Customer Service Sales

RESUME

Pankaj Dabral H.N ***

Contact No: +91-904*******, 988-***-**** Phase-1

Email: ***************@*****.*** Urban state Jalandhar (Punjab)

CAREER OBJECTIVE

To secure a job in the Reputed Organization where I can utilize my knowledge for the organization s growth and utilization its resource and achieve maximum profit.

Summary of organization Experience

Total 9 years Experience of Retail and Operation.

Currently working in Reliance Retail Ltd

WORK EXPERIENCE

Reliance Retail Ltd.

(From 1st December 2016 to working currently as a Cluster Operation Manager.

oDesignation :-Cluster Manager Firozpur Area Punjab.

oDepartment: - Retail Sales Operation

oHandling 8 stores.

Reliance Retail Ltd.

(From 1st December 2014 to December 2016

oDesignation :-Store Manager

oDepartment: - Retail Sales Operation

oBrand Handle: All

oTechnology used :- SAP, Microsoft Outlook, Microsoft Excel, Window 7, Web Cms

oLocation : Jalandhar

oResponsibilities :

Handling Complete Retail Store Operations and Store sales and Customer service.

Handling the store operation sales of Consumer durables.

Driving and maximizing the sales and profitability of the store to achieve growth

Responsible for monitoring and analyzing the activities of all the functions and maintaining the defined operation standards for Customer Care and building processes to deliver the same functions.

Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees.

Monitoring and review staff and store performance on a regular basis.

Managed merchandise levels and store appearance Visual Display Arrangement.

Created and maintained team relationships.

Directed all activities required to achieve store sales, targets, goals.

Proper process of inward & outward of stock

Following up with the transportation department and company

Responsible for Security and Cleanliness of the store

Ensure efficient handling of customers and maintaining high service standards.

Maintaining the ambience of the store as per the company standards.

Managing the Inventory of the store.

Responsible for Profit & Loss of the Store.

Responsible for Internal Audit of Stock Movement.

Coordination with warehouse Department

Responsible for Accounting, cash handling & Daily Bank Deposits

Preparation of Documents like Stock Registers, Petty Cash Registers, Cashbook, Debit Vouchers, Delivery Orders, STO Out, GRN and ABC forms.

Infiniti retail ltd (Tata Croma ), Jalandhar

(From 19th December 2011 to 30 November 2014)

oDesignation :- Customer Service Specialist.

oDepartment: - Retail Sales Operation.

oTechnology used: - SAP, Microsoft Outlook, Microsoft Excel, Window 7, Customer Relationship Management (CRM) software.

oLocation : Chandigarh and after Jalandhar

oResponsibilities :

Driving and maximizing the sales and profitability of the store to achieve growth.

Customer service first priorities in retail.

Coordinate with Store Team to resolve Escalation Cases.

Coordinate with Accounts Team cash and banking related issue.

Maximizing sales through effective merchandising.

Adonis Pvt.ltd. ( Onida ) Dehradun.

(from 15th July 2006 to 31st December 2009)

oDesignation :- Customer support representative

oTechnology used :- Microsoft Excel

oDepartment: - Customer service

EDUCATIONAL QUALIFICATIONS

Sikkim Manipal University, (Sikkim)

Pursuing MBA (Sales and Operation)

2017-2018

HNB University, (Uttrakhand)

B.Com

2007-2010,

Intermediate, (Uttrakhand)

(NIOS) Dehradun

2006,

Matriculation, (Uttrakhand)

Ramsaran singh vidyalaya (CBSE)

2004,

SKILL SET

NETWORKING SKILL

Troubleshooting software problems.

Installing and configuring the, components and drivers

Installing software and application to user standards

Installing Window on desktop and laptops

Configuring and troubleshooting desktops, laptops.

SOFT SKILL

Calm by Nature

Dedication & Sincerity

Good in Team Work

Organized approach to every task

Eager to learn new things

Cooperative Nature

Stress Tolerance

AWARDS AND HONOURS

Winning Microsoft window 8 training module with 94% (2013)

Got highest sales achievement award from July 2012 to September 2012 from Tata Croma (35 lakh)

North highest sale Achiever in sale as well as Profit prospective in Reliance retail month of Oct 2016

Consistent last 3 Month Top in North overall Performance.

AREA OF INTERESTS

Customer Service & Support

Sales management

Quality Management

Operations management

Planning Management

INTERESTS AND HOBBIES

Playing football

PERSONAL DETAILS

Date of Birth :- 08 July 1989

Father s Name :- Mr. Sundar Mani Dabral

Mother s Name :- Late Mrs. Manorama Devi

Language Known :- English, Hindi

Married Status :- Married

PERMANENT ADDRESS

HN 112 Balasour

Post Office Kotdwara

District Pauri Garhwal

(Uttrakhand)

DECLARATION

I hereby declare that the above given information is the best up to my knowledge and I bear the responsibility for the correctness of the above-mentioned information.

Date:

Place: Jalandhar Pankaj Dabral

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