RESUME OF

STEVE E. CRAVER

Camarillo, CA ***** 805-***-**** ac9v86@r.postjobfree.com

OBJECTIVE

As a customer-oriented, results driven, Audio Visual technology professional, I have the skills to resolve customer needs and requests. Possessing industry certifications, education, training, and extensive customer service skills I can, and will, provide outstanding service and support for the customer and participate in business growth.

SKILLS AND QUALIFICATIONS

● Crestron/AMX Programming ● Quality Control or Quality Assurance

● Excellent written and verbal communication skills ● Effective Time Management

● Active learning of new technology and procedures ● Ability to think critically in high-stress situations.

● Professional friendly delivery of customer service ● Equipment Installation, Maintenance, and Repair

● Professional display towards clients & coworkers ● Works well independently or as part of a team.

● Experienced Crestron and AMX Programmer ● Live Event Execution

● Experienced Cloud Computing ● Strong work ethic and attention to detail

● Active Listening, Critical Thinking ● Audio Conferencing support and service

● Hardware Inspection, reporting, and repair ● Digital Signage maintenance and repair TRAINING AND CERTIFICATIONS

Cloud Services, Communication, Collaboration and VOIP Genesys, Indianapolis, IN Aviation Radar Repair – A6-E Shoehorn Electronics NAS Whidbey Island, WA Basic Electricity & Electronics – Electrical and Electronics Theory NAS Memphis, Millington, TN Aviation Electronics School – Advanced Electronics NAS Memphis, Millington, TN Electronics Corrosion Control NAS Memphis, Millington, TN Advanced Signal Management Altinex, Incorporated, Brea, CA Certified Technology Specialist (CTS) AVIXA, Fairfax, VA Certified Videoconferencing Engineer (CVE) Polycom, Inc., Glendale, CA WORK EXPERIENCE

Amusement/Game Technician

Dave & Buster’s, Thousand Oaks, CA 02/2019-Present

● Communicates all issues promptly and undertake corrective action as necessary.

● Provide timely and accurate service and communicating status as required to guests, team members, and managers.

● Ensures the setup, maintenance and repair of all amusement equipment as directed by management.

● Assist in maintaining game repair and preventative maintenance tracking, assist in the recognition and acquisition of needed game parts.

● Complete any needed component level board repairs to the limits of repair or test equipment available.

● Organize and maintain inventory of all test equipment and major tools.

● Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.

Independent Contractor

Self-employed, Camarillo, CA 11/2016 – Present

● Installation and repair of various brands of AV equipment, supporting hardware and software on an as-needed basis.

● Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

● Maintained a high level of customer service and a high standard of technical execution for a variety of live events.

● Provided escalation support and triage of various audiovisual system components, video conference and teleconference equipment.

● Researched new A/V product technologies for incorporation in new or existing applications. RESUME OF

STEVE E. CRAVER

Camarillo, CA 93010 805-***-**** ac9v86@r.postjobfree.com Lead AV Technician

YorkTel at Amgen, Thousand Oaks, CA 11/2014 – 11/2016

● Organization and consolidation AV technology documentation and control software code sets types to ensure access and accountability (conference rooms, presentation rooms, auditoriums, executive offices, and digital signage, etc.).

● Utilized extensive troubleshooting skills and knowledge to diagnose audio-video and video-conference equipment, their displays and associated peripheral equipment.

● Delivered, set-up, and provided professional, courteous technical support of audiovisual equipment in a timely manner.

● Interfaced with manufacturers, engineers, and project managers, utilizing professional communication and experience to resolve complex systems issues.

● Recommended measures to improve work procedures and employee performance to increase the quality of services provided.

● Coordinated with AV Project Managers to ensure productivity, job completion and compliance with the project budget.

● AV Project Lead responsible for projects such as network naming standardization for AV services. Maintenance Lead (Break/Fix) Technician

YorkTel at Amgen, Thousand Oaks, CA 6/2012 – 11/2014

● Provided operational training, maintenance, and repair of 250+ conference rooms at Amgen's global headquarters.

● Provided logistical support and facilitation of maintenance and repair of 400+ remote domestic and global conference rooms.

● Direct point of contact with key vendor partners including Sharp, Crestron, Polycom, Extron, Yamaha, and Cisco.

● Facilitated troubleshooting efforts in an efficient manner to ensure technical issues are identified and assessed.

● Provided preventive maintenance support and maintained records for work completed on AV-related work orders.

● Ensured the quality and functionality of all AV equipment and inventory before and after any and all usage.

● Provided technical support to integrated AV systems for corporate broadcasts, classes, meetings & conferences.

● Performed troubleshooting on various audiovisual equipment and resolved any connectivity issues in the network. AV Technician - Equipment Booth Operator - Front-of-House Engineer YorkTel at Amgen, Thousand Oaks, CA 8/2007 – 6/2012

● Ownership and technical oversight of Amgen’s largest presentation auditorium (Yamaha digital mixing board with 10k lumen multi-projection system, 8 active microphones, 5 high-definition PTZ cameras, and Renkus-Heinz line arrays).

● Planning and execution of more than 250+ auditorium events a year (executive briefings, departmental all staff meetings, quarterly SEC analyst calls, national & international conferences, live music, interactive Q&A panels, and celebrity presentations).

● Mixed technology environment inclusive of large-scale global webcasts, multisite video conferences, live multi-presenter events utilizing multiple presentation technologies.

● Configured lavalier and handheld microphones for presenters and participants.

● Provided audio support for live bands, conferences, presentation addresses, skits, games, and talks.

● Collaborated with presenters, content providers, and outside technicians to achieve quality performance.

● Coordinated day-to-day AV operations and setups with internal and external clients.

Contact this candidate