Administrative Assistant Manager
Resume:
Nika Simmons
Set up and organize applicant files for analyst
Springfield, IL 62704
***************@*****.***
I would like to secure a long-standing career within a reputable organization that will allow me to share my
knowledge and experience with others and continuously aide in my personal and professional development.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Manager
Real Estate Services and Consultation - Springfield, IL August 2018 to Present
Show rental properties/Answer phone calls/Enter service requests Handle City Violations get them rectified and follow up to make sure satisfied Screen tenants during application process for background and criminal history Home visits/preparing leases for signing and explain to resident Create advertising material/ Post vacancies to internet and website Office Clerk Training scheduler
State of Illinois - Springfield, IL
July 2018 to August 2018
Complete the filing and scheduling rooms for training Send out confirmations and set up training dates
Daily Correspondence with all clients
Prepare and print weekly reports
Various duties upon request
Set up and organize applicant files for analyst
Seville Staffing - Springfield, IL
August 2013 to May 2014
Accounting
Springfield, IL
DHS-Department Healthcare and Family Services
Review - files for applicants applying for Medicaid assistance Reports - daily reports as required for status of applicant files Set up and organize applicant files for analyst
Send out 267's for additional information needed to process application Contribute to team efforts by performing duties and responsibilities as required or assigned Department of Insurance
Auditing and Accounting services
Work with spreadsheets in excel and Microsoft word Run daily reports and track finances
Balances spreadsheets for FY13
General duties as assigned
Occupancy Specialist
Springfield Housing Authority - Springfield, IL
March 2010 to November 2012
Applications - Admission and follow up; conducting interim and annual re-certifications Move In/Outs - Schedule and complete in addition to any transfers Updates - computer records, all rent charges, and all other relevant Public Housing activity Reports - Submit weekly, monthly, quarterly, and annually or other reports as required Prepare and send annual review letters to tenants; and complete all necessary paperwork to tenant files
Responsible for sending notices on income developments Contribute to team efforts by performing duties and responsibilities as required or assigned Administrative Assistant
Poplar Place Townhomes - Springfield, IL
July 2006 to August 2008
Delinquency - Handle eviction process and maintain a log Keep track of payment plans
Manage recertification process
Prepare lease renewal 60 days in advance
Handle all Resident Relations
Process all move outs /Complete any incident reports Enter bills on a weekly basis and send off to NY office Workforce Supervisor
American Water Works - Alton, IL
February 2005 to May 2005
Supervised a group of four direct reports within the operations department effectively managed our call centers workforce resulting in higher Call Center Service Levels. Further enhanced and developed each of my employees problem solving and day-to- day management skills. Facilitated the center-wide Blue Pumpkin system application training. Proposed and implemented new staggered shifts to help improve peak call volumes while maintaining and exceeding regulatory objectives.
Program Leader/Force Manager
Marketing Alternatives, Inc - Taylorville, IL
June 2004 to January 2005
Generated and publish weekly agent schedules and monitor their adherence. Responsible for coaching and development of CCR's and Lead CCR's. Implement new processes and procedures put into place for the PASS client. Conducted training for new employees and current employees on the floor. Monitor the work force utilizing CMS Supervisor and KPI web tool to ensure the service level objectives met
Education
Business Administration
Pheonix University Online
2015 to 2016
Business Management in Business Management
Everest University Online
2012 to 2013
Business
Benedictine University in Springfield
2011 to 2012
DeVry University Addison
2001 to 2002
Skills
typing, microsoft office, accounting, management, interviewing, various other skills (10+ years) Certifications/Licenses
Driver's License
Licensed Leasing Agent
October 2018 to Present
Additional Information
Computer Operation, Typing and Data Entry, Call Center Management, Pre-employment Interviewing, Orientation and Training, Quality Assurance, Yardi, Blue Pumpkin and IEX Center View Specialist, Workforce Management, Leasing, Performance Coaching and Employee Development.
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