Tourism Customer
Resume:
MIYELANI HAPPY CHAUKE
*************@*****.***
PERSONAL DETAILS
ID Number: 921**********
Date of birth: 15 October 1992
Nationality: South African
Gender: Female
Languages: Xitsonga, English, SiSwati, Sesotho, IsiZulu License: Code 10
Residential Area: Ermelo
ABOUT ME To establish myself in a dynamic environment where my expertise and creative skills will add value. I am pleased to be able to offer any employer an unparalleled sense of motivation and determination. I have been involved within numerous different organizations over the years and many of my positions have revolved around the role of administration and customer relations. Thus, my experience is reinforced by a hands-on approach. This mindset enables me to easily adapt to the most demanding of situations. Still, I am more than happy to work within a team environment while I am just as capable of tackling a situation without the help of others. SKILLS Personal skills
Communication skills
Administrative Skills
Interpersonal Skills
Ability to work independently and as
part of a team
Professional skills
Eager to learn
Energetic
Analyst thinker
Enthusiastic about meeting
new challenges
Solution driven
Computer Skills
MS Word
MS Excel
MS PowerPoint
MS Access
EDUCATION GRADE 12 – SENIOR CERTIFICATE
SHIKUNDU SENIOR SECONDARY SCHOOL
Xitsonga, English, Mathematical Literacy, Life Orientation, Agricultural Science, Geography, History
NATIONAL DIPLOMA IN TOURISM MANAGEMENT
VAAL UNIVERSITY OF TECHNOLOGY
Travel and Tourism Development, Travel and Tourism Practice, Travel and Tourism Management END USER COMPUTING
PC TRAINING AND BUSINESS COLLEGE
MH CHAUKE CV
2 P a g e
EXPERIENCE
(2016 -2017)
CUSTOMER LIAISON OFFICER INTERN
SUN CITY RESORT
Meeting and greeting guests upon their arrival.
Interact with guests and provide welcoming atmosphere in the resort.
Provide guests with information and promote products, services and facilities offered in the resort.
Tour guiding customers.
Booking restaurants, activities and arranging complimentary transport for customer within the resort.
Coordinate and cooperate with other departments to provide an efficient service.
Attending customer queries, needs and special requests.
Basic knowledge of first aid.
Maintain health, hygiene and a professional image.
Work for events held at the resort such as famous annual Nedbank Golf Challenge, South African Film & Television Awards and South African Music Awards.
Rotated amongst the hotel departments, from Front desk, Concierge, Housekeeping and Food and Beverage.
(2014 only 6 months)
TOURISM OFFICER EXPERIENTIAL LEARNER
LIMPOPO ECONOMIC DEVELOPMENT, ENVIRONMENT AND TOURISM
Capture tourism statistics data for tourism businesses.
Filing tourism statistics data.
Assist in implementation of tourism school’s competition and render administrative support in the province.
Manage and monitor tourism destination and products in the province.
Manage and monitor rural and heritage tourism sites.
Arrange regional tourism meetings, events and workshops.
Promote excellence in customer services and develop regional tourism products database.
Basic knowledge of the Batho Pele principles.
Typing weekly, monthly and quarterly reports.
REFERENCES MS B MORUBANE - SUPERVISOR
SUN CITY RESORT
MR R D MAKHUBELA – TOURISM OFFICER
LIMPOPO ECONOMIC DEVELOPMENT, ENVIRONMENT AND TOURISM 015-***-**** / 079-***-****
MR D VENTER – LECTURER
VAAL UNIVERSITY OF TECHNOLOGY
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