* * * * *

MIYELANI HAPPY CHAUKE

ac9v4j@r.postjobfree.com

+27-71-598-****

PERSONAL DETAILS

ID Number: 921**********

Date of birth: 15 October 1992

Nationality: South African

Gender: Female

Languages: Xitsonga, English, SiSwati, Sesotho, IsiZulu License: Code 10

Residential Area: Ermelo

ABOUT ME To establish myself in a dynamic environment where my expertise and creative skills will add value. I am pleased to be able to offer any employer an unparalleled sense of motivation and determination. I have been involved within numerous different organizations over the years and many of my positions have revolved around the role of administration and customer relations. Thus, my experience is reinforced by a hands-on approach. This mindset enables me to easily adapt to the most demanding of situations. Still, I am more than happy to work within a team environment while I am just as capable of tackling a situation without the help of others. SKILLS Personal skills

Communication skills

Administrative Skills

Interpersonal Skills

Ability to work independently and as

part of a team

Professional skills

Eager to learn

Energetic

Analyst thinker

Enthusiastic about meeting

new challenges

Solution driven

Computer Skills

MS Word

MS Excel

MS PowerPoint

MS Access

Email

EDUCATION GRADE 12 – SENIOR CERTIFICATE

SHIKUNDU SENIOR SECONDARY SCHOOL

Xitsonga, English, Mathematical Literacy, Life Orientation, Agricultural Science, Geography, History

NATIONAL DIPLOMA IN TOURISM MANAGEMENT

VAAL UNIVERSITY OF TECHNOLOGY

Travel and Tourism Development, Travel and Tourism Practice, Travel and Tourism Management END USER COMPUTING

PC TRAINING AND BUSINESS COLLEGE

MH CHAUKE CV

2 P a g e

EXPERIENCE

(2016 -2017)

CUSTOMER LIAISON OFFICER INTERN

SUN CITY RESORT

Meeting and greeting guests upon their arrival.

Interact with guests and provide welcoming atmosphere in the resort.

Provide guests with information and promote products, services and facilities offered in the resort.

Tour guiding customers.

Booking restaurants, activities and arranging complimentary transport for customer within the resort.

Coordinate and cooperate with other departments to provide an efficient service.

Attending customer queries, needs and special requests.

Basic knowledge of first aid.

Maintain health, hygiene and a professional image.

Work for events held at the resort such as famous annual Nedbank Golf Challenge, South African Film & Television Awards and South African Music Awards.

Rotated amongst the hotel departments, from Front desk, Concierge, Housekeeping and Food and Beverage.

(2014 only 6 months)

TOURISM OFFICER EXPERIENTIAL LEARNER

LIMPOPO ECONOMIC DEVELOPMENT, ENVIRONMENT AND TOURISM

Capture tourism statistics data for tourism businesses.

Filing tourism statistics data.

Assist in implementation of tourism school’s competition and render administrative support in the province.

Manage and monitor tourism destination and products in the province.

Manage and monitor rural and heritage tourism sites.

Arrange regional tourism meetings, events and workshops.

Promote excellence in customer services and develop regional tourism products database.

Basic knowledge of the Batho Pele principles.

Typing weekly, monthly and quarterly reports.

REFERENCES MS B MORUBANE - SUPERVISOR

SUN CITY RESORT

014-***-****

MR R D MAKHUBELA – TOURISM OFFICER

LIMPOPO ECONOMIC DEVELOPMENT, ENVIRONMENT AND TOURISM 015-***-**** / 079-***-****

MR D VENTER – LECTURER

VAAL UNIVERSITY OF TECHNOLOGY

016-***-****

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