB Mortgage/Potomac/ Project Empowerment (Volunteers of America Chesapeake)/ Banner Staffing/ Dept. of Agriculture Washington, DC 08/2012– 09/2014

Performed secretarial and clerical duties such as documenting, photocopying, faxing, mailing, organizing filing system.

Managed the staff office space to include the processing of weekly schedules, travel reports, phones, parking, credit cards and office keys.

Maintained the office database – retrieved and organized information for individual employees and clients. Dictated and distributed minutes from meetings. Created spreadsheets and presentations for Corporate Executives.

Purchased office equipment and supplies – contacted vendors and subcontractors.

Established and implemented administrative policies and procedures for the office.

Filed and recorded corporate documentation, electronic files, inventories and reports.

Prepared reports by researching all aspects of a program topic; compiling numerical, narrative and statistical data from various sources; and using accepted writing styles

Answered telephones and transferred calls to appropriate staff members.

Sorted and distributed incoming communication data, including faxes, letters and emails. Organized and coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations also scheduling of meetings, conferences, and events.

Experienced in gathering data from a variety of sources using program specific analysis techniques

Prepared reports by researching all aspects of a program topic; compiling numerical, narrative and statistical data from various sources; and using accepted writing styles

Suggested action to correct deficiencies in data

Well respected by co-workers supervisors, clients, and other associates because of my ability to establish effective working relationships

Answered a wide variety of interrelated or nonstandard procedural questions resolving complaints, or explaining remedies available to customers with minor complaints.

Assisted with filing, copying and maintenance of Human Resource records, as required in the coordination of departmental activities/events, as directed

Assisted the recruiting department with processing and assisting candidates through the pre-employment process

Responsible for making candidate follow up calls

General administrative support functions as needed

Experienced in gathering data from a variety of sources using program specific analysis techniques

Prepared reports by researching all aspects of a program topic; compiling numerical, narrative and statistical data from various sources; and using accepted writing styles

Suggested action to correct deficiencies in data

Well respected by co-workers supervisors, clients, and other associates because of my ability to established effective working relationships

Access Control Specialist: Defense Adjudication Facility Fort Meade, MD 20755 04/2012 –07/2012

Performed access control services on-site at Fort Meade, Maryland

Maintained of building as well as office space and overall facility logs.

Operated and trained others to operate the AS&E Gemini X ray machine for package and the Rapiscan Meter 300 for full body scan, operated the Zebra photo and badging machine for building access badges.

Provided assistance and escorting for visitors as needed.

Proven ability to recruit for a broad range of positions that require handling sensitive and confidential information appropriately.

Quality Assurance Specialist/ HR/Admin Asst /Secretary/ General Counsel’s Office/Ethics Department:

Federal Trade Commission/ (CSC/TSA) Arlington, VA/ Wash., DC 10/2000–11/2011

Maintained responsibilities included working with all aspects of a project to ensure compliance with QA guidelines and deadlines

Conducted in-process testing and reported discrepancies identified during routine operation monitoring and process testing to a QA Supervisor

Assisted in the development and execution of inspection systems to track production compliance and metrics. Assisted with coordinating required corrective actions.

Ensured revisions processed in a timely manner for all phases and Formulation Development to comply with relevant SOPs (Standard Operations Procedures), GMPs (Good Manufacturing Practices), and safety guidelines.

Scheduled, supervised 22 employees, managed payroll for 12 employees, authorized payments in ARIBA System as well as ADP Payroll systems. Maintained Time and Attendance on FPPS and Activity Reports on STAR system used by the office of Information Technology and Management Schedule

Maintained and administered benefits. Conducted orientation for new hires

Provided administrative support for HR staff, Recruiters and General Specialists

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Maintained department schedule by calendars staff and personnel; arranging meetings, conferences, teleconferences, appointments, travel and training. Secured information by completing database backups.

Provided historical reference by utilizing filing and retrieval systems. Maintained technical knowledge by attending educational workshops; reading secretarial publications

EDUCATION:

A.S., 1989

B.A.

Washington, DC

Strayer Business College

Major: Business Administration/ Business Communication

Minor: Accounting/ Business Communication

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