Customer Service Sales

Teresa S. Austin

Address: ***** ******** ****** *, *** 202

Cordova, TN 38016

Phone: (901) 428- 6109

******.********@*****.***

PROFESSIONAL EXPERIENCE

Restaurant Depot

HR Coordinator/Cash Application Analyst Mar 2018 -Present

In charge of all the money handling from money transports and providing change for the registers, to daily account reconciliation and payroll verifications.

Reconciliation of the daily Credit Card Transaction Report.

Reconcile End of Day Close-out for discrepancies and report shortages and overages.

Responsible for the management of sales and relationships with our customers by handling client complaints, concerns, and feedback.

Balance and monitor cash items, order and prepare cash shipments, and collection items.

Directs cash management operations to include daily cash administration.

Maintain complete and accurate records of the organization transactions.

Review the customer’s application by performing credit checks to approve or deny membership.

Perform administrative duties, like recording client information and documentation, entering data into proprietary software, and other similar tasks.

PFS Web

Human Resources Generalist May 2016 - Feb 2018

Assist with annual Biometric Screenings, assisting managers with operational reporting concerning payroll and benefits, reconcile payroll weekly for 700+ employees and submit to the corporate payroll department & Resolve payroll discrepancies.

Implemented training for employees and managers on HR topics; evaluate and monitor the success of training programs; and follow –up to ensure training objectives are met.

Provide service and support to the sales force and customers through telephone calls, email, and fax transmissions and in person correspondence in a timely manner.

Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention, Interview and make hiring decisions based on company hiring requirements.

Recruit candidates to fill positions for professional, administrative, clerical, light industrial, warehouse and production areas, Prescreen and submit candidates to managers that are consistent with specific job descriptions and requirements.

Track all recruiting activity using applicant tracking system to ensure accurate recruiting data is collected that will support the continued analysis and improvement of recruiting.

Organized and conducted Career Fairs for hiring events.

Recruited individuals for Temp Agencies, Linkedln, Indeed, Monster, etc. with extensive screening.

MICROPORT Orthopedics, Inc. Feb 2016 - May 2016

Customer Service Representative

Provide service and support to the sales force and customers through telephone calls, email, and fax transmissions and in person correspondence in a timely manner.

Enter purchase orders into JDE ERP system, reconcile, and take appropriate action for resolution, Perform Credit & Rebill research & processing.

Ability to communicate and interact with team members, customers, distributors, other departments, and upper management.

Performed daily, the entering of Wright Express Kit Orders, Transfer Orders, S1 Post billings, SO Orders, Wright Kit Extensions, Inventory research and reconciliation.

Utilize problem solving and sound judgement to promote customer satisfaction.

Ability to perform all tasks and projects unsupervised, accurately, and within deadlines.

Excelsior Staffing Oct 2014 - Feb 2016

Staffing Supervisor Payroll Department

Assist recruiting with multi line phone calls and scheduling interviews and initiating background and drug screen investigations.

Managed the day to day operation of the company. Handled team member’s inquiries to help resolve discrepancies in a timely manner.

Assisted managers with operational reporting, Supervised team performance & Reconcile payroll weekly and submit to the corporate payroll department.

Daily maintenance of attendance and payroll records to include managing personal, vacation, and sick hours.

Family Dollar Warehouse Distribution Center Sept 1994 – Aug 2014

Human Resources Payroll Administrator

Processed all new hire paperwork and entering data into Oracle.

Assist recruiting with scheduling interviews and initiating background and drug screen investigations, Assist Team Members regarding company benefits, payroll and website & Distribute paychecks.

Daily maintenance of attendance and payroll records to include managing personal, vacation, and sick hours, maintain records of all leave and FMLA hours, Process all terminations and transfers in the all operational systems.

Education:

West Memphis Senior High School HS Diploma

Customer Service System Programs

JDE ERP System

Microsoft Excel

Microsoft Word

Microsoft Outlook

Human Resources System Programs

ADP Payroll

Oracle

Kronos

People-Net

PeopleSoft

Argent

401K, COBRA and FMLA

I-9 and E-Verify

Accounts Receivable

Transportation Management

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