Manager Customer Service

Charlette Smith

* ***** ******, *******, ** ***** (C):978-***-**** ******@*****.***

Summary

Well organized; detail oriented and ability to multi-task

Excellent follow-through skills; positive/can-do attitude; good problem solving skills

Excellent customer service skills 15 years’ experience

Strong sense of urgency; adaptable, and a flexible team player

Pleasant disposition, strong written and verbal communications

Composing, telephone, fax, and mailing/emailing proficiency

Interface effectively with all levels of personnel, customers, vendors and general public

Confidential, resourceful, thorough, conscientious, reliable, responsible, versatile and polished

Experience

Office Administrator Oct 2015-Current

Silvas Transport Inc. Woburn, MA

AP/AR

ADP Workforce Now software

Shipping/Receiving of freight from outside carriers

Rate Quotes/ Create shipping labels

Scheduling of delivery and pick up appointments

Keep track of delivery locations and times once dispatched

Quick books Pro 2016, Microsoft word, Libreoffice writer, Excel

Ordering of supplies, answer phones, fax, email, scan, file

Main contact for vendors, clients and drivers related to any issues regarding deliveries and or trucks

Office Manager 2009-Oct 2015

Argix Logistics Wilmington, MA

Manage Terminal operations in the absence of the Terminal Manager

Contact carrier dispatch to make arrangements or to issue instructions for shipping and delivery of freight

Investigate causes of client complaints and work with the Owner Operators to correct them

Schedule drug screens and DOT physical appointments for new applicants

Resolve problems concerning transportation, Logistics systems or customer issues

Organize and rectify problems, such as damages and shortages

Learn to operate new office technologies as they were developed and implemented

Schedule and confirm special delivery or pick up appointments for clients

Collect and Review maintenance forms, weekly driver logs and truck Inspections

Lead Logistics Clerk 2004-2009

Argix Logistics Wilmington, MA

Monitor and direct the work of lower-level clerks

Compile, copy, sort and file records of office activities

Maintain and track delivery times and carton counts

Prepare bills of lading or shipping orders for drivers and outside carriers

Enter driver delivery times into Bear ware, PCSTRAC and AS400 (data base)

Provide training for lower-level clerks with new software systems

Research discrepancies for damages, overages and shortages at point of delivery

Office Clerk 2000-2004

Argix Logistics Wilmington, MA

Answer phones, give information to callers, take messages, transfer calls to the appropriate individuals

Greet visitors, handle their inquiries and direct them to the appropriate persons

Image documents using Kofax data base, fax, copy, phone systems, arrange for repairs when equipment malfunctions

Pack, seal, label, or affix postage to prepare for shipping, check in and process paperwork

Setup and manage paper filing systems, recording information, updating Proof of delivery paperwork and manifests

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