JIGNASHA MODY

Email: ac9v5l@r.postjobfree.com Cell: 201-***-****

EXPERIENCE SUMMARY:

A highly experience Business Analyst /Customer relationship manager/Document Writer with 12 plus years of experience in the Retail, Finance and Healthcare domain. As an experienced Business analyst, performed business eliciting, analyzing and documenting the requirements for business processes, policies and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Have excellent analytical and problem-solving skills, listening, oral, and written communication / presentation skills with strong ability to influence people at all levels and various functions.

EXPERIENCE OVERVIEW:

Strong knowledge in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and Software Testing Life Cycle (STLC).

Strong experience with Scrum methodology and well versed in writing user stories. Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications.

Proficient in Business writing, Business Process Flow, Business Process Modeling and Testing. Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Flow Diagrams etc. Extensively used MS Visio for UML.

Write and maintain documentation through the entire Document Development Life Cycle (DDLC).

Act as the primary interface between business unit end users and systems development/applications and programming areas.

Analyze business systems and / or business processes to identify user needs, document requirements, and address operations/process issues/improvements to accomplish business. Requirements gathering and arranging JAD sessions.

Ability to master new technologies and applications within a timeframe and capable of implementing it.

Work closely with Development, Quality Assurance, Support, the Project Management team, and other stakeholders, to plan and schedule the documentation deliverables.

Write release notes, product read me’s, technical docs and download documents. Convert read me into the installation steps with proper screenshots.

Translation coordinator of developing translation plans, translation test plans, translation packaging, and shipment. This involves extensive off-hours interface with off-shore translation groups to resolve technical issues.

TECHNICAL SKILLS:

Business Skills

Requirement management, Impact analysis,

SDLC Methodologies

Agile, Waterfall

Documentation Tools

MS SharePoint, BOX

Project Management tools

MS office suite – Word, Excel, PowerPoint, One Note, Access

Requirement Tracking tools

JIRA, HP ALM

RDBMS

MS SQL Server, MS Access

Business Modeling tools

MS Visio, Lucid Chart

Testing tools

Selenium, QTP

PROFESSIONAL EXPERIENCE:

THE HOME DEPOT

Nov 2013 – Present

BUSINESS ANALYST

The aim of this project was to gather business requirements to modify the existing credit reports to include the suggestions provided by the business users.

Responsibilities:

Developed and implemented marketing strategies including credit promotions.

Capture & clarification of business requirements through a range of analysis techniques (data flow diagrams, sequence diagram, gap analysis and work & process flow diagrams).

Developed analyses and prepared various operational reports for the relevant stakeholders.

Worked on creating business, functional, use cases. Involved in understanding business problems and transformed these into EPICs/Feature and User Stories.

Conducted JAD sessions with Product team, SME for open and pending issues and participated in the identification, understanding and documentation of business requirements.

Involved in User acceptance testing.

ARCH INSURANCE

Feb 2013 – Oct 2013

TECHNICAL CONSULTANT/DOCUMENT WRITER

Developed UI design documentation functional requirement and facilitated testing.

Work closely with Development, Quality Assurance, Support, the Project Management team, and other stakeholders, to plan and schedule the documentation deliverables.

Participated in production support and handled issues appropriately.

Reviewed and updated project processes to adhere to Corporate and Customer requirement.

Facilitated meetings with client and internal team.

KOHL’S

Nov 2012 – Jan 2013

TECHNICAL CONSULTANT/PRE SALES

Acted as a liaison between technical team and business team to accomplish application enhancement.

Developed process flow diagrams for Business process of the systems.

Develop lifecycle documents, Use Cases, Test Cases, and User Guides.

Assist business users to perform User Acceptance Testing (UAT) and created applicable test scripts.

JANAK HEALTHCARE PVT LTD

Mar 2006 – Jun 2008

SERVICE IN CHARGE/PRE SALES

An inventory control system is a system that encompasses all aspects of managing a company's inventories; purchasing, receiving, tracking, repairing, warehousing and storage, turnover, and reordering.

Reduction in outstanding payment. MIS report at frequent interval, Product feedback management. Spare management for location wise as per request.

M/s DCM DATA SYSTEMS LTD

Jun 2000 – Nov 2004

COORDINATOR (CUSTOMER SUPPORT)

Handling with Western region stock (Computer spares), inventory control, dealing with National repair Centre for indenting & availability of spares.

Interacting with vendors for purchase & repairs of spares. Gathering information about new vendor for repair and purchase of computer stores item. Maintaining stock register of all the branches & generating MIS report from head office on quarterly basis. Monthly stock taking for Mumbai location.

Coordinating with the local/ outstation engineers for the calls allocated & feedback. Also looking after AMC collection, handling the customer’s for their complaints. Dealing with service provider for warranty replacement of spare and extended warranty

M/S COMTECH SYSTEMS

Jul 1999 – May 2000

CUSTOMER SUPPORT EXECUTIVE

Handled presale/post sale enquiries. Customer complaints. Follow up with the service center.

EDUCATION & QUALIFICATION

Bachelor of Commerce, University of Mumbai, India

Diploma in Financial Management, K.J. Somaiya Institute of Management, Mumbai, India.

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