Nika Simmons

Set up and organize applicant files for analyst

Springfield, IL 62704

ac9utw@r.postjobfree.com

217-***-****

I would like to secure a long-standing career within a reputable organization that will allow me to share my

knowledge and experience with others and continuously aide in my personal and professional development.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Leasing Manager

Real Estate Services and Consultation - Springfield, IL August 2018 to Present

Show rental properties/Answer phone calls/Enter service requests Handle City Violations get them rectified and follow up to make sure satisfied Screen tenants during application process for background and criminal history Home visits/preparing leases for signing and explain to resident Create advertising material/ Post vacancies to internet and website Office Clerk Training scheduler

State of Illinois - Springfield, IL

July 2018 to August 2018

Complete the filing and scheduling rooms for training Send out confirmations and set up training dates

Daily Correspondence with all clients

Prepare and print weekly reports

Various duties upon request

Set up and organize applicant files for analyst

Seville Staffing - Springfield, IL

August 2013 to May 2014

Accounting

Springfield, IL

DHS-Department Healthcare and Family Services

Review - files for applicants applying for Medicaid assistance Reports - daily reports as required for status of applicant files Set up and organize applicant files for analyst

Send out 267's for additional information needed to process application Contribute to team efforts by performing duties and responsibilities as required or assigned Department of Insurance

Auditing and Accounting services

Work with spreadsheets in excel and Microsoft word Run daily reports and track finances

Balances spreadsheets for FY13

General duties as assigned

Occupancy Specialist

Springfield Housing Authority - Springfield, IL

March 2010 to November 2012

Applications - Admission and follow up; conducting interim and annual re-certifications Move In/Outs - Schedule and complete in addition to any transfers Updates - computer records, all rent charges, and all other relevant Public Housing activity Reports - Submit weekly, monthly, quarterly, and annually or other reports as required Prepare and send annual review letters to tenants; and complete all necessary paperwork to tenant files

Responsible for sending notices on income developments Contribute to team efforts by performing duties and responsibilities as required or assigned Administrative Assistant

Poplar Place Townhomes - Springfield, IL

July 2006 to August 2008

Delinquency - Handle eviction process and maintain a log Keep track of payment plans

Manage recertification process

Prepare lease renewal 60 days in advance

Handle all Resident Relations

Process all move outs /Complete any incident reports Enter bills on a weekly basis and send off to NY office Workforce Supervisor

American Water Works - Alton, IL

February 2005 to May 2005

Supervised a group of four direct reports within the operations department effectively managed our call centers workforce resulting in higher Call Center Service Levels. Further enhanced and developed each of my employees problem solving and day-to- day management skills. Facilitated the center-wide Blue Pumpkin system application training. Proposed and implemented new staggered shifts to help improve peak call volumes while maintaining and exceeding regulatory objectives.

Program Leader/Force Manager

Marketing Alternatives, Inc - Taylorville, IL

June 2004 to January 2005

Generated and publish weekly agent schedules and monitor their adherence. Responsible for coaching and development of CCR's and Lead CCR's. Implement new processes and procedures put into place for the PASS client. Conducted training for new employees and current employees on the floor. Monitor the work force utilizing CMS Supervisor and KPI web tool to ensure the service level objectives met

Education

Business Administration

Pheonix University Online

2015 to 2016

Business Management in Business Management

Everest University Online

2012 to 2013

Business

Benedictine University in Springfield

2011 to 2012

DeVry University Addison

2001 to 2002

Skills

typing, microsoft office, accounting, management, interviewing, various other skills (10+ years) Certifications/Licenses

Driver's License

Licensed Leasing Agent

October 2018 to Present

Additional Information

Computer Operation, Typing and Data Entry, Call Center Management, Pre-employment Interviewing, Orientation and Training, Quality Assurance, Yardi, Blue Pumpkin and IEX Center View Specialist, Workforce Management, Leasing, Performance Coaching and Employee Development.

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