Customer Service Administrative Assistant

Cassandra Eaton

**** ****** *****, #***

District Heights, Maryland 20747

********@*****.***

Professional with extensive administrative and customer service background. Effectively communicates with staff, leadership, customers, clients, and vendors. Able to adhere to contract agreements, policies and procedures, while maintaining strict confidentiality. Successful working in various work environments including the federal government and non-profit organizations.

EXPERIENCE

Occupancy Specialist – Castle Management, Washington, DC 2018 to Present

Processes annual and interim certifications according to HUD Guidelines.

Performs credit verifications using EIV and Equifax to determine rental rates.

Formulates correspondences to include tenant information letters.

Manages a caseload of 150 tenants.

Office Manager - AFC Scholarship Foundations, Waldorf, MD 2017 to 2018

Managed the day-to-day functions of the office.

Processed weekly and monthly timesheets and payroll for all staff.

Performed contract work for the District of Columbia Court system at the BARJ center.

Responsible for creating and typing all correspondences, including letters, memos and reports.

Provided mentoring and tutoring for youth, as well as accompanied them to after school activities.

Administrative Assistant - 2nd Northwest Cooperative Homes, Washington, DC 2013 to 2016

Assisted in the daily operation of the rental property while supervising three employees.

Processed rent payments, late notices and service calls.

Created tenant verification letters, verified rental history, and scheduled vendors for maintenance service.

Responsible for processing bank deposits, bank logs and re-certification of packages to be mailed out.

Performed credit and criminal background checks for rental applicants. Aided in determining applicant’s eligibility and provided approval or denial letters.

PT Cashier - Modern Liquors, Temple Hills, MD 2011 to Present

Assists patrons with financial transactions to include purchasing money orders and processing on-line bill payments.

Responsible for managing inventory

Provides excellent customer service.

Substitute Teacher - Lancaster County Schools, Lancaster, VA 2006 to 2011

Implemented lesson plans in the absence of the permanent Teacher.

Assisted children with ADHD and Bi-polar disorders in their daily lessons.

Answered phones, when needed and escorted students to and from the classroom.

Enriched student’s experiences with hands-on materials.

Maintained a safe and secure learning environment for the students.

Provided management and instructional duties in the alternative school.

EDUCATION

Fair Housing (CEU) - Prince George’s Community College, Largo, MD

Certified Medical Assistant/Medical Billing - The Medix School, Silver Spring, MD

Geriatric Nursing - Job Shop, Inc., Tappahannock, VA

High School Diploma - Bladensburg Senior High School, Bladensburg, MD

SKILLS & ABILITIES

Microsoft Office to include Word, Excel, Power Point, Access, and Outlook

OneSite (Property Management Software)

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