business analyst

OLUSEYI A. ADEYEMI

*************@*****.*** H*M*J*, MONTREAL QC +1-438-***-****

www.linkedin.com/in/oluseyi-adeyemi

PROFESSIONAL SUMMARY

An experienced commercially-driven professional with the track record of applying technology resources to drive strong business performance for start-ups and established businesses in the Information Technology, Telecommunications, Financial Services, Fashion Industry, Not for Profits and also in the Public-Sector vertical markets of West Africa. I have consistently delivered top-line results in the areas of Leadership, Team Building, Customer Relationship Management, Service Delivery, Products & Services rollout, Business Analysis, Business Process Management, Project Management, Portfolio Management, Demand Management, Vendor Management, Information Management, and running businesses end-to-end by implementing lean processes and deploying the enabling technologies to deliver operational efficiency, Revenue yield and strong customer and sales experience.

C O R E C O M P E T E N C I E S & S T R A T E G I C F O C U S A R E A S

Leadership: Distillation of organizational vision and mission actions across an organization with 100% penetration to all teams, Setting long and short term goals for teams, Managing Teams to achieve set objectives by defining structures and processes, Exploring data for decision-making, Employee motivation, On-Time delivery by a thorough umbrella-view planning, stakeholders’ engagement, and the timely identification and resolution of potential risks/issues, Raising more leaders and Building sustainable leadership within organizations by creating efficient successors for strategic areas of business.

Strategy: Creating the organization’s strategic vision, clarifying a strategy for every business unit and function, ensuring that all employees understand the details of the strategic plan and how their work connects to corporate goals. Continuous Strategy planning, formulation, development, critique, execution, and improvement. Formulating policies for Consumer innovation, business process improvements, financial structures, international expansion, communications, engendering commitment and alignment to clear strategic plans across the organization.

Change Management: Management of Changes across all levels of the organization, turning changes into the culture and motivating others to adopt good culture as ethics, for the overall benefit of the organization.

Bridging the Business-IT Gap: Transforming business ideas into viable solution offerings, Developing and releasing Products & Services that achieve optimum Stakeholder value & ROI, deploying customer-experience led solution designs, providing sustainable, yet simplified systems & solution integration from complex systems and products mix, Prioritizing Solution Adoption, fulfillment of Enterprise and regulatory requirements and quick time-to-market initiatives in very competitive markets.

Human Resource Management: Of local and expatriate resources across physical, virtual and geographical/time zones for planned delivery, in meeting target timelines of Business-IT Roadmaps.

Information Management: Use of data and different types of information from credible and verified sources to drive actionable insights and decisions, explore for advantages, eliminate their negative impact towards the prediction of outcomes and achievement of set goals and improve end-users and customers experiences.

Relationship Management: Ease of interfacing, communicating and collaborating across all societal strata, races and at all levels across the entire organization.

Business Development: Identifying new sales leads by use of personal and professional network grown over a period of 14 years, Networking across local, national and international interest areas, Identifying needs in the market place for products, Regular Segmentation of existing and potential customers for products match, Exploring environmental factors (changing Government policies, market trends, CSR initiatives of organizations, identifying emerging markets of unreached areas, etc.) to proffer value-adding product mixes in the market.

PROFESSIONAL EXPERIENCE

Sho-Silva Technologies, Ottawa June 2015-upto date

Business Analyst

Supervising and co-ordinating the day to day operations at Sho-Silva Technologies

Monitoring company budget and income-expense management

Preparing and maintaining electronic files of quarterly and year-end operations reports

Identifying bottlenecks and recommending improvements to business activities such as new CRM software which results in increased customer patronage by 40%

Eliciting requirements from clients, Subject Matter Experts (SMEs) and multiple stakeholders through active engagement as well as performed the role of a SME in development of requirements

Translating requirements into various deliverables such as functional and non- functional requirements, user stories, use cases, process mapping and flow diagrams

Co-ordinating weekly meetings and monthly training sessions with operations staff and other stakeholders

Interacting with technical team and participating in user acceptance testing(UAT) processes as well as monitoring feedback from end-users

