Sales Customer Service
Resume:
YOUSSEF
MOUNADI
CAREER PROFILE
I am a manager with over twenty-five years of experience in the
purchase, sales & logistics.
SALES MANAGER
September 3rd 1967
Married with one child
Driving license B
QUALITIES
ABLE TO WORK UNDER
PRESSURE
ETHIC
POLYVALENT
MOTIVATED
ENTHUSIASTIC
RESPECTFUL
CONTACT
Hay Nada Al Qarrarah
Street Exit 7, Riyadh
***.*******@*****.***
OBJECTIVE
Managerial position in sales and logistics where in education, experience and skills can be efficiently utilized to increase the sales volume and profitability of the firm. Build a strong distribution network for achieving greater market development by fulfilling the following underlying functions:
-Leading sales team to achieve sales objectives.
-Identifying potential customers in market.
-Comparing products and their substitutes based on range of criteria.
-Strategically plan and manage logistics, warehouse, transportation and customer services.
-Direct optimize and coordinate full order cycle.
-Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
-Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
-Arrange warehouse, catalog goods, plan routes and process shipments.
-Resolve any arising problems or complaints.
-Supervise, coach and train warehouse workforce.
-Meet cost productivity, accuracy and timeliness targets. Language
ARABIC: Native
FRENCH: Bilingual
ENGLISH: Advanced
ACADEMIC
QUALIFICATIONS
1992-1993: BACHLOR ‘S DEGREE
SCIENCE ECONOMIC
(DEVELOPMENT)
1988 – 1989: BACCALAUREATE
SCIENCE RABAT MOROCCO
PROFESSIONAL EXPERIENCES
Samaco toys Riyadh branch Sales responsible 2014 - Present Reported directly to senior sales manager regarding annual sales growth. Organized and managed the sales team to achieve the required sales targets.
- Analyzed competitive products in term of reliability and features
-Defined the financial budget and targets for new sales projects.
- Trained new members of sales force – Monitored the performance of different personnel associated with a project and compare it to the months objectives. - Worked on more than one sales project at the same time
CARREFOUR Hypermarket KSA Branch Manager at
LAGOON MALL DAMMAM 2008 - 2014
- Managing more than 70 staff (associate & managers) to achieve business goal by maintaining hyper Carrefour standard.
- Motivates employees and monitors employees’ satisfaction within his department and plans and execute plans to improve it.
- Provide leadership and vision of the organization by assisting and developing the staff.
- Define potential managers.
- Serve customers by monitoring daily freshness, product and staff availability.
- Evaluate and identify customer service needs and develop necessary training to ensure the Co-po provides outstanding customer service level. - Participate in oversee the preparation of store annual budgets (P&L, HC and Equipment’s) - Monitor overall store condition to meet customer service objectives and budgetary goals.
- Understand and utilize the financial tools and reports available to support P&L results.
SKILLS
WORD
EXCEL
POWERPOINT
MARJANE& AUCHAN Hypermarkets group MOROCCO. 2004-2008.
(grocery purchase section).
- A retail buyer is responsible for planning and
selecting a range of products to
sell in retail outlets. The buyer must consider several factors when making purchasing decisions including customer demand, including price, quality and
availability. Market trends, store policy and financial budgets are other considerations and restraints.
As a buyer you'll source new merchandise and review existing items to ensure products remain competitive By fully understanding customer needs, you are able to maximise profits and provide a commercially
viable range of merchandise at competitive prices. Keeping up to date with market trends and reacting to changes in demand are key elements of the role.
The Buyer responsbilites.
• analyzing consumer buying patterns and predicting future trends
• regularly reviewing performance indicators, such as sales and discount levels
• managing plans for stock levels
• reacting to changes in demand and logistics
• meeting suppliers and negotiating terms of contract
• maintaining relationships with existing suppliers and sourcing new suppliers for future products
• understanding the basic rules of vendor management, allocation and price negotiation
• liaising with other departments within the organization to ensure projects are completed
• participating in promotional activities
• writing reports and forecasting sales levels
• presenting new ranges to senior retail managers
• liaising with shop personnel to ensure supply meets demand
• getting feedback from customers
• training and mentoring junior staff.
OTHERS
READING
FOOTBALL
BASKETBALL
TRAVELING
CHESS
MARJANE& AUCHAN Hypermarkets group MOROCCO.
(FMCG DEPARTMENT HEAD) 1998 – 2004
- Meeting with the FMCG suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, delivery date, and completing the necessary paperwork: Analyzing previous season’s sales and reporting on the current season’s line (Ramadan, beauty ...etc.):
- Analyzing every aspect of best sellers and ensuring that the bestsellers reach their full potential:
- Planning budgets and presenting sales forecasts and figures for new range:
- Monitoring the slow sellers and taking action to reduce the prices or set promotion as necessary.
- Staff management, training & personal development:
- Regular reporting on performance, issues and solutions, Driving exceptional customer service experience through your team,
- Preparing the purchase budget for all seasonality operation,
- Training in AUCHAN of module (ECONOMIE D'ENTREPRISE, TECHNICAL MERCHANDISING,
HEALT&FOOD SAFETY: BUSINESS ECONOMICS:
CUSTOMERS THINK: MANAGERS SCHOOL: LEADER
SCHOOL)
MARJANE MOROCCO section manager 1991 – 1998
- Orders organization, planogram:
- Manage and motivate the team to meet the sales target and margin:
- Manage and ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries) in coordination with section supervisors:
- Analyze the competition pricing and promotional
activities: Negotiate internal promotion with suppliers to enforce the section business
Contact this candidate