Customer Service Support

PAUL ISAAC

Pearl *, Victory Park Estate, Jakande, Lekki, Lagos

***********@*****.***

+234**********

Professional Profile:

I am a focused, resourceful and goal driven Support Engineer with basic experience in areas such as Active Directory, End user support, Servers and Unix Administration. Currently, I am looking to a career in Engineering and/or IT, by helping to build on and improve existing structures, also seeking to be part of a system that allows self-expression in view of achieving set organizational goals.

EXPERIENCE

Jan. 2017 till date IT Representative

First City Monument Bank (FCMB)

• LAN and WAN Network support

• Software installation

• VOIP phone extension support

• Microsoft Outlook mail support

• Troubleshooting, repair and Installation of Desktops, Laptops and Mobile Devices and other basic end user IT equipment

• Ensure the safety, maintenance and tracking of all IT assets (Computers, Projectors, Repair Tools and other end user IT Equipment

• Replacement and Testing of end user I.T. equipment and their parts

• System software maintenance – formatting, OS repair and reinstallation, building of system image and ghosting, reinstallation of corrupt/problematic applications and system configuration

• Periodic preventive maintenance exercise and documentation; Upgrade of Applications, hardware, antivirus, IP management configuration etc.

• End User support – supporting users on all issues pertaining to IT which include creation of user on the network/domain, joining user PCs to the domain and timely resolution of issues

• Stand by IT Support at Boardroom Meetings and other meeting rooms

• Rendering IT Support remotely at other branches

• Sending daily monitoring report on the state of server room and other banking applications Oct. 2015 – Oct 2016 Technician

Swissmark Limited, Victoria Island, Lagos

(National Youth Service Corp)

• Providing technical support to the company

• Installation and coupling of cleaning machines

• Programming of signature scenting machines

• Providing customer support to our client

Oct. 2014 – Dec. 2015 Customer Care Representative Rareberry Accessories LTD.

• Keeping track of the website

• Updating the site when the products are down

• Accept and process customer purchase

• Following up on customers

Dec. 2013 – April 2014 (Volunteer)

Dreamland Foundation (NGO)

• Managing day to day activities of the organization

• Providing counseling

• Source for grants and supports

• Managing the foundation’s farm

Feb. 2018 – March 2018 YCP Entrepreneurship

Programme

• Business Ethics and Customer Service

• Sporting, Starting, Finance and Scaling

Education

• NYSC Status: Completed 2016

• B.sc (Maths/Statistic): University of Port Harcourt, Rivers 2015 PROFESSIONAL TRAINING

Advance Training (Computer Warehouse Group PLC) 2016

• Basic Trouble shooting/Data Center Management

• End User Support

• Server Administration (Dell)

• Windows Server Administration

• ATM Administration/ATM hardware

• Sun Solaris /Unix Administration

• Cloud computing

Other Information

• Sex/Marital status Male /Single

• DOB/Nationality 27-01-1988/Nigerian

Referee

Available on request

Contact this candidate