Conducting analysis of AS-IS (current) as well as TO-BE (future) states to identify gaps and opportunities for improvement

Acting as user champion in change processes and facilitating in various workshops

Ensuring enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation

Mariz Nig. Ltd., (Capacity Building Consultants) Lagos, May-2005 –Jun-2013

Business Principal Consultant

Worked on expenses for clients and makes sure the fund accountant posted them and accounted for their daily activity

Ensured that invoices were booked correctly if not booked them and sent them to management for approval on eHorizon

Prepared and processed Quarterly Board books and ensured accuracy of all information before it was sent to the clients

Prepared Performance books for three clients on a monthly basis, including dividend summaries, Hypothetical analysis

Provided basic investment advice for customers as well as reconciled discrepancies in their accounts

Handled accounting and clearing instruments, transfers, bills and credit card payments, certified cheques and other related banking transactions

Inventory management and monitored requisition of office supplies

Performed account payable and receivable duties as well as branch expense tracking management

Implemented additional cost-saving techniques which resulted in reduced monthly expense by 15%

Reviewed, processed and confirm all subscriptions, redemptions, and transfers within procedures and guidelines.

Reconciled Over-the-counter derivatives positions and balance to ensure accurate net asset value for hedge funds

Liaised with the auditors on matters of investor transactions within the assigned portfolio of funds

Liaised with management and client to ensure all requests or issues are dealt with in a professional and timely manner

Participated in Weekly client calls(both inbound and outbound) and various fund related projects

Prepared financial statement reports and Tax package request for Auditors and Tax department

Updated monthly NAVs and prepared monthly capital statements for onshore and offshore investors

Nigeria Deposit Insurance Corporation, Lagos, Apr-2002–Apr-2005

Business Analyst (Strategy Development)

Created ground-breaking strategies, authored business plans, and established tactical goals for various clients, consistently exceeding client expectations and objectives.

Performed gap and risk analysis, developing effective resolutions for open issues.

Consistently met with customers to perform an in-depth client site review to gather, analyze, and implement client business requirements.

Authored a solutions document and transition plan while also documenting innovative solutions that developed future state call flows and transition plans.

Served as one of seven subject matter experts tasked with developing a pioneering business strategy to integrate multiple lines of business into a unified service and product offering.

Supported sales team by delivering marketing presentations and performing software GAP analysis

Participated in system performance tuning and testing

Identified client processing requirements and performed application control file definition and review

Communicated software enhancements recommendations to staff and clients

Designed and maintained system training documentation, including manuals and workshops

Performed Project Coordination functions for Training Department

Served as a business analyst on a multi-year Pega business process management system, implementation, focusing on functional design, systems integration, and data validation

Analyzed business requirements, created functional specification documentation including process flows, developed SQL scripts to investigate and validate data flows

Security and Exchange Commission, Lagos Sept-1999 – Mar-2002

Jr Business Analyst (Market Development)

Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications

Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives

Provided comprehensive support to all end users and stakeholders through training and documentation

Prepared extensive cost - benefit analysis to support system and process changes

Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase call center efficiency

The overhauled accounts receivable process by expediting invoicing and collections process and increasing sales team awareness of delinquent accounts. Initiated collection process that reduced and maintained the value of past due to invoices from $230k to $30k.

Supervised A/B split testing for lead generation emails resulting in an open rate increase of 11% and CTR increase of 22%.

Supervised development of 15,000 new unique pages. Estimated $180k in intrinsic value added to the company.

Participated and developed initial passive social media presence on accomplishing an average monthly increase in active users of 57%.

Performed various administrative tasks as needed, including new office selection and recruiting new employees.

Education

LaSalle College, Montreal 2014- 2018

Diploma in Fashion Design

Lagos State Polytechnic, Nigeria 2004-2007

Higher National Diploma (Business Management)

Federal Polytechnic Ilaro, Ogun State 1996-1999

National Diploma (Business Management)

DPSS Sabo, Nigeria 1995-1996

Diploma in Data Processing

Special Interest

Reverse Engineering

Speculative Design

Artificial Intelligence

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