Mental Health Customer Service

GloryAnn Amaris

Cell 203-***-**** ***************@*****.***

Career Goal: Obtain a Full-time Office Position in Mental Health or General Office setting Vantage Group Inc.,Wallingford, CT June 2018 Present Hired: Able company- ABA Therapist Per-diem

Easter Seals Company- Spanish Translator Per-diem

DDS Services:

● Behaviorist: Young Adults and Adults

● Evaluate current/develop new behavior plans and conduct assessments using positive behavioral techniques

● Modify or create data collection tools as needed that are easy to understand and implement

● Review data on a regular basis, making data-driven recommendations for plans as appropriate

● Review all behavior plans on a periodic/as-needed basis

● Prepare necessary documentation for PRC reviews/IP’s attending as requested

● Train staff in behavior plans as well as positive support techniques

● Attend PRC meetings and interdisciplinary team meetings with the state Autism Services:

● ABA Therapist: Children all ages

● Implement Individual behavior plan through direct ABA therapy during scheduled sessions

● Complete necessary documentation and data collection

● Attend and participate in all required training/meetings

● Work effectively through challenging behaviors (aggression, elopement, self-injury, etc.)

● Provide direct support to individuals and families served and advocates on their behalf

● Document all appropriate information on incident/accident reports and follows the protocol for reporting the incident/accident in a timely manner Continuum of Care, Meriden, CT January 2010-Present

● Management and Case Management in Trainee

● Clients with Autism and Mental Health Issues

● Implement goals & objectives based on the client's treatment plan for 6 clients

● Teach budget and money management

● Facilitate groups and teach them how to live in a society

● Transport clients to probation officers, psychiatric clinic, medical appointments, and activities

● Administer medications to clients and counsel clients in decision planning to advocate for their rights

● Instruct clients how to become resourceful with resources and services in the community

● Use therapeutic techniques, teach social skills, and promote structure to enhance socialization

● Teach healthy eating habits and promote healthy grocery shopping practices

● Support short term Crisis Intervention

Glo & Amaris Fragrances,Mamaroneck, NY September 2005-December-2009

● Self-Employed/Administrator

● Provided excellent customer service to customers

● Prepared custom fragrances and decorative bags

● Promoted fragrances, internet advertisements, promotional material, and handmade samples

● Maintained accounting books

● Delivered fragrances to customer and customer service Education:

Bachelor’s of Science in Social Work

Iona College, New Rochelle, NY

Dean’s List

Alpha Sigma Lambda Honor Society

Phi Alpha Social Work Honor Society

Autism Certification

St. Joseph University,West Hartford, CT

Autism Certificate

CPR & First Aid & PMT Completed 190 trainings

Registered ABA Therapist

Associate degree in Applied Science

LaGuardia Community College, Long Island City, NY

Dean’s List winter, spring, summer, & Honors

Outstanding Honors Service Award (Yearbook Editor) Soldier of Salvation Army Completed Social Work Training Code Blue Computer Skills:

Computer-Microsoft Word, PowerPoint, Internet Research, Criminal Research Languages:

Fluent Spanish and English, Knowledgeable American Sign Language Related Experience:

● Private Investigator, NYC

● Dept Of Investigation Human Resources reviewed resumes, edit programs in the computer for glitches, data entry, team meetings with Administer to the Commissioner of, NYC

● Private Duty work with 1-1 Client with Autism-Mental Health Issues all ages, NYS

● Social Worker, Case Manager, and Crisis Intervention in Forensic Mental Health, Sing Sing Prison, NYS

● Social Worker Geriatric & Dementia unit, counseling in a nursing home, NYS

● Social Worker -Case Manager, supervised staff at the Salvation Army,

● Group Home independent living 6 clients with severe Mental Health issues

● Forensic and General/Criminal Research, NYS

● Self-Employed Soapmaker & designer, CT

● Volunteer Managed a Homeless Shelter, NYC

